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Reviews 793
Lyle
Sep 01,2024Even though no accommodations were available…. Carlos was extremely Efficient. Knowledgeable. Courteous. Polite. Pleasant. Cheerful and helpful. Looking forward to my next visit. Thank you, Carlos
John Kinder
Sep 01,2024Edger was very professional & knowledgeable with all my questions
Pamelacustomer
Sep 01,2024The hotel had roaches
Ed Sanchez
Sep 01,2024Very poor as intime cancelled reservation was still charged to my account and not resolved yet even I could not arrived due to storm on the way thus staying at another hotel in North Carolina because of the cat 3 storm hitting the area.
Cheryl
Sep 01,2024Awesome support. Listened attentively. Accommodating and understood my booking circumstances. Was very impressed with the service.
Ben freeland
Aug 31,2024Very easy and gave me a discount
Richie Leggett
Aug 31,2024Jethro was awesome
Bel Garcia
Aug 31,2024Angelica was very helpful and polite.
Dewane Brown
Aug 31,2024Awesome experience!!!! Great customer service. Very helpful
WWGG
Aug 31,2024You sent me my voucher just like you said you would. I hope you'll be as helpful when I get ready to use it.
Barry Nickelsberg
Aug 31,2024Amazing. Friendly, helpful and went out of her way to accommodate me with the reservation.
Calvin Allen
Aug 30,2024First, the hotel's front desk did not accept the voucher for fee, charged my wife 181+ and have not returned the fee paid from the allowed amount on the voucher.
Caleb van Staalduinen
Aug 30,2024My experience using this website has been a disaster. I booked 3 hotels through their service for my upcoming trip to Japan and every single one had issues. For one, I received a notice that my trip was cancelled without refund when I did not make any cancellation requests, and instead of reinstating the booking or giving me a refund for their mistake, they would only give me a voucher, and it took a full month before I even convinced them to provide me that. Then, when I attempted to apply that voucher to another booking, they placed the reservation but failed to actually use the voucher, meaning I was charged the full price. I was told this would be escalated to management 4 weeks ago and have heard no communications from customer service since. I have nothing else to use that voucher for, so it is a total waste and extremely frustrating. Please save yourself the hassle.
Carol P Moser
Aug 30,2024Holly was so easy to work with. Spoke clearly, able to answer all my questions. Her voice was almost a “Welcome to Louisville “ greeting. Great gal
Brenda Lowe
Aug 30,2024Was easy to navigate thru all options. And payment was very easy.
Ella Azeez
Aug 30,2024The lady I spoke with was knowledgeable about the questions I asked. She didn't asked me for my hilton honors # or how many was staying in the room. When I checked my booking it read one adult. We are two. Other than that she was okay. The reservation read, there might be additional charge with more people. I wish she had asked up front.
Sandra Johnston
Aug 30,2024I contacted this company when I did a google search for the Marriott Hotel Raphael in Kansas City and the phone link for the hotel popped up as the first hit in the search. I clicked on that and was immediately connected with a representative who appeared to be with Marriott reservations. I was certainly wrong as I found out later that this representative worked for Hotel Planner. She booked one room for me with a rate that appeared to be in line with what another traveling companion is paying for their room. She never mentioned the option of a refundable rate if I cancelled 48 hours before arrival or any other rates besides the non-refundable rate she quoted me. She also made it very clear that I needed to take the Refund Protection Plan they offered at an additional charge of approximately $36. She never explained that this plan would still not refund my room rate if I cancelled. I was getting a little suspicious by this time but I was in a hurry, on my cell phone, and standing outside in a parking lot. Nevertheless I was astounded when I received an emailed confirmation of the total room charge with a tax recovery and fees of $161.60. How could this be so much when the room rate is $266.69! I called Hotel Planner at the number listed on my confirmation and the representative (although very nice) could not give me a breakdown of these fees nor could she explain why they were so high. She opened a case number for me and her company reached out to me via email fairly quickly. However, they have not provided me an explanation for these exorbitant extra fees. I am also in the process of filing a dispute claim with my credit card company so hopefully I can recover some of these fees at least. I have certainly learned my lesson and will never again book a hotel unless I am on the hotel's website and dealing directly with the hotel chain. I would never recommend Hotel Planner to anyone and I hope my reviews help someone who is considering using this company. Don't do it!!!
Jana Thompson
Aug 29,2024I was discussing pricing and was not finished talking and she hung up on me. She was not very clear in explaining her pricing for two rooms that are joined by a door. I totally understand wasn’t done working with her, just trying to figure things out and she hung up on me.
Pat Smith
Aug 29,2024Don’t call! Book online. I asked for cheapest rate and he lied and gave me a lame excuse that it is a holiday weekend
205 Datura St 10th Floor, 33401, West Palm Beach , US
http://www.hotelplanner.com
Rosine Kekelis
Sep 02,2024Very professional & very personable. She was able to accommodate my needs. Warm personality. Courteous.