To leave a review you need to be logged in
Reviews 706
Timothy Smith
Jan 30,2025Matthew from the cladding team gave me very swift responses to my questions - thank you
Mehmet
Jan 29,2025Brenton was really helpful with my request, very efficient and went above and beyond to deal with my query.
Alex Cardoza
Jan 29,2025We have been fortunate to have Kazumi managing our block, and her professionalism, support, and expertise have been invaluable. She has consistently provided sound advice and gone above and beyond to assist us, even in the face of some very challenging residents. Her proactive approach and responsiveness make a real difference, and she handles difficult situations with a level of professionalism that is truly commendable. It is rare to find someone so dedicated and capable in property management, and we are grateful for all her hard work. Highly recommended!
Kris
Jan 29,2025I was in the process of remortgaging my property and in need of key information from the Developer as well as the management company. It took a month to get a reply (Dec 24), but finally Nicole Jooste helped me chase the correct people dealing with this matter. I am very grateful, thank you Nicole
Neville Jayamaha
Jan 29,2025Very easy to deal with prompt reply to billing and other queries. Overall very attentive and helpful.
Zachariah Williams
Jan 29,2025Brenton was very quick to respond to my email regarding the fire door booking when the link failed to work.
Rickin Patel
Jan 29,2025Sharyna was very efficient providing me with information I needed quickly regarding payments. I think she is a great asset for a property management service, as this is rare to see.
Gareth W
Jan 28,2025Appointment required for a flat front door fire inspection - Emailed HAUS BM and had a reply within a couple of hours - quick and easy - great service.
Anna
Jan 26,20255 stars to Mereyke Olsson in the credit control dept Felicia Naikin they are excellent. Always helpful, professional, swift responses and help me resolve any issues to the best of their ability. Thank you ladies. 1 star overall due to management Broken door It took a month in Oct 24 to fix the blocks external door that had its handle coming off and wouldn't close properly. It was repaired but poorly gluing on the same handle and was coming apart again within a week and fell off 2 weeks later. When I raised concerns to safety with door not closing again it was pointed out that people leave the door on latch and this also affects safety. Eventually a new external handle was glued on. Never any communication that this was done I am glad its fixed it doesnt look great. Oct 2024 - Ongoing Waiting for an update on when the abandoned bikes will be removed off the end car park after 3 years. Not enough space to lock bikes. Flooding ongoing under bridge. Lights out in the block for 5 days before fixed and this felt unsafe and cleaner wasn't able to clean. Window cleaning is frequent. Brushes with water only on the glass so the sills and surround arent scrubbed and gather algae and dirt
JMCL
Jan 25,2025Needed to book an appointment for a fire inspection of the apartment door. Brenton Steenkamp was very helpful and proactive.
Catford Paul
Jan 24,2025Very helpful in ensuring my tenant still had access to the portal, thank you!
Laura Sion
Jan 24,2025The help I received to resolve a problem with a payment was courteous and helpful.
Andrea Clark
Jan 24,2025Great Service, found Genavieve Williams very professional.
John B
Jan 23,2025Wanted to give a shout out to Melissa Africa on the team who has been very helpful while navigating a tricky leak situation in my apartment. She has been very patient, and helpful while providing updates when needed throughout the process. Wish her all the best!
Dilshara
Jan 23,2025I needed to book a fire door inspection for the my flat and couldn’t access the Haus management portal. When I contacted HAUS, Brenton was able to book a time slot for me. The whole process was quick and efficient. Thanks Brenton!
Oksana
Jan 23,2025I had a quick response from the email I sent to Brenton Steenkamp. Normally, it does take longer!
Ryan
Jan 23,2025I've had a few long running issues with my account, that required feedback from various people in various roles throughout Haus in order to sort. In the end it was Mereyke Olsson in the credit control dept. who helped me resolve these issues. I very much appreciate her time and effort, especially given that the issues did not stem from her dept.
Win
Jan 23,2025Asked for a new fob to access the building. Request speedily actioned by the very efficient Janine.
Anon
Jan 23,2025Quick and helpful turnaround when asking for an extra fob for our flat.
Demetren S
Jan 30,2025Ms Genavieve Williams was very helpful today in dealing with my tenant's Portal enquiry. It was resolved swiftly and efficiently. Although relatively a minor issue she demonstrated her ability to communicate with the Welsby Court flat owners in an unambiguous and businesslike manner.