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Reviews 243
Christine
Dec 17,2022Within a day of registering an insurance claim for a new back door following an attempted break in we were contacted by Home Repair Network Ltd. After seeing photos of the damage to the door the consultant at HRN confirmed that the door needed to be replaced. He explained the process very clearly and answered all our questions. We were contacted by the installer a day later and he visited us within a week to measure up and discuss door types. From initial claim to installation the whole process took just over 4 weeks. Everyone involved in our claim did what they said they would do when they said they would do it. HRN provided excellent customer service always being contactable via phone or email and responded promptly to any queries.
Rajahdeo Garikedu
Dec 16,2022The response was very quick and reassuring that the settlement was made without any fuss.
Adam
Dec 12,2022I have to say Home Repair really helped me sort out a complicated claim -- making my life a lot simpler, at a very busy and stressful time. So thank-you, Gemma.
Mr Cummings
Dec 10,2022The support team Gemma and Kirsty were so helpful and it was really appreciated in a stressful time
Kirsty Unwin
Dec 06,2022Very efficient, honest and helpful company. Thankyou for all your help on my claim!
Martin
Dec 06,2022Terrible company and obstructive, unhelpful staff. How can you survey and assess damage to property without actually attending the property. How can a ‘desk based assessor’ see the damage to a property and then high-handedly dismiss the damage and say it didn’t happen. These cowboys work for insurance companies. If you’re unfortunate enough to suffer damage and need to claim, make sure these jokers aren’t involved.
Mr Benjamin Stennett
Dec 01,2022Really friendly and helpful guy.
Mr Kevin Willis
Dec 01,2022Kirsty and her Team were determined to help us with a claim we unfortunately had to submit. Very professional, honest and easy to talk to.
Jan Dawson
Nov 29,2022Great job all round. We were kept up to date on what was going on and the work was carried out very promptly and efficiently. All the guys on site were really lovely folk too. Thanks to Kirsty ensuring it all proceeded very quickly and the finished work is excellent.
Sam Green
Nov 25,2022Kendel was fantastic I was crying because fain was pouring in and damaging our beautiful home. Kendel was full of helpful advice and showed such compassion. He totally restored my faith in insurance companies. Thank you Kendel…. Samantha Green x
John Allard
Nov 24,2022My insurers, Aviva passed my claim onto HRNL for investigation, what a bunch of unmentionable ?????, at my 3rd or 4th call to them to find out when a ‘surveyor’ would be attending I at last got an answer and appointment made for last Saturday 19 Nov ‘22. My claim was for water ingress coming through my roof, through the loft and showing in my bedroom, the only thing separating the surveyor and John Wayne is that he wasn’t wearing any pistols, he used an extendable pole with camera at the top linked to his phone to take photos, he then concluded that the leak was caused by previous chimney repointing which was done around 2 years ago, I have since had a roofing contractor carry out a close inspection of the roof and chimney and he has confirmed the repointing is in 100% condition, nothing wrong, surveyor also concluded by saying weather patterns during the last 5 weeks also excluded my claim, I wish he had been here, TN6 around 4 weeks ago when the problem first showed itself, but due to health issues notifying insurance company didn’t happen until around the 11 Nov ‘22. Now I’ve had to employ roofing contractor to sort the problem. Will I be renewing insurance with Aviva, I don’t think so, will I entertain any involvement with HRNL in the future, no chance, I’ll deal with professionals instead.
Barbara Babbs
Nov 23,2022When I had to make a claim for damage to my garage door back in October I wasn't really sure what to do but when I spoke to John Arundale he made it easy for me to understand the procedures. Once he received my email of my claim details they were dealt with that same day and the transfer of payment for the claim was it in my bank the following day which meant I could go ahead with getting the job done with no delay.. The whole experience from start to finish was very efficient. Thanks John Arundale,
Robert T
Nov 18,2022Home Repair Network Limited and their representative John Arundale, have been nothing but professional, exemplary and human in their dealings with my claim for glass replacement as a result of my actions with a lawn mower, stone and shattered glass :-( The time between lodging the claim and settlement was less than 7 days with responses to emails outside of office hours - a first in my experience! I have nothing but praise and I wish all companies were this customer focused and easy going.
Gavin Weldon
Oct 18,2022I had major concerns with this company after reading the poor reviews however my experience has been nothing but top drawer. LV is my insurance company and when my son damaged my smart lock House Repair where tasked with dealing with my claim. As promised they made contact from the double glazing dept and John Arndale was my case worker , well you could not have had a more pleasant chap on your case. It felt like he was on my team from the start. He attempted to get the lock replaced but we both working together couldn’t find one willing to replace it. He then contacted LV and pushed them to replace the whole front door which is now being under taken LV have now sent me the money direct and the door has been ordered and paid for so this company for me was top notch
Sarah Harris
Sep 06,2022I wouldn’t even give this company 1 star. They are horrific. Communication is awful. This has been on ongoing case since February. My insurers are Direct Line and i cannot believe such a high end firm would use these cowboys. 4 contractors quote 10-12k for the work and HRNL offer £3800. Materials cost over £4000. Completely insulting and taking advantage of a young single female. HRNL offer to carry out the work but won’t even guarantee the work! Absolute joke. Stay well clear of them. I echo all of these reviews. This has severely impacted my mental health. I have reported them to the ombudsman.
Mark Sheffield
Jul 07,2022I echo the comments of Mr Stephen Sheridan and others. This company is a complete sham and either have no clue about how much reparation works actually cost in the real world or try and fob you off with derisory settlement figures which you then have to "negotiate" until you eventually reach a figure which perhaps comes somewhere near to the costs involved to repair. I was insured with Halifax who clearly just farm out the claims to these cowboys. Will never deal with insurance companies who use HRNL ever again. Awful, avoid at all costs.
Mr Warren Jackson
Apr 05,2022Wouldn’t even award a star, but here goes. Provided a report that was riddled with errors and lies. Provided information to support their ‘survey’ that was based on Google street view and made an assessment based upon incorrect information. Spoke with Halifax insurance to discuss this and it is a closed door. Not even willing to discuss the findings of a flawed and incorrect report. I’m now having to get the damage repaired myself. Needless to say I’m cancelling the policy. Not worth the paper… The matter will be pursued in other ways unfortunately. A complete waste of my time.
Gavin Grant
Mar 31,2022Unfortunately I had to deal with this Company, purely as they were assigned by Admiral Insurance to deal with the damage sustained to my property during Storm Arwen in November 2021. They were worse than useless, seemed completely and utterly out of their depth, and ensured that a very stressful experience, with water pouring into the upstairs of my Property, was made even more stressful by their incompetence and lies. They do not reply to emails, their Online Information Portal didn’t work, every attempt to contact them by Telephone resulted in a 30+ minute hold before actually being able to talk with a Customer Services Representative, and was lied to on more than one occasion. I complained to Admiral about the service I was being given by Home Repair Network Limited, and in the end I was issued compensation from Admiral due to the experience I had with Home Repair Network Limited, and the case was taken back “In-House” with Admiral, and was then dealt with fairly quickly, and much more efficiently. I was told, on more than one occasion on different Telephone Calls “Do you understand how busy we are?”… to which my response was “Do you understand how much water is still p*ssing into my House, where I have to live with my 6 year old Son, due to your inability to take any form of action to help me get the damage to my House addressed and recitifed”… there was no response. Avoid this company like the absolute plague
Fraser
Mar 16,2022I’m only giving them one star because you can’t give them no stars, they are truly awful. I have no idea why Aviva use them, they are ruining their reputation by doing so. We are still trying today (15th of March 2022), to get repairs carried out caused by storm Arwen which happened on 27th November 2021! They have been desperately slow and denied they have received emails sent directly to them. Communication has been sparse and disingenuous on their part.
The Willows, Ransom Wood Business Park, NG21 0HJ, Mansfield, GB
http://hrnl.co.uk
Tom W
Dec 21,2022My claim handler Cheryl was superb - professional, friendly, faultless service and could not do enough to help. Claim was processed exceptionally quickly and her efforts to keep me informed every step of the way made the whole experience completely stress free.