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Reviews 226
Dawn
Dec 31,2021Amaizing customer service and Value for Money. Always shop local is my Moto! The Team at H Todd are amaizing Sarah is an absolute star. My Tumble dryer gave out over Christmas, I called store 29.12 and Sarah arranged for my New dryer to be delivered 02.01. To my Joy she called me on Friday 31 am to tell me I could get my new dryer today. The delivery Guys are amaizing installed and took old one away the even made a platform for new dryer to stand on! I have used this company for over 25 years. Brilliant as always.
S Watson
Nov 26,2021I called into Herbert Todd, York for a fridge freezer. As the one I wanted was in stock, the same price as Curry’s and only £5 extra for disposing of my old ff I wanted to support a local business. I was told that it was an extra cost to deliver to a first floor flat. I commented that this was a shame given that Curry’s do not charge any extra. The sales person then disparaged Curry’s saying that customers from Currys had told Herbert Todd’s that upon arriving to even a couple of steps at the front door Currys had refused to deliver the appliance. This is bad form. I went forward to buy from Currys. No extra fee. Seamless delivery to my flat. Herbert Todd’s lost my sale because of this defamatory attitude and I won’t consider them again.
Samantha Holyoake-macfie
Oct 14,2021Amazing experience. I called up with a broken washer dryer and in less than an hour I had a new one installed , which is the quietest machine I have ever had. The team were amazing and really put themselves out to help me so quickly ! I would definitely recommend .
Customer
Sep 23,2021I have been so impressed with the service I received from this company. I was worried about fitting a washing machine into an awkward space, so I phoned up the shop for advice. Claire was really helpful and knowledgeable and I bought the machine over the phone which was very convenient. The men who came to fit it were as helpful as Claire assured me they would be. They really went the extra mile to get it fitted, and did a brilliant job despite it being a difficult space.
Mr Drake
Sep 08,2021We were in the store looking for a new cooker, once we approached the desk we heard racial slurs. A family of racists. Perhaps they should enter this century.
JT
Aug 10,2021Amazing customer service more than two years after purchase. Due to Covid issues, I couldn't get through on the phone to organise a repair with the manufacturer. After one call to the shop an appointment was booked. Really impressed and thank you.
Pauline Lee
Jun 16,2021Thank you Herbert Todd & Son, once again you haven't let me down. Fridge freezer blew up on Monday evening, rang Todds Tuesday morning, very, very helpful young lady on the phone. Small terrace house kitchen with specific requirements in size. New equipment delivered and installed at 10:30 on Wednesday morning Excellent service, cannot praise you enough!
Carol clarke
Jun 08,2021Fantastic service i ordered a washing machine on friday to be delivered (i live in a 2nd floor flat and there are four flights of stairs to go up ) and installed also disposal of my old machine - there are also restrictions on my street where no traffic is allowed down after 10.30am - the 2 men arrived on monday morning at 9am and had finished and left by 9.20 - will definately use herbert todd again
Rachel
Jun 04,2021Edit: Gobsmaked at Herbert Todd’s reply, completely inaccurate and dishonest. Not once did we refuse to pay the invoice we simply asked for a resolution, Chris came out to look at the wall and agreed immediately to repair it at their cost even saying ‘don’t be shy’ when he offered to also purchase the wallpaper at their cost, so they must have agreed it wasn’t left in an acceptable state. To make personal remarks in their reply is unbelievable. We had a quote for mounting a TV bracket on the wall, but more importantly for installing the electrics so we didn't have any trailing wires/trunking as we wanted a really neat installation. They came and quoted, explained what they would do and arrived back when they said they would to carry out the work. When fitting the electrics they cut chunks out of the wall and stuck the wallpaper back on with sealant (we were asked if we were redecorating before the work was carried out, we explained we weren't as it had recently been done and no one explained they would have to cut multiple, visible large chunks out of the wall to do the work). The new switch stopped working almost immediately. The wires and skybox were just wedged between the TV and the wall and kept falling down so we had to remove the TV and fit these properly ourselves. The people carrying out the work acknowledged the damage to the wall didn't look great when we expressed our disappointment with it. 5 months later we were invoiced a higher amount than agreed, we explained the issues and Herbert Todd agreed to use their in house decorator to repair the wall at their cost. This took weeks to arrange despite them asking us to strip the wall and saying they would come the following week but no one turned up with no explanation as to why not, emails were ignored and when eventually responded to the appointment to repair the wall was cancelled the morning they were due to arrive, and despite various emails to and from the partner of the business not once did they issue any sort of apology. If we had been informed the wall would have to be significantly damaged to do the work we would have reconsidered as the amount they charged wasn't cheap, but this was not explained. The quality of the TV bracket used was really poor, and the Customer Service received afterwards was terrible. I'd rate two starts because it has now, finally, been resolved but would never use them again or recommend to anyone.
Tanner
Jun 02,2021HT managed our move of our existing appliances and installation of some new items. Excellent service especially with the electrician and plumber they recommended.
Lynne Mee
May 20,2021The service I received when buying a new washing machine from Harrogate branch was absolutely first class. I totally recommend Herbert Todd & Son, a firm which really understands customer service. From Dave manager of shop down to Dene and Tammy who delivered and installed it, you really couldn’t ask for more. All three were knowledgeable, experienced and totally personable. A big thumbs up from me. Lynne Mee
Fiona
Mar 24,2021Hertbert Todd & Sons went above and beyond to help us with our broken washing machine. The manufacturers gave us a 3 week appointment to even look at the it and with a baby this wasn’t good enough, especially in lockdown with no family to assist. They were rude and unhelpful. Herbert Todd immediately offered us a replacement, delivered the same day and fitted free of charge. We are incredibly grateful for their assistance
Angela Horner
Feb 03,2021We bought a dishwasher from Herbert Todd before Christmas. The service and delivery were spot on. Unfortunately, we experienced a couple of issues with it. Firstly, one of the spinning arms would not stretch properly and kept coming loose. Adam at Todd's was really helpful and they promptly came out and managed to fix if for me, even bringing a replacement just in case. After this the dishwasher started making strange noises and wasn't working. Once again Adam was great and helped arrange an engineer to put it right. I am happy to report our dishwasher is working like a dream. It is the measure of a company as to how they behave when there is a problem. Todds and Adam could not have been more helpful and were very keen to help me get sorted out. Support your local Indies folks. They actually care about their customers!!!
Mrs Weaver
Jan 08,2021Excellent service in a difficult time. Great advice in replacing our almost 40year old cooker! Very pleased with new oven. Excellent rapid response to our enquiry about our extended warranty paperwork
Jules
Jan 07,2021Will definitely recommend and use Herbert Todd again in the future, amazing customer service. When we discovered a problem with our newly installed dishwasher they sent someone straight out to have a look and replace it for us, not only the same day but within an hour.
Stevan Savkovic
Jan 05,2021Excellent, friendly customer service. They certainly knew their stuff ! Delivery guys, Dean and Ian, were really helpful and considerate. We'll certainly always look to buy our appliances from Herbert Todd.
Z C W-M
Jan 01,2021Outstanding service, prices matching the bigger suppliers and delivery in less than 4 hours.
Paula Stewart
Dec 18,2020After having 2 failed delivery attempts from a National stockist for a Rangemaster cooker and getting worried we wouldn’t have a working cooker for Christmas, we found Herbert Todd locally and they had the model and colour we wanted. What a fantastic and professional service from start to finish, cannot fault them, the delivery and installation team were brilliant (we were not the easiest of locations) and great Customer service from Chris at the Acomb branch. You have definitely made my Christmas. Thank you
Alan Rome
Dec 08,2020I discovered my freezer had broken down. It was full of food which fortunately hadn't thawed out. Within an hour of a phone call I had a new freezer delivered, installed, and the old one taken away. They went above and beyond expectations and saved the day. everyone was so helpful. I am a confirmed customer now.
Julie Pritchard
Jan 12,2022Spoke to Tammy about replacing plug on washer she was so helpful 2 chaps came did the job and also told me how to replace bulb in oven excellent service yet again