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Reviews 243
Andrew Britton
Dec 03,2023Very happy with my experience of dealing with John Arundale. Highly responsive and pragmatic in dealing with my home insurance claim.
Paul
Dec 01,2023The home insurance claim was sorted within 24 hrs after the house was broken into, so easy to deal with. Thank you for making the whole ordeal a little bit easier. Helen and Paul Whittaker
Trisha Forbes
Nov 29,2023Fantastic service. Highly recommend. My agent, John Arundale, dealt with my claim for a damaged carport and ensured this was dealt with and sorted incredibly quickly. He was extremely professional, efficient and kept me in the loop throughout the whole process. So often people promise to reply but never do but John was fantastic. Very grateful for his help.
Ian Lamberton
Nov 11,2023The inspection of the very clear and obvious damage from storm Babot consisted of a camera on a stick and the surveyor claiming that he had been told there was only 14mm of rain, so it's unlikely to be storm damage, but he would send in the report anyway. Usually I wouldn't write a review until the end, but i complained on email over 3 days ago and got no response. I then complained to Aviva who said to complain to HRNL (clearly they didn't bother readiling my complaint that clearly said i'd already done that with no response!) The impact from storm babot (damage at the very height on the 20th) is clear and undeniable and the inspection of my home was very brief. Based on what we were told during the inspection the outcome must have been pre-determined when the inspector says 14mm of rain (Met office says 85mm) Seems like writing a bad review is the only way of getting any response.
Elaine Henry
Nov 07,2023Fantastic service. Highly recommend. Ryan was a great help in ensuring our recent glass door accident was promptly dealt with and sorted. Extremely professional, efficient and kept us in the loop throughout the whole process. Many thanks.
Jonathan Barr
Nov 03,2023Gamma was extremely helpfull as was Sally in resolving a problem with the claim. I would say a thoroughly resepctable company and I can understand why LV insurance use them,
Mrs Millington
Oct 31,2023The whole process of claiming for my conservatory roof which was damaged through extreme weather was easy and the money was received promptly. I was able to use a roofer of my choice which for me was positive. The agent I spoke to, Cheryl Myskiw, was excellent, I could not fault her in any way. She explained the process very well and was always prompt in replying to emails.
Joanne Blain
Oct 27,2023Amazing customer service from Beth Myskiw, Glazing Claims Handler. She has replied our emails and kept us right, all through the claim process. Thanks Beth!
DAVE ROBINS
Oct 25,2023Beth Myskiw was fast and effective very professional. Thank you Beth for fast turn around.
Lee Noble
Oct 12,2023Total shambles and complete incompetents takes months to get things sorted and still awaiting completion from a claim in June 23 now October and still waiting on a window which we'll be lucky to get replaced before Christmas steer clear and avoid.
Catherine Ruther
Oct 11,2023First time we have made a claim on our buildings insurance. Although the damage occurred several months ago we only found it when cleaning our conservatory roof. After supplying video evidence of the initial hail storm and up to date pictures our claim was handled very quickly. Staff were very helpful and efficient.
Jane
Oct 10,2023My contact was efficient and pro active. She was knowledgeable and super reliable. I recommend Beth highly.
Ian Sheldrick
Oct 09,2023Claim was handled extremely effectively and I had very good communications with my claims handlers. Luckily I was able to cancel the insurance claim as teh cost was not so big. Again HRN handled the cancellation with the insurance company. All in all a very good experience.
walshgooglemail.com
Oct 06,2023This is the first time we have made a claim on our house insurance. The process was managed perfectly by the Home Repair Network Limited team guiding us professionally through the process.
J Loxley
Oct 05,2023A first class service from Cheryl and John. I called them as my front door looked as though someone had tried to break in, as there were deep cracks in the door around the glass. After submitting photos to John he advised me to go back to my supplier as it looked like a defect in the door. I now have confirmation that my supplier will replace the door. Thank you John for saving me my excess charge for a claim.
Lynda Wright
Oct 05,2023I was almost not going to claim but the cost of the damage caused gave me no choice . But it was painless and easy thanks to Cheryl Myskiw for absolutely first class support with my claim. The communication was very clear, easy to fill out claim form and attaching pictures was easy too. The follow up e mails were very timely as well as the settlement of the costs.
Stephanie Woolf
Oct 02,2023I have been dealing with this company since submitting my claim in June ( it's now October ) . I am forever dealing with inexperienced people who say " they understand " my situation and promise to call back - they never do and clearly have no understanding. I have to be rehomed for a number of weeks as the floor needs replacing in my flat, I am an older person with mobility issues and life has been on hold for 3 months already, and I still don't have a date when they wish to start work . I have now contacted the builders directly and should have a result within the week. Why Aviva use this company is beyond me.
Ariadne Lish
Sep 29,2023I only have praise for Home Repair Network Limited. My Initial contact was John Arundale, was was extremely helpful with the information needed to process the claim, very polite and professional. Very happy with the prompt speed of processing the claim which speeded up the repair. I highly recommend this company.
Mark
Sep 28,2023Really quick same day service to secure the damaged area and make things safe. Full replacement sorted very quickly and the from customer service to trade contractor service was excellent.
The Willows, Ransom Wood Business Park, NG21 0HJ, Mansfield, GB
http://hrnl.co.uk
Lance Marshall
Dec 11,2023Cheryl was fantastic, informative and quick helping resolve stressful issues quickly and efficiently.