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Reviews 243
James Place
Jul 11,2024Beth was very helpful and (this is very important) communicated very well throughout the process of dealing with our claim. She also helped to ensure that our property was secured before the end of our working day.
Irena Hill
Jun 29,2024I felt from the start that I was in good hands. The office staff communicated well and promptly and arranged everything very efficiently. The glazing company they engaged was professional, punctual and did a really good job. Thank you!
Gregory Jackson
Jun 28,2024From the minute I spoke with Cheryl I felt reassured and I was right. My claim was dealt with quickly, professionally and by very friendly people. Thank you.
Louise
Jun 14,2024I am still awaiting a call back to see if my claim in late April for repairs to wind-damaged roof cladding will be accepted. The assessor came round promptly (within the week) and then there has been absolutely nothing, despite chasing. Wind and rain since then is making me deeply concerned the damage will get more extensive as time goes by and I can’t get a builder to repair the roof if I do not know the outcome of the claim. This is negligence.
Consumer
Jun 07,2024Ref:HRNL094744 I have been liaising with Gemma Ford on behalf of my father who suffered upsetting damage to his home after a significant storm in November 2023. Her communication, reassurance and professionalism have been excellent at every stage of the process. Despite frustrating delays in being able to get quotes due to the huge workload of builders in the area, she has maintained regular contact and reassured me that we would get the issues sorted. Too often these days one is passed from pillar to post, trying desperately to speak to the same person twice. Having Gemma as our sole contact made a challenging situation as good as it could possibly be. Many many thanks Gemma - your high standards have been greatly appreciated.
Kevin Hearne
Jun 01,2024Cant fault this company especially John Arundale who was nothing short of excellent. The Glass company they used from Swansea, in particular Chris were spot on. Together they sorted our our problem swiftly with courtesy and understanding - top marks all round.
john turnbull
May 14,2024Assessor came out to look at the storm damage on my shared roof, 17 residents share the roof. Assesor used a drone to examine the roof and then came to the conclusion the storm damage was wear and tear. HRNL tried to tell me the temp repair patches on the roof had been done over a period of time despite me showing them the two temp repair invoices that I have paid to a roofing company who did the temp repairs to prevent any further damage. HRNL also say the roof was fitted incorrectly and that 1 part of the flashing that was rustly had caused the entire roof to fail. An arial view from Google maps shows a roof with no patches on it 1 month before we had the storm. After being informed of my claim being refused by a very snooty person from HRNL I contacted my inurance company and forwarded comfimation of two other owners in the building whos claim had been paid out in full and been classed as storm damage 100%. Eventually got paid out with compensation by Direct Line, would suggest everyone avoids this company.
Mr James Smith
May 11,2024Everything was done as described and at the time specified. Materials were ordered and work completed to a good standard. Friendly service.
Mr Stephen Pullen
May 11,2024Speedy solution and pay out thanks to John and the team👍🏼
Mark Watkins
May 10,2024As I want this review to have maximum impact, its relative brevity (without going into all the ins / outs) is meant to convey just how bad my experience was. PLEASE, if you can, have ABSOLUTELY nothing to do with HRNL, and / or think CAREFULLY about using insurers who use HRNL in respect of claims for roof damage. But if you've no option but to use them, upfront, check and verify the ACTUAL qualifications / experience of the people they send before you even start. Do PLEASE take heed of all the negative reviews, which similarly echo my stressful and unsatisfactory experiences with this company and its representatives.
Tony Gray
May 09,20245*service throughout and highly recommended. Our claim was processed very efficiently and the responses we received were very polite and professional. Great experience dealing with your team - excellent work!
Peter Tubbs
May 02,2024very pleasant and efficient company to deal with, all our requests were handled professionaly making the process easier, even identifying non allowables at an early stage to help our cost planning. our direct contact was great and even when unavailable others did their utmost to help. Never a delay when answereing the phone.
ANNE CAMPBELL
Apr 30,2024Totally professional job done in my home which had extensive flood damage. Jeff Was amazingly professional and made sure every surface was prepared and painted To the highest standard. As well as this he was constantly cleaning up dust and making my life as comfortable as . Excellent service could not have done better.
LK
Apr 29,2024Cheryl Myskiw has been excellent - very good communications and prompt action/follow up as needed.
Consumer
Apr 27,2024Customer service and communication were excellent. Dealing with storm damage to our security of our home, dealt with Nathan and from start to finish his customer service was excellent. He always kept me updated through great communication by email and phone. Would recommend this company for sure. Staff are an excellent asset in any business and he is a certainly a great representative of the firm.
Alan Robertshaw
Apr 20,2024John Arundale gave us good advice, and encouraged us to get several Quotes before making a decision. Thank you John.
George Mcknight
Apr 05,2024First class service.thank you for quick response ..👍👍👍👍👍
FRANCIS WOODS
Apr 02,2024After an initial breakdown in communication, my storm damage claim was handled by Nathan P in a positive and efficient manner. Once settlement was agreed, payment was quickly made by bank transfer.
JoshGfpv
Mar 28,2024A pleasant, polite and professional overall experience. Cheryl M has been 5*.
The Willows, Ransom Wood Business Park, NG21 0HJ, Mansfield, GB
http://hrnl.co.uk
Barry Curd
Jul 12,2024Cheryl was very helpful and, importantly, communicated very well throughout the process of dealing with our claim.