JLA
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JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen.
Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Reviews 807
Amanda a.milone
Jul 24,2024The care home where my son resides in Bushey, has been waiting for their washing machine for over 4 weeks now. First excuses of technical issues, this should be resolved in hours/days not weeks, and now having to wait for a customised plinth (a piece of wood/material made to size). All these excuses are at the expense of the young vulnerable men who live there with a Washing machine. This is a total lack of service and care which is a disgrace that a company is allowed to treat vulnerable people in this way !
Oakfield
Jul 20,2024Issue Resolved, thank you. Original issue: Absolutely aweful customer service, and a total unwillingness to do the right thing. We are a small care home and rely on these machines, one washer has been without a part, and hence not in working conditions .. and this is not the first time .. these machines are barely commercial. I accept things break, and it is the resolution to a problem which is important. We have the full on 7 day Total Care contract .. not much care going on when we are left without working machines (a simple switch of machines would have been acceptable), and trying to get in touch with a decision maker is near impossible. The blaming of systems issues is also a total cop out, those shouldn't be lasting weeks. Advise to them .. don't pass on machines that you are struggling to get parts for.
Habibor Rahman
Jun 26,2024JLA has started charging me without commissioning the air cons. Ovens installation is pending. Lack of communication, I have emailed over and over again the last 2 months but no response. How such companies exist !! This job started back in 2023 and still ongoing.
Garry Drew
Jun 24,2024The engineer Jason was 1st Class. Helpful enthusiastic and very helpful. Fixing both machines quickly.
customer Alison Rigby
Jun 20,2024Always pleasant, helpful, chatty, explanations to repairs been carried out.
custome name Linda Miller
Jun 20,2024It all comes down to the engineers that come. Especially Micheal he s polite always happy and always does a great job at Beverley Parklands care home also a great response from JLA. But Micheal is definitely a great engineer which JLA need to be proud of
Kathryn
Jun 17,2024Arrived quickly and got the problem fixed
Louise Barclay
Jun 11,2024Very proffessional service.
Bethune Court
Jun 10,2024Communication was good in response to the repair request. As always the engineer was helpful and friendly. Solution was resolved quickly.
Artur Rodin
Jun 10,2024Excellent job ,Andrew was very pleasant person to have him as a Engineers very warm and kind person and very expired in his job . Star in the sky reaper my washing machine and I am very happy with him Hope to have him every time when problem came.
Jewel
Jun 05,2024great fast service, second to none
New Forest Hotels
May 29,2024Great communication from start to finish. Excellent products and friendly staff
Jose Grajales
May 29,2024Faster and very good job
Tracey
May 26,2024Excellent customer service
Caroline Ramsay
May 24,2024Repair completed within agreed timescale. Customer service staff polite and helpful .
Bala
May 23,2024When ever we call for the issue on the machine. The reply and taken actions are quickly.
Abby Zaman
May 20,2024Prompt and efficient service.
customer
May 18,2024Very polite friendly team, cant do more for you!
David
May 17,2024Very poor. Sales team gave us a lead time of 6-8 weeks, confirmed in writing, which was completely false. After chasing for an update, it transpired that the lead time was actually 3-4 months, which the sales rep tried to blame on issues at the Suez canal. This was obviously untrue, as it became clear that the machines weren't even leaving the factory in Thailand until around 2 months after the order was placed. JLA refused to return our deposit when we complained, and have been slow to respond and thoroughly unhelpful. Avoid.
Christo Archer
Jul 27,2024Total care package is a joke. Never any engineers available. Never the right parts. Always a new problem. I just want to wash some dishes. The most problematic company I have ever worked with. Cannot wait for our contract to end. Cowboys.