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Reviews 243
Pamela Evans
Feb 09,2023Kirsty dealt with my claim and was always helpful and efficient. I never had a problem contacting her, either by phone or email and my claim was dealt with very quickly. A good experience.
Norris Pierce
Feb 08,2023My agent Was very helpful efficient positive and caring , Pulling out all the stops to make the process as easy and as smooth as possible keeping me updated at each stage.
janet
Feb 07,2023friendly and efficient:)
martin last
Feb 07,2023Home Repair Network Limited & Apex Roofing made the claim effortless, everything was organised & I was kept informed at each stage.
Dipper
Feb 06,2023Referred to HRN by my insurance company. I have had an email from them to say they are dealing with it so I will post a review if and when they do something March10 still waiting
Andrew Douglas
Feb 05,2023Great communication and kept me updated very quickly when updates were required. John was very helpful.
Michael Oates
Feb 04,2023Claim handled professionally and work carried out to our satisfaction. Thank you.
VT
Feb 03,2023Kendal Gaskin was fantastic. Explained everything throughly during the assessment. Would recommend to anyone that needs a surveyor!
Carolyn Marshall
Jan 29,2023Glazing claim settled very quickly and efficiently following break in.
Linda Denton
Jan 29,2023Couldn't fault them. John who we dealt with was fantastic. His communication was outstanding, phonecalls and emails. Everything explained thoroughly from start to finish. Very straightforward so thank you all but a BIG thankyou to John A.
Paul
Jan 25,2023Broadly, my experience was good if at times frustrating. The insurance company uses Home Repair Network to organise repairs etc. In turn, HRN has to engage one or more sub-contractors locally based to undertake the work to be done. I was annoyed when I was asked repeatedly to pay the policy excess before having been told what if any repairs (or their nature) would be made, or when. The key person (John Arundale) at HRN was helpful and understanding, explaining the situation well. As HRN was unable to complete the restitution of some damage, since they did have anyone on their list of companies in NI to do the work, I was left facing incomplete repairs. When I tried the insurance company again, they were unresponsive to several emails, eventually informing me that my case was closed, before the completion of the outstanding repair work! Eventually, John at HRN came back on the scene and they agreed that I could source my own tradesman to finish some decorating, for which I was then reimbursed promptly with a cash settlement.
Stuart Williamson
Jan 24,2023Great service hassle free
MF
Jan 18,2023Great service. My claim was handled, fast and efficiently, ensuring that I was fully aware of the process and keeping me informed throughout the process.
Neil Davidson
Jan 14,2023Very helpful and professional from start to finish. Handled everything efficiently and promptly, very courteous.
Morgan Whipp
Jan 13,2023My claim handler Beth was outstanding. Very efficient and informative making the process simple and hassle free. Highly recommend.
kevin stott
Jan 10,2023John was very professional and helpful and sorted what we needed very quickly
Gursh Chohan
Jan 09,2023Great dealings with Beth Myskiw Professional and knowledgeable service provided. Keep up the good work. Gursh Chohan
Philip
Jan 06,2023My claim for a roller shutter was dealt with incredibly quickly. We suffered an attempted burglary during the day by masked men who attempted to ram the shutter open causing a fair amount of damage. Within 12 hours of the claim being submitted, the claims assessor was appointed and once the quote was submitted, approved within 24 hours. Everything was made clear to me so this is a big positive to come out of a very unnerving and frightening situation.
tina
Jan 05,2023Andy my claims handler was excellent, very professional and very patient. This was a complicated claim as the Property was listed and rather than replace the damaged front door which would have been the easy option we had to repair it which required listed building consent. Thank you Andy and your team for all your help in processing this claim
The Willows, Ransom Wood Business Park, NG21 0HJ, Mansfield, GB
http://hrnl.co.uk
Michael Johansen
Feb 11,2023The surveyor,James Lavender, quickly and thoroughly assessed the roof problem and gave a really helpful explanation of how best to solve the problem ,including photos of the effected areas , saving us time and money and worry . It's good to have such high quality advice . Thanks again James !