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Reviews 243
MRS FRANCES SCOTT
Sep 03,2024It was a pleasure dealing with Beth for my insurance claim to replace the glass in my patio window. She was professional, efficient and keep me informed by email and telephone all the way through. My claim was handled very quickly which made the process less stressful. Beth is a credit to to your company.
Ian Abbs-Brown
Sep 02,2024Very prompt and professional service. Well handled throughout.
Shally Chadha
Aug 28,2024Very very efficient and clear communication
Terry Anderson
Aug 27,2024Your glaziers was a credit to your company helpful. Knowledgeable. And very talented also he has left a tool here .did a fantastic job well done.
Jane Stokes
Aug 21,2024Any insurance claim is stressful but Beth made getting our window replaced as easy as it can be. She was polite, helpful, unbelievably efficient with timely emails and phone calls requiring minimum effort on our part. Faultless service and I am very happy to recommend this company as it seems their staff are not only exceptionally well trained but also helpful and supportive. I’d give 6 stars if I could!
Mrs S. O'Rourke
Aug 20,2024I have been fortunate enough to have Carolyn looking after my claim. She has been helpful, knowledgeable,professional and friendly. I have been kept informed all the way through. It's not just a job, the customer really matters. My claim is in safe and reliable hands. It is a pleasure to speak to her, and I know that if she says something will be done, it will. Thank you.
Andrew Kemp
Aug 14,2024What a pleasure dealing with Nicola. Very friendly and willing to help. Great professionalism and an asset to her company
Dee P
Aug 14,2024Nathan was Exceptional! From the minute he was my case handler right through to settlement he was absolutely brilliant. He understood the challanges with my particular case, he listened, he actioned and most importantly he continously kept me updated. Even when there was no update he'd call to say he'd just chased the 3rd party and if he hadn't heard by a certain time he'd chase again. He was also always one step ahead, once he'd heard back with the report he already booked the surveyor for me before informing me of the appointment. He always followed up with emails and kept me in the loop (sometimes just not knowing is more frustrating so this communication was really important to me). He was sympathetic, efficient and professional. Having a home disaster is always distressing but Nathan was a prime example of how insurance companies should be operating in this situation. I'll continue to use Aviva insurance and hope I never have to claim again but if I do I hope to get Nathan everytime. Someone give this man a raise :) Once again - Thank you Nathan!!!
Rona Potter
Aug 08,2024Rebecca has been very thorough and helpful throughout. Made the process very easy - thank you
David Williams
Aug 07,2024Very efficient service. And Beth helped me through the process in a very professional way. Highly recommended.
Katie Wilson
Aug 05,2024Beth has been a pleasure to deal with and I cannot fault her level of service; she has made a somewhat stressful situation a lot easier for me and I’m incredibly grateful for her hard work. Thanks Beth!
Ashleigh Frost
Aug 05,2024Cheryl was fab! Communication was second to non, she was keeping us informed and didn’t fail to make sure we were happy with the work before the claim was closed!
richard
Aug 05,2024In a tense moment, the team were empathetic, clear and quick on next steps and supported the very quick solutions and costings.
Pauline Cooper
Jul 26,2024Responded quickly to my request. Friendly and efficient. Could not fault the service at all.
Alec
Jul 25,2024Very efficient service. Cheryl handled our claim, and she kept us fully informed and updated, even prompting us to follow up with the local repairer.
Esmerelda
Jul 19,2024Excellent service received from Beth. She provided updates regularly and advised how best to proceed with the claim. It was a pleasure dealing with her.
Ben
Jul 19,2024Smooth and easy claim process for broken window pane via Aviva home insurance. Beth (the claims handler) was responsive and great to deal with. Thanks a lot.
Terence Povall
Jul 17,2024Cheryl was very helpful and, importantly, communicated very well throughout the end to end process of dealing with our claim. Professional , thorough and kept to all process time promises. Made me feel relaxed about dealing with future claims if this is the sevice I'm going to get. Terry
Laura
Jul 15,2024An excellent and super efficient service. Our claim was dealt with in a supportive and helpful manner - with a quick and easy settlement. Thank you!
The Willows, Ransom Wood Business Park, NG21 0HJ, Mansfield, GB
http://hrnl.co.uk
Mark McKinlay
Sep 04,2024John made the whole process easy to understand. He clearly explained each step which helped make an informed decision on how to proceed with my claim. He is clearly very knowledgeable (in this case, about front doors), and easy to talk to. Couldn't have been more helpful.