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Reviews 226
Denise Muir
Oct 31,2019Very helpful staff great washer
Ian
Oct 05,2019fast, efficient.
Kim N
Oct 01,2019Prompt and efficient
John Chambers
Sep 26,2019Adam Mason advised us as to which dishwasher to buy. We purchased an A+++ Bosch, he was very friendly, knowledgeable and helpful.
Kim Lacey
Sep 17,2019Excellent service.
Patricia
Sep 17,2019Ordered a new washing machine online. Phone call next morning to say out of stock and it would be in a week on Thursday. Although disappointed. It was good of them to let me know
Maeve Maddison
Sep 07,2019Brilliant service my washer broke On a Monday Went at 10.30am to Herbert Todd Was out of shop 11.55 am My washer was installed at 3.30 pm Will certainly be shopping there again in future York Store
Marina
Aug 27,2019Excellent service. Easy to purchase product online. Booked installation which was reasonably priced. Staff called to say when they would come. Turned up exactly when they said they would, were incredibly professional, friendly and quick. Would happily purchase from here again.
Rosaleen Bothamley
Aug 24,2019Bought dishwasher online. Website easy to use. Men came disconnected old machine and connected new dishwasher easily and without too much fuss. Excellent service.
margaret sinclair
Aug 20,2019Great customer service.Highly recommended. Thankyou
Andrew Jefferson
Aug 19,2019Excellent service fast and efficient, would use again
lisa
Aug 18,2019Great service from ordering to delivery. Will definitely be buying fro you again.
Fiona Simpson
Aug 15,2019I experienced an excellent service from Todds at Monks Cross in the purchaser and fitting of an American style fridge freezer. The patient assistance of the staff in researching available options, giving advice, help in choosing, delivery and fitting was exemplary. This included moving the out of fridge filter into a cupboard to make it essy to change. Having had a bit of a journey with John Lewis being unable to collect the old fridge freezer. Followed by Curry’s who sold me one but the delivery men could not fit it because they aren’t insured to use screwdrivers (although I’d mentioned in the shop that it needed wiring in). The only option was a refund from Curry’s. It took a 25 minute caller wait on the phone to find out I needed to go into store for the refund. This was followed by waiting over 45 minutes in the Curry’s store to be served and then another 25 minutes for the service desk to caller wait for Head Office to activate my refund. The money then took 5 days to reach my bank. I will never go to Curry’s again. In comparison Todds were brilliant from start to finish. They are a smaller store and the service was excellent. They didn’t have an appropriate American fridge-freezer in store but we researched the options from their suppliers online. Adam was able to find all the details I needed and more. He also checked with the fitter about ‘using a screwdriver’ and installing the filter in an external cupboard. Result - I don’t need to move the fridge every six months to change the filter (Curry’s said this wasn’t possible). Adam arranged a temporary order putting the model on hold so that I could go home to measure the space then ring to complete the order. It was a very efficient process and the Service throughout was excellent. Also, if there are ever any problems with the appliance I contact Todds and they deal with the suppliers on my behalf. Many thanks to Todds, Adam and the team for an excellent service.
Tom
Aug 13,2019Great price and service.
CONRAD POINTON
Jul 31,2019Excellent service as usual! Fast delivery and installation. Thanks.
Dee
Jul 27,2019Went to purchase a washer/ dryer, was told it was in stock but couldn't buy it then and there the staff couldn't get it out of the stock room as it was blocked in. So we ended up buying one from Currys with no problems. Never go to Herbert Todd again.
MDJ
Jul 24,2019Great customer service. Ordered online and then sent an email arrange delivery. They emailed back, arranging delivery to fit me. Delivered on time and took the old one away - nothing was too much trouble. Great dishwasher - very happy.
Jane French
Jul 08,2019Excellent service from this trusted local firm.
Leah McCooke
Jun 28,2019Excellent Service Herbert Todd & Son (Harrogate) What a fabulous friendly service I received from Dave and Colin, their product knowledge is second to none. There was no hard sell and they couldn't of been more helpful. So much so l am a repeat customer and have always experienced the same high level of service. Delivery was speedy and the Delivery guys were very friendly, nothing was too much trouble. they delivered on time and took all packaging and the old appliances away. I can't recommend them highly enough.
Angela Lumley
Nov 04,2019First time we have used this company and we received an excellent service from them.