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Reviews 789
Maks
Apr 05,2017Gut gelaufen. Alles tip top
Lucas G
Apr 03,2017Amazing prices. Quick reservation. I do recommend for it to mention resort fees in its prices for vegas hotels.
Linda Mountford
Apr 02,2017Please see below my latest email to this company . I have honestly never experienced such dire customer service before. Truly pathetic. Hi, You have had nearly a week to sort this. I have now completely lost faith in your organisation and am extremely concerned about the safety of my money in the hands of your company. I am unable to cancel online because I am stuck in the 'pending amendment' situation that you have failed to resolve. Please be advised that I wish to completely cancel the reservation and receive a full refund as agreed in the booking process. Please inform me of any necessary procedures and approximate time frame. I will of course be copying this email to the trustpilot review site where I am documenting this miserable process. Linda Mountford
Peter Pezzei
Mar 29,2017Best price for my hotel in Bangkok, so highly recommend to have a look at hoteltravel.com
noodlechinese
Mar 24,2017I was requesting for a reconsideration on refunding my Jan 10, 2017 / 1 night booking for 2 rooms at Innpera Hotel Istanbul, Turkey and Hoteltravel.com is inconsiderate. For the fact that the situation is beyond our control. We did not show up at the hotel because our flight was cancelled by the airline due to snow weather in Instanbul. 1.Hoteltravel.com Mr P. K reply to me saying “If you would like to have refund, we suggest you to negotiate with hotel directly” My reply is: since there are different employees replying to an email Mr P. K. - you need to read the content of my reply before you reply to my concern, your answer is redundant. As I have said previously before I got your reply: It Is not my responsibility to talk, to interfere, to be the in-between hoteltravel.com and Innpera Hotel, It is hoteltravel.com doing business with Innpera Hotel. I booked the hotel with hoteltravel.com, my responsibility is to deal directly with hoteltravel.com That is business ethics. If Mr P. K ask me to talk to Innpera Hotel directly for the refund, then what is hoteltravel.com obligation after accepting our payments. - it is goodbye after the payment, we - as customer we are on our own. IF I HAVE TO DEAL DIRECTLY WITH THE HOTEL FOR THE REFUND, THEN I DO NOT NEED TO BOOK THE HOTEL WITH HOTELTRAVEL.COM. As one hoteltravel.com employee mentioned regarding cancellation and amendment - customers have to contact hotetravel.com but for refund - we are on our own. Hoteltravel.com policy is varied in general, it does not clearly specify including fortuitous event. 2.Also Mr. P.K. said “Moreover, why don't you claim this charge with airline company. It is their fault, not Hoteltravel or Hotel fault.” Mr. P.K. do you know the meaning of nature and fortuitous event, did you read between the lines before you reply. All airlines going to Istanbul are cancelled, how many passengers are stranded at the airport. And you think airlines are happy about their plane sitting at the tarmac and still have to pay for the plane parking fee and employees for doing nothing because of the weather. It is so inconsiderate to use the word Fault and to talk specifically about whose FAULT it is. You need to know even how cheap the customers book their hotels - a portion of it, is also use to pay for your salary - that is why you have a place to sit in your table. It is easy for you to talk about whose fault it is – because it is not your money who paid for my hotel bill So customers who bought damage clothes from a store cannot complain to the store, he need to go to the supplier of the store to fight it out. And you think a customer who got a rotten food from a restaurant cannot complain to the restaurant, the customer has to fight it out with the market vendor who sold the rotten food to the restaurant. And that is the way you talk and talking about “fault” Hoteltravel.com is the middleman, that is their business, they are the one responsible in dealing transactions, not finding fault and pushing the customer away when problem arise. H. Ang
WILLY D
Mar 15,2017MUY MALA EXPERIENCIA RECIBI EL 13 MARZO 2017 CUANDO AL LLAMAR AL HOTEL EL CUAL SUPUESTAMENTE HABIA RESERVADO, INCLUSO RECIBI CONFIRMACION DE PARTE DE HOTEL TRAVEL EL SABADO 11 MARZO 2017. EL HOTEL ME DIJO QUE ESTABAN LLENOS Y QUE NO LE HABIAN CONFIRMADO . ASI QUE UNA RESERVA A LA CUAL ENTRARIA EL 15 MARZO 2017, AUN NO ME HABIAN NOTIFICADO QUE NO TENIA NADA RESERVADO. EL HOTEL RESERVADO FUE VINTRO HOTEL SOUTH BEACH . LLAME A PERSONA QUE EL HOTEL ME DIJO QUE LLAMARA PORQUE APARECIA EN UNA NOTA, ETC, ETC. HOY ES 14 MARZO, ESPERO ME DEVUELVAN TOTAL EL DINERO PAGADO, YA QUE NO ACEPTE QUE INTENTARAN REUBICARME, CON LO TARDE QUE ESTABA NO QUISE CORRERME RIESGO.
Peter
Mar 12,2017Wir haben das Hotel Secrets Royal Beach in Punta Cana für einen etwa einwöchigen Anschlussaufenthalt nach einer Mittelamerika - Kreuzfahrt gebucht. Der bezahlte Preis war sensationell günstig und lag deutlich unter dem Preis anderer Angebote. Eben weil das so günstig war, haben wir mit einer Beurteilung gewartet bis wir wirklich in dem Hotel angekommen sind. Alles lief problemlos. Nach Nennung unserer Namen und Überreichung des Vouchers von HotelTravel wurden wir freundlich willkommen geheißen und konnten einchecken. 6 Sterne für HotelTravel!!!
Peter Middleton
Mar 09,2017We booked two rooms with two people in each room. They have put us all in one room and we can't get hold of them to sort it out. Recorded message just continually says that they are experiencing high call volumes. Terrible service. We are very concerned.
john gerolstein
Mar 04,2017No problems with the booking. However, the cancellation policy is a concern. It appears that you need to cancel five days in advance or lose the entire cost of the booking if I understand the policy. In my case I booked for three nights. I hope I am wrong about this
Sylvia Bell
Mar 02,2017I was offered the best price for my room in Parma Italy, lower than rival Co Booking .com who I normally use.
Rocky Yang
Mar 01,2017Very good price and very convenient to use it.
Stephen baldwin
Feb 27,2017Competitive prices and easy to navigate through site well impressed just as good as the rest of them...
Joanne Wann
Feb 25,2017Cancelled my reservation and the refund was back in my PayPal account in 2 minutes.
Chin
Feb 23,2017This was my first time booking hotel with HotelTravel and discovered a very fair pricing offered compared with those popular search engine.
Luckana loachariyakul
Feb 22,2017จะกลับมาใช้บริการใหม่แน่นอน
tresoldi aldo
Feb 22,2017ottimo rapporto qualita prezzo, personale gentilissimo
Patricia
Feb 22,2017I got a very good price for a forth-coming birthday stay and the hotel concerned have been most helpful. Stay not completed yet but experience so far excellent.
Ingrid Haug
Feb 21,2017Thank you for helping me obtain a great hotel at a super price in London, England
Nisrine
Feb 19,2017I was a little concerned with I read some reviews on the internet concerning HotelTravel, so when I booked my room in Dubai, I sent them an email requesting a confirmation from the hotel. Their reply was quick, they were very supportive and patient, and very quickly i received my confirmation. My stay was smooth, without any hidden charges. I would book through HotelTravel again.
27/180 Moo 8, Chao Fa Rd, 83130, Chalong,Phuket,
http://www.hoteltravel.com
Lynn McWilliam
Apr 08,2017I used Hotel Travel last year and recently tried to book again but kept getting the message "Oops, seems our servers are tired! There was an internal server error. We suggest you try again in a few minutes." After trying for 3 days I contacted customer services who told me that their web site is "perfectly working fine" and told me to update my browser. As an IT professional I knew that my browser was up to date but I tried with 2 other browsers on 3 different devices. I also tried on my phone and on a friend's phone. I got the same error message each time but after replying to customer services they said "It seems there might be some issues opening our website on your end. We request you to please try opening our website later." As I have now been trying for over a week I will now be booking using another site and they have lost any future custom from me.