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Reviews 243
SE Haigh
Sep 22,2023Cheryl from Home Repair Network has support me through a very difficult time. She has kept me up to date with everything and she has been spearheaded the process of getting my home secure once more. Excellent communication with a caring attitude. Thank you.
mark murphy
Sep 20,2023Thank you to Cheryl Myskiw for absolutely first class support with my claim. The communication was very clear, easy to fill out claim form and attaching pictures was easy too. The follow up e mails were very timely as well as the settlement of the costs.
David
Sep 16,2023My claim was dealt with very efficiently and promptly. Positive experience.
Stephen McEwan
Sep 07,2023Fantastically swift, courteous and efficient service provided by Cheryl Myskiw in getting my glazing repair costs sorted. Every business should provide this level of customer service as standard.
Chris
Aug 09,2023The dedicated claims handler Beth Myskiw, processed my claim for rectification of theft damaged property remarkably promptly and was extremely helpful throughout the claims process. Many thanks.
Robert Lawrence
Jul 21,2023From the initial contact, due to hailstorm damage on a conservatory roof, John Arundale and his colleagues have been helpful, courteous and professional in the way they have dealt with my insurance claim. I can only report as I find and I have to say that I would recommend them highly to anyone else.
Tracy
Jul 11,2023What a shambles of a company don’t contact you, you have to chase them, they then lie and eventually give you a verbal quot for repair (assessor did not even take measurements)which was 2/3rd's less then the cost of replacement from a company to us. Our claim is not even for a roof so why do Aviva use them They also won’t give a written detailed quotation so we can check it’s replacing the damaged existing like for like Yet want you to send them one if you have the ordasity to say I don’t think you have this correct and then go local for an independent price.
Kevin Bradley
Jul 06,2023John Arundel dealt most sympathetically with my claim for a new front door. The door had been broken down by the police to retrieve the body of my sister who had been lying for some time. As she had only replaced her doors an windows with Anglia in 2015 I chose them for my new door. They are not the cheapest but John immediately signed off my claim and paid all by the VAT to me immediately even though, at that point I had only paid a deposit to Anglian. Once the job was done 6 weeks letter on submit tal of the VAT invoice the rest of the claim was also styled immediately. I am very pleased with the service I received.
Adam Cattell
Jul 05,2023They have been brilliant from start to finish. I've never had an insurance agent 'hassle' me for a quote so that they can pay me quicker!
SALLY RATCLIFFE
Jul 05,2023Cheryl was super helpful, clear and friendly. She dealt with the claim efficiently and made everything very straightforward!
Andrew
Jul 04,2023Great communication and very quick to resolve the situation.
Judith
Jun 30,2023Very efficient, helpful and sorted quickly.
Paul W
Jun 30,2023Visited by James Lavender of HRNL to assess flood damage. First class professional who obviously knew his onions. Explained exactly what he was doing, really good comms just keeping me up to speed. Trustworthy, friendly and switched on... would definitely recommend James and HRNL.
Andy G
Jun 30,2023Service was faultless. John and his team explained all my options and helped me to find a solution to the issue I had. They answered all my questions and were there to help every step of the way.
Mark
Jun 28,2023The surveyor they got to look at the damage for the insurance claim had no communication or customer service skills. He took photos of the roof with a camera on a giant stick, didn’t physically look at the roof or show me the pictures of the damage or explain what he observed. His only words where “wear and tear claim declined buy a new roof “ Very helpful “not” and his detailed explanation is passed to the insurance company who then accept it. My detailed advice is avoid Aviva and this company if wanting insurance or making a claim.
Barry Powell
Jun 21,2023Beth made the process of dealing with my claim really easy. She was quick to reply to my emails and kept me updated throughout.
Vinny Gohil
Jun 02,2023Cheryl Myskiw has been very efficient and supportive in handling the claim. Many thanks for this. Vinod
Naseera
May 29,2023Nathan Prins has been excellent throughout the duration of my insurance claim. He has always been prompt in replying, very polite, and gone out of his way to make sure things have been done well and on time. I cannot thank him enough – five star service!
Rory McCormack
May 26,2023Have never made a claim on my home insurance in 38 years so was not expecting too much! I had damage to a flat roof which caused a significant leak. My claim was handled quickly and efficiently by Gemma and John. Very happy with how it went….
The Willows, Ransom Wood Business Park, NG21 0HJ, Mansfield, GB
http://hrnl.co.uk
Chantel Louise Sommers
Sep 28,2023Beth has been amazing - her communication throughout the process has been outstanding. A credit to the company