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Reviews 243
Ela Banach
Nov 08,2024I had front door veneer damaged. HRNL has found the right specialist quickly, they were informing me about the progress of the process but the most important is that my door looks like new again 🥰 Would definitely recommend.
JC
Nov 07,2024After storm damage to our Conservatory roof we contacted our Insurance company. They contacted Home Repair Network Ltd who were quick in sending out a surveyor . He inspected the damage and confirmed it was storm damage. John Arundel at Home Repair Network arranged for Window Doctor to carry out the work. The whole process was a success due to the assistance we got from Home Repair Network Ld.
MRSDAWNGODDEN
Nov 05,2024Excellent work. Kept me updated from start to finish. Such a kind caring gentleman who carried out all the work. Thank you
Annonymous
Nov 05,2024John was great. Excellent levels of communication and a swift resolve to what had been a lengthy claim.
Kathryn
Nov 01,2024Cheryl was very communicative throughout the whole process and made everything easy to understand!
Linda Mary Williams
Oct 29,2024It was great to have Dianne to deal with the issues surrounding my Auntie's house insurance claim. She was polite, professional and genuine in helping us at the difficult time and was most patient with my auntie who is 97. Thank you Dianne- great customer service - keep up the good work - thanks Linda
Dawn Carroll
Oct 26,2024Cheryl handled our claim after a recent burglary and was excellent - efficient, kind and professional. Much appreciated at a time of great stress - thanks Cheryl
John
Oct 21,2024My claim was handled superb by Beth,the whole process was straight forward and i have nothing but praise for Beth- many thanks
Susan Wallace
Oct 17,2024Quick efficient service, hassle free
Michael Frankland
Oct 02,2024Very efficient and professional. Thanks John for handling the claim so quickly.
andy barrett
Oct 02,2024Simply useless... Appointed by Direct Line to manage our claim. Offer a very low lump sum with zero detail to settle. The offer would not cover the cost of repairs. When asked to provide a breakdown of how this figure has been calculated they simply ignore emails. Local contractors cannot carry out works for the price offered. HRNL will not communicate or reply to my emails requesting more detail. Unfortunately it was not my choice to use them as they were appointed by Directline but if you ever get the choice do not bother with this company
Sharon Ingman
Oct 01,2024My clam was handled very promptly and I was guided through the process. Everyone I dealt with were very pleasant and helpful. They took any stress out the process. All request for updates or information were responded to quickly.
Neil Blanchflower
Sep 27,2024Excellent from the start. No nonsense approach. Quick, efficient and professional. Thanks very much
Amy Stopher
Sep 25,2024Very quick and great service. From the point my claim was transferred to the team to the confirmation of pay out, was less than 24 hours. Thank you
Mr M Lawman
Sep 21,2024The claim was handled extremely quickly and efficiently with minimal overhead on me. The time from my reporting the claim to agreeing settlement was 24 hours.
MrsGillianWalker
Sep 19,2024We are very satisfied with the way our claim was handled. Everyone involved did what they said they would do and kept us informed. We are particularly impressed with the quality of the work carried out ( removing the damaged kitchen floor and relaying with new boards etc).
James Elston
Sep 16,2024Excellent service by Cheryl at a difficult time.
Derek Holmes
Sep 16,2024Recently had a traumatic incident at home when a housebrick was thrown through living room window. However the service we received after that from Home Repair Network was outstanding. Very friendly, helpful, good communication. Arranged everything, kept us up to date with progress and superb installation of new toughened glass. 1st class, very happy
Penny
Sep 08,2024Nathan was very helpful and polite throughout the claims procedure. He was contactable via email and phone, which made the whole procedure less onerous. Although there were steps which we had no idea about in the beginning, he was clear and efficient, and the process was well managed.
The Willows, Ransom Wood Business Park, NG21 0HJ, Mansfield, GB
http://hrnl.co.uk
Anng L
Nov 11,2024I found my Insurance claim for water damage to be a very stressful experience until I made contact with Nathan who was professional, friendly and helpful taking the time to explain clearly the insurance procedures and offering support, all very much appreciated especially keeping me informed as I was met with a wall of silence from other parties. I am pleased to say I am very satisfied with the way in which Nathan handled my case, just wish I could give him more than 5 stars ! Thank you, Nathan