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Established in 1927 by Aldo Furlanetto in Bologna, Furla looks towards its 90th anniversary with a foot grounded in its solid past of time-honored craftsmanship, artisanal expertise, a sense of beauty and innovative designs. Furla stands for quality, colorful creativity, joyfulness and a Contemporary Italian Lifestyle - producing bags, shoes, and accessories for both women and men.
Reviews 273
Clementine J
Feb 15,2022This is the worst experience I have had shopping. I have purchased a bag 3 years ago and one of the sides stiches feel apart very suddenly. I showed it to my extremely competent cobbler who told me the stitching was clearly faulty. I brought it back to a store naively thinking that they would offer me a repair. They told me that because the 2 year warranty had expired I would have to pay for the repair (£130 for a £300 bag!). I emailed the customer service and they will not help with this. So my bag fell apart just after the warranty expired and it is now completely unusable. It means that those bags are only meant to last 2 years. This is extremely disappointing, do NOT buy bags from this brand.
Didi
Feb 09,2022anstatt eine Tasche zu erhalten, haben wir eine billige Sonnenbrille aus China bekommen. Kontaktaufnahme nicht möglich nach Zahlung, auch nachher nicht..
kerry
Feb 03,2022This is my first and will be my last time shopping on Furla's official website. I placed the order and looked forward to the arrival of my package, but when he arrived and opened it, I found that they sent me the wrong package. The package sent to me was completely different from the one I bought. Then I went to the official website to upload relevant information and sent several emails to them within two weeks, but there was still no reply. I was very angry, and then I went to the online customer service, The customer service replied that I wanted to send it to the designated mailbox. He said that I was shocked that I didn't receive an email from me in the designated mailbox. So if I asked to send it to the designated mailbox, what's the significance of setting the return application link on the official website? Just ask the customer to send it to the designated email, isn't it? And A few days after the delivery, the customer service replied that I didn't accept the exchange. I could only accept my refund plus a 10% positive price discount. My bag was sent to my Chinese friend. The problem was found when the bag was sent to China. It was already very bad to send the wrong bag to my friend. I hope to exchange the goods on the official website and give it to my friend instead of the original bag, But the official website doesn't accept it. I don't understand the 10% positive price discount he gives. Even if I use the 10% positive price discount, I can't buy this bag back at the previous price, so it's going to cost me everything. Furla benefits, right? I can't accept that a brand never thinks about problems from the perspective of consumers, but only thinks about itself. And why do they send the wrong goods, I need to bear the international freight?? I bought it from FRWD before. When they had quality problems, they all had subsidized freight. Why did they feel justified when they arrived at Furla? I am very angry.I hope Furla can give me a response asap.
L S
Feb 03,2022Gleiche Tasche, 2 x gleicher Fehler. Schließt nicht richtig/rastet nicht richtig ein. Zurückgeschickt, man bekommt Gutschrift und muss neue bestellen. Vom Service Standardmail bekommen mit ,10% Rabatt . 2. Tasche gleicher Fehler, zusätzlich noch Leder verknittert und leichte Gebrauchsspuren. Vermutlich Retourware, bei einer 400€ Tasche sollten sie Retouren zumindest prüfen. Wieder Standardmail vom Service, dieses Mal 15% Rabatt angeboten. Vermutlich haben sie die von mir zurückgesendeten Taschen nicht einmal geprüft, irgendein Kunde wird sie schon behalten. Hab's aufgegeben nach 2 Versuchen, trotz schönem Design
Antonella Patella
Jan 27,2022HO RICEVUTO OGGI UN PORTAFOGLIO CON I SALDI AL 50% RICEVUTO CON UPS VELOCEMENTE PRODOTTO ECCELLENTE IMBALLATO IN MODO SPETTACOLARE E LA CURA DEI DETTAGLI TUTTA MADE IN ITALY SUPER FANSTASTICO DI VERA PELLE GOFFRATA STAMPA COCCODRILLO - UN OTTIMO PRODOTTO
Rogério Moreira
Jan 08,2022Worst online shopping I ever had.
Ines Acker
Dec 30,2021Schön verpackt, gute Qualität (Preis/Leistung) und schöne Optik.
Daniel Castillo
Dec 27,2021Furla.com can teach you everything you need to do to provide the worst ecommerce and customer service experience. I bought a gift on dec 17th on the website and according to the website if I upgraded the shipping the 3 days shipping i would reveived on the 22nd. However, because they are Furla they take 2-3 business days to process the order so the order was not even process by the 22nd. And the gift I puchased hasn’t arrived and will arrived on the 28th. I even contacted the ecommerce sr director, Alberto Junco via linkedin and he told me not to worry that my order will arrived on time. But they just don’t care. It is a shame. I will not purchase anything else from this site or brand. This is not how luxury brands treat their valued customers.
Marion Thierrard
Dec 15,2021Sac acheté pr 212€ il y a 1 an, lanière qui s’est cassée, envoyé en réparation puis… perdu ! On a jamais revu ce sac, qui a été livré à un inconnu. Les livreurs gardent les colis pr eux ou bien ne font même pas attention à qui ils livrent le colis. Service client incompétents, ils savent même pas de quoi ils parlent. Impossible de les avoir au tel, échanges uniquement par mails, ça traîne… on y sera encore en 2040, une HORREUR FURLA.
Stacey Liu
Dec 12,2021Its the really bad experience and lousy quality bag. the bag u bought less than a month the chain became rusty and now is even spoilt... First and last time will buy this lousy brand
Erika Perinka
Dec 08,2021One of the worst experiences was with Furla online as well as in person in South Coast Plaza in CA. I ordered a bag online, and it came with stitching sticking out on both sides of gusseted part of the bag. I called customer service, they told me to send them pictures. No one has ever responded to me. So I sent the bag back. It has been 3 weeks and I still have not received a refund. As far as the actual, physical store goes, my husband and I went there once, stood there for a service and no one came. Two co-workers talked to each other and we just stood there until we left. Stay away from this company. Their service and quality do not match they prices.
Jay Cruda
Dec 05,2021I am very disappointed with my first and will be the only Furla purchase I will ever have. I bought a bag on Cyber Monday, and after a week, I noticed it dropped its price by USD 100. I reached out to customer service to have the USD 100 difference refunded, but they told me they don't do price match even if it's actually on their same website. They were not helpful with my request to return the item, so I could buy it for the sale price. Wouldn't recommend to buy online at the website furla.com. I feel like it was a scam.
Giovanna Cantisani
Nov 29,2021Ho acquistato una borsa a metà prezzo sul sito di Furla, ordinata il 26 novembre sera ed arrivata questa mattina (29). Spedizione veloce e cura nei dettagli del pacco. Super consigliato!!
Shohreh
Nov 14,2021Very bad quality and customer service. I used my handdesinfection and wupti the color of my bag was destroyed. Compare to the quality of bags of Michael kors gets Furla only one star. I ll not recommend Furla at all !!
cliente
Oct 30,2021Il negozio è molto bello e le commesse molto gentili e disponibili, la linea di Furla è molto interessante ma purtroppo non siamo soddisfatti con la qualità. Una pochette babylon rossa acquistata due anni fa si è rovinata appena nei negozi è apparso il gel disinfettante. In qualche modo maneggiando con le mani prima disinfettate la pochette, ha rovinato il colore che si trasferiva sulle mani. Reazione che è accaduta solo con questa pochette di Furla e non con altre di pari valore di altri marchi. Bisogna prestare attenzione perchè non viene menzionato quando si acquista e non viene riconosciuto dalla garanzia di due anni di Furla.
Маргарита Морозова
Oct 26,2021Совершила заказ 08.10.2021, оплатила онлайн. Оператор чуть позже позвонила и подтвердила заказ. Через три дня заказ отменили. Позвонила в службу поддержки сама(!), сказали, что отменили из-за отсутствия позиций в наличии на складе. Отсюда возникает вопрос: как вообще можно тогда подтверждать заказ, не проверив наличие товара??? Даже после этого эти товары на сайте так и продолжают продаваться. Деньги до сих пор так и не вернулись. Попытки получить информацию о факте возврата денежных средств от службы поддержки безуспешны. Что обращениями через форму обратной связи, что через телефонные звонки. Через обратную связь путём обращения на адрес электронной почты вовсе полный игнор, через форму обратной связи был только ответ один раз. Пятый день слышу и вижу одно и тоже, что они отправили мой вопрос в соответствующее подразделение. Видимо, это сложнейшая задача, проверить факт возврата денежных средств на карту! Честно, это полный позор для бренда такого уровня иметь такой отвратительный сервис, когда не следят за наличием выставленного товара на собственном сайте, ещё и деньги во время вернуть не могут. До сих пор жду ответа о факте возврата средств и уж тем более самого возврата средств!!!
Ss
Oct 16,2021We stopped by the Furla Store in South Coast , Ca today and purchased a small pocket wallet for $108. After a visit to another store, we decided to return the wallet. The assistant manager was very very rude and” said next time make sure you want something before you buy it”. I have been a Furla client for more than 25 years and still have many items. Is this the way you treat your customers? I teach customer service at a business school , it’s time to re- educate your employees. Bye Bye Furla.
Kismet Tanner
Oct 14,2021I purchased sunglasses at the Queen St Mall store in Brisbane and I am an unhappy customer. Why? Because they DO NOT standby there REPUTATION as having high quality goods. My sunglasses were under warranty and they wouldn’t repair the frame.
Fatima
Oct 05,2021Don't waste a penny on this product, Furla brand has no integrity and they can careless about client loyalty. ONE STAR is to MUCH for FURLA. this brand has no respect to clients and their money. I don't believe the latest post with the 5 stars. I have a message from the South Coast Location Manager in California. they would never help in any way, they OK with the BAD quality of straps or the discoloration of hardware. I purchased my purse 2 month ago and I wore it a month ago. I noticed a tare in the strap and went to the store thinking ok they will just exchange it to me. NO NO, the lady there not the one who made the sale when I purchased it Was very RUDE and she said we will let the repair department know, I still wanted to think she will help. I kept texting them to for updates. finally I get the NOO we can't do anything for you. I asked for the manager to help. Practically he said it's my problem and his company stands behind their trashy quality. Don't waste a penny on this product, Furla brand has no integrity and they can careless about client loyalty.
via Bellaria 3/5 40068 San Lazzaro di Savena Bologna ITALIA, 40068, BOLOGNA, IT
http://furla.com
Bonita
Feb 18,2022I purchased a bag in Warangah Mall Furla store last year but after a few months, I found It had a quality problem and the lock broke down. I sent it back to the store when Sydney lockdown was lifted. After a long long time, they responded only having different colour of lock to replace. I asked refund or exchange or same colour of new lock. Furla's drama coming in sudden: Drama 1 - they said I used Powerful Force to broke it. All customer's fault. Drama 2 - they let the lock works anyway to pretend they solved the problem. Drama 3 - force me take it back within 14 days. Once I take it back, it will break down again very soon due to the quality issue and without a new lock replace. At that time the warranty is gone and all costs will be on customer's own. Really cheating and unfair for customers.