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Reviews 243
Jill
May 16,2023I had an internal survey carried out by James Lavender as I had damage due to a flood. He was very helpful and explained the whole process clearly.
David
May 15,2023Nathan Prins dealt with our claim and did a great job keeping in touch from start to finish also chasing the contractor when required
kelly langan
May 03,2023James was fabulous he was patient with my elderly mother He called me like he said he would Can’t thank him enough Can’t thank him enough
RobG
Apr 30,2023Excellent service. Very efficient, great communication and a pleasure to deal with.
Mike Smith
Apr 17,2023Disgraceful company, when we got their work independantly audited from other companies, the reports clearly show HRNL delibretly falsify reports in order to get further work. Their work needed to be re-done by a professional company afterward, at our cost. They stonewall you when you complain via email to get issues resolved. No idea how this company has positive reviews here, in comparison to google listing (1.6* out of 5) this place smells of paid reviewers!
Anne Richards
Apr 15,2023Cheryl was very professional, helpful and our claim was settled promptly.
Melanie
Apr 13,2023Damage to glazing at property. Claim handling was a smooth and professional experience from start to finish. We were kept well-informed as to progress and everyone that we dealt with was helpful and pleasant. Special thanks to Beth who was our Glazing Claims Handler.
Ben Cronin
Mar 31,2023Terrible customer service. They claimed that there was no damage to my roof. I subsequently hired an independent chartered surveyor, who said there was clearly storm damage and that it was inconceivable they couldn't have seen this. When they turn up they will not have the correct tools for the job so will not be able to find a leak (the roof is too high!). I suggest you email the MD Ian Hogarth @hrnl.co.uk with your complaints. ------ Additional - saw the reply from the MD and have emailed the details of my issue with HFN. I'm still very annoyed but the fact senior management take an interest sees me bump up my rating by one star.
Amy
Mar 31,2023Brilliant Service. Communication was fab, resolved really quickly.
June Cullen
Mar 29,2023My claim from the beginning has always been delt with in a helpful and understanding way. Will , the representative was always courteous and went out of his way to put my mind at rest if I had concerns. A big thank you.
Melissa
Mar 28,2023The MyAviva app claim was quickly referred to HRNL who contacted me very quickly to arrange a site visit assessment. They kept me informed of the process and date to fix the issue through a third party supplier. All parties in the supply chain were professional, quick and easy to deal with.
Tom Q.
Mar 27,2023Excellent and speedy service.
Natasha
Mar 25,2023Beth and the team did a great job of supporting me with this claim. They kept me in the loop and completed the work within a reasonable amount of time.
Philip
Mar 24,2023Great service, fast and efficient.
Dermot Grant
Mar 21,2023Right From the start my claim handler Cheryl has been fantastic sorting everything out for me, if it was possible to give her and her company more than five stars I would, thanks Cheryl regards Mr.D.Grant
Simon Sykes
Mar 21,2023This was only my second claim on home insurance in 35 years, and did in fact think twice before claiming, due to the anticipated hassle. My claim to Aviva was handled by Cheryl & John at Home Repair Network, and I could not be happier. I was kept fully informed throughout the process in a helpful & professional manner. Thank you very much.
Wendy Lockett
Mar 21,2023Efficient & courteous customer service. The repair itself was seamless from securing the broken glass 2days before Xmas until the replacement could be completed! Would highly recommend
Anthony Seal
Mar 21,2023Very happy no messing about got the job sorted 100 percent thank you
Russell Vowles
Mar 20,2023Very efficient from beginning to end. Claim dealt with in a totally reasonable manner.
The Willows, Ransom Wood Business Park, NG21 0HJ, Mansfield, GB
http://hrnl.co.uk
Anil Pancholi
May 20,2023Jessica was fantastic. Very professional and patient. She helped us with all our queries and helped to solve them.