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Reviews 226
JEAN BIRKINSHAW
Aug 05,2020This was an excellent company thank you so much the delivery guys were great!!!
Mrs POYURS
Jul 26,2020Ordered on the Monday received on the Thursday. No hassles. Thank you
John Lund
Jul 24,2020Purchased a TV for 89 year old mother with dementia. Excellent customer service personnel who organised delivery and installation. I raised a number of potential problems and was left reassured that all these would be sorted. The TV engineer arrived on time, was very polite and patient. I have nothing but the highest praise for the staff of Herbert Todd and Son.
Amanda K-W
Jul 22,2020Great local business offering a good range of products at a competitive price. I’d much prefer to support local small business than the huge corporations who like to avoid paying tax. Excellent Prompt delivery service. Well done Herbert Todd, I certainly make sure my family and friends are aware of your business.
david g
Jul 21,2020Do not use this company. I bought a £2500 oven from them, which one of their employees said would be 'wrapped well' for delivery. It wasn't even strapped to the pallet and I don't know what these morons thought a single sheet of bubble wrap was going to do to protect the cooker. Subsequently, the oven was badly damaged in transit. The flue on the back was completely mangled, 3 of the 4 pan stands were broken and the one that wasn't doesn't even fit this cooker. This is just the tip of the iceberg. In total the cost of the parts needed to repair this oven (before labour costs) is £1600+ H Todd refused to help with an exchange / partial refund to cover repair costs and ignored my emails. The guy i spoke with (who I can't name here) is a real scumbag. Thankfully Rangemaster were helpful (even though it wasn't their responsibility) and have helped me to replace the oven. But as far as Herbert Todd and Son goes - steer well clear. Despicable, evil and immoral. ****In response to the comments below**** - yes you told me to organise my own courier. - no you didn't advise me to take out insurance. - i did take out insurance, but that did not cover the full cost of the cooker. - I told you to wrap the cooker well with 'anything and everything' and that i was happy to pay extra for the packaging. You told me the cooker would be 'wrapped well' and that it would be on a pallet. What else should i have told you to do? - the oven was not shrink wrapped. It was not attached to the pallet. the cardboard you put on it was not secured. The single layer of bubble wrap was held on with a few bits of tape and had moved in transit. As i explained to the scumbag - if i sold a box of eggs to someone and then posted them in an envelope, i wouldn't blame royal mail if they suffered damage in transit. It. is. your. fault. - i did not accuse you of sending a damaged cooker. I accused you of not wrapping it sufficiently. - You didn't offer to refund the cooker, or pay for repairs, we agree on this. But did you offer a partial refund? or to pay for a percentage of the repairs? Did you offer any assistance at all. No. All you did was tell me to go sort it myself and then ignored me from then on in. So yes, you did refuse to help didn't you? - i wrote you several emails, asking you to do the right thing. Not once did you respond with any sort of olive branch. This is unforgivable. Shame on you.
Rosalind Hay
Jul 16,2020Everyone has been so helpful, considering I made a mistake in my ordering of a freezer. Very helpful with re-ordering and speedy re-imbursement when the cost was less than originally paid. Kept me posted about delivery date. Very cheery helpful delivery men, taking away old freezer and fitting new one. Thank you Herbert Todd and Son for excellent service all round.
Lynne Borthwick
Jul 14,2020A washing machine ordered at 9.15 am was delivered by a helpful driver by midday. Such service! Thank you.
John Powell
Jul 13,2020The tumble dryer was delivered was delivered a day earlier than expected by very efficient and obliging men. Totally pleased.
Maureen Benson
Jul 10,2020Dyson in stock when unable to find it anywhere else. Delivery arranged speedily and arrived right on time. Excellent service and very competative price. Highly recommend.
Katie Matthews
Jul 01,2020Brilliant advice and service. Great delivery. Very pleased
Janet I TOWSE
Jul 01,2020Quick and efficient well done
Pauline
Jun 30,2020The service from Herbert Todd & Son was excellent.
Pamela K
Jun 25,2020Herbert Todd were extremely helpful in their advice about product I purchased and delivery was prompt.
Colette Doherty
Jun 20,2020The two delivery guys were amazing - I couldn’t ask for better service 10/10 Superstars!
Jane Walker
Jun 17,2020A very efficient service from a great local supplier who will price match their items so you know you are getting a great deal and supporting a local business too.
Clare Sculpher
Jun 16,2020Great service during lockdown, thank you: a wide selection of machines, good knowledge from the person on “chat” and excellent and efficient delivery / installation of my new appliance.
Dale Carter
Jun 13,2020Great friendly service from John and the staff. Nothing too much trouble. Gave us a great deal on the kitchen appliances and provided answers to all questions as well. Highly recommend and will be using for electrical goods in the future.
Catharine Morris
Jun 13,2020Excellent all round; ordered it online, it arrived two days later (on a Sunday!) and the product is excellent. Much better service than big suppliers.
Abingdon Health Ltd Eileen Talmadge
Jun 12,2020good experience all round, placed the order online on Thur/Fri, paid and received a phone call from the store to arrange delivery soon after, which was for the Monday, delivery arrived as specified. We have made several purchases over the years for goods and supply and fit , we would use this supplier again and being local also we are keeping the business in Yorkshire. Regards Eileen
Elisabeth C Holmes
Aug 06,2020Efficient, tidy, and speedy