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Bringing the enjoyment of cycling to everyone !!
Reviews 523
Miss Helena Socha
Jul 09,2021I bought a Trike from Jorvik's it was some time ago, the Staff were very helpful and did I have problems NO. Infact I would say they were wonderful, and not one of them was rude, and any time I phoned up they were so poliet there Dud. I am sorry for the person though who was not a Happy Bunny, but do you know that serving folks can sometimes not be funny. If you are very busy, with a lot of things to do,answering people on the phone, an seeing to Customers in the Shop too. And you don't know what staff, have to do,throughout their busy day, and maybe they had no time for lunch like you. So before you start to lash out and have a little grip, please spare a thought for those at Jorvik's, who go to to great lengths to get you're Trike. Helena.
Stanley Dobson
Jul 05,2021Purchased my Jorvik mountain trike June 2020. 2000 miles travelled so far and no issues. Great build quality and very robust.
Aitana Luis
Jun 29,2021Emma called me on the phone and is working it out. Thanks Emma !!! I paid for some lug nuts that came off my wheels. They only sent me one, and to this day they are unable to send me the missing one. I write every 15 days to ask and wait and wait and when I have already been explaining several emails, they ask me again what the problem is. Terrible customer service, zero resolution, zero effectiveness, it's maddening. I'm still without the nut.
John Orchard
Jun 21,2021My wife has never been able to ride a bicycle so the Jorvik Trike is the third generation of trike that she has owned and ridden. When we ordered the Jorvik Trike we knew there would be a delay in delivery due to Covid issues but Jorvik kept us informed and when it arrived by courier it was brilliantly packed. I found the assembly easy and my wife set off straight away. She is delighted with the ease with which she is able to ride up the steepest of hills and I have difficulty keeping up on my bicycle! We have the folding version ( Jorvik Mid Drive Folding Electric Mountain Trike ) which folds easily and we can easily lift it into my car along with my folding bicycle so it comes on caravan trips. In summary I have the highest regard for the service provided by Jorvik,the method of delivery and superb quality of this product.
Tom Christie
Jun 18,2021Fabulous trike the build quality is unsurpassed right down to cardboard box it came in can’t fault it ,I’ve had it only two days at first it was a bit different to ride but after a short time it’s brilliant It’s very quick . My wife is disabled so I do the shopping no car so this is fantastic it’s really changed my life thank you Jorvik . I even got an early delivery
Val
Jun 14,2021We had never ridden trikes before, but as both of us had recently fallen off a borrowed two-wheeler, we thought they might be for us. Unfortunately, we were unable to find a local bike shop that stocked any and, with lockdown preventing us from travelling, we couldn’t try one out. We decided to take the risk and, 250 miles later, I feel ready to write a review. We live in an area that is criss-crossed with miles and miles of tracks across common ground, military land and through forests. Although we have not taken our trikes up mountains as the name might suggest, we trusted the advertisements and have sloshed through mud and fords; undertaken paths that might be considered too narrow for trikes, scaled desperately steep hills covered in loose-chipped stones that slip under the wheels as well as bumping and rattling our way over rocks feeling like rodeo riders as we struggle to keep our balance. During our travels, we have each fallen off more than once, but no damage was done to us or our trikes. Part of the fun is the challenge of taking unlikely tracks to unknown areas. So far, our trusty steeds have held up to everything fantastically well. Lanes and the occasional busy road connect these paths and the trikes are just as wonderful there. Neither of us are speed-merchants, but we happily hit speeds of 20mph when appropriate. I can honestly say that these trikes are one of the best things we have ever bought. Now in our late sixties, we realise that we must make the effort to keep fit or lose it forever. The electric power on the trikes mean we can push ourselves much further that might be prudent because, if necessary, we can rely on electric power to take us home. These trikes are rugged and they look it. They are adventure trikes and we are having adventures. Many people will comment as we ride past, most often saying, ‘They look fun!’ and they are. We have kitted out a bed for the dog in the back of mine. He loves travelling in the box on the roads, but happily jumps out when I undo his restraints. Then he starts exploring with us. On the happy occasions when we can ride side by side, he runs in-between the two trikes. On the far more common narrow paths, he slots in behind the lead bike. Our boy can run for ten miles. He has never been more healthy. Neither have we! We put our trikes through their paces, but we look after them carefully. They are securely locked under cover in our garden with gold rated locks. They are cleaned after each ride and we keep them well maintained.We carry spare parts and tools with us at all times. We have discovered a whole new world of online triker friends. We share our experiences and learn from one another and hope, as tricycles gain in numbers, that we will be able to build a local group of like-minded people. I heartily recommend these trikes. Apart from the front brake lock, which we still cannot work on either trike - but the back break works fine - everything else is fabulous. They not only help to keep our bodies fit, they also keep our minds active and feed our souls with miles and miles of exploration through forests and across heathland and common land that I just couldn’t do on my feet. Here’s to many more adventures in the years to come! Many thanks, Jorvik.
Christopher
Jun 14,2021It took me a couple of days to learn how it handled - very different to a bike- but now very pleased. high quality and thoughtful design. being slightly disabled I found the locking brakes and cargo capacity very good, everyone around here admires it. now for a serious lock!
Christopher B Bird
Jun 03,2021My Jorvik experience started in October 2020 when I visited York to test ride a JMT-7, I had already done my research & decided on that model, because of the mid-drive motor. The test ride was fantastic & expertly handled, I decided there & then that’s the tricycle for me. I was advised of all of the finance options & lead times. Fast forward to February 1st 2021, & I was ready to place my order, it had taken me a few months to get the purchase price together. I placed my order with a 10% deposit & was given a mid-March delivery date, I was advised that this was subject to potential delays due to Brexit/Covid/Import delays. This was absolutely fine by me & completely understandable. Over the following few weeks I was kept informed via email as to how my order was progressing & I had my questions quickly answered & accessory orders added to my main order. I received my JMT-7 on February 27th, it was delivered, fully assembled by Gavin in the Jorvik van (I live close to York). Gavin went through all the features & controls, then answered any questions I had. There were a couple of things that had to be adjusted/exchanged in the first couple of weeks, Jade handled this via email, very professionally & friendly, the charger was faulty & replaced via next day delivery. I’ve now been riding my tricycle for three months, without any problems whatsoever, the build & component quality is spot on for the price bracket. I’ve gained more confidence with any range anxiety as the JMT-7 has performed outstandingly. My longest ride, 28 miles, on pedal assist 5, many hills, & I arrived home with 26% battery remaining. Many thanks to, Emma, Claire, Jade & Gavin for their excellent customer service & help with any issues/queries I had.
Debra Knapp
May 27,2021I'm shocked to read the 5 star ratings Ive had a terrible experience with customer service. Responses all rude and very unhelpful. After assembly I found out I can't reach the peddles properly, did they care not a bit. I asked to speak to someone directly, have I had call not at all. Now I have found out I have to return the bike at my own cost, don't know where to start with that one. Please don't get sucked in by these people
Ken
May 07,2021I recently bought a JMT-3 from Jorvik and it's a beast! But in a good way :). So far I've used it to get shopping and for a couple of short work trips on which it has made short work of the hills and lanes around where I live. When the trike developed a small fault, customer service was responsive and helpful. I truly believe that vehicles like this (i.e. electric pedal-assist) are the future of local transport in the UK and Jorvik have made a strong start into the market.
Jon
May 05,2021We had our appointment 15.00 hours / 04.05.21. The previous individual was not happy with her appointment timing and chose to share her comments in front of us, stating that she travelled some considerable distance for the appointment. She asked if we had travelled far? I declined to answer as it was an obvious attempt to involve us in her dispute. The bike tech (lady Jade) was patient, she listened intently which allowed allowed us to make informed choices. my wife has an injury as a result of a serious RTC and has experienced significant anxiety as a result. She understandably was very anxious about the appointment but was soon put at ease. I was very impressed by the Jade’s approach and concern. Outside great care was taken to ensure my wife was safe. Yes it is an industrial unit car park But it is not brands hatch to say the least. We did purchase a trike and will review accordingly once in use. Don’t be put off by the test drive (ride) it’s very different than two wheeled cycling you need the instruction and knowledge to get the best from experience to know if trikes are for you or not and if appropriate to know which is the most suitable for you and your needs. It’s 60 mins well spent in my opinion.
Brione
Apr 28,2021My trike J T 9 arrived yesterday and I’m not disappointed. It has given me back my mobility after having had an accident three years ago. It is like Christmas and birthday all in one. To have the freedom to get about again is absolutely wonderful.....thank you very very much. Brione MacMillan
Ahmed Zakaria
Apr 28,2021MODEL JMT3-2. I waited till completing 500 miles in the last three week riding before writing my review regarding the trike performance. - Dispatch/Delivery: You will have to wait long time for the product if it is not in-stock. The reason obviously because China/UK routes delivery. - Collection/Assembly of the product after arrival is EASY. You can do it by yourself as it will arrive 90% assembled. - The trike is perfect to be used in different weather condition as i tested it and it worked fine. - The trike is easy to use it to hills without being tired. The motor will do the hard work. - The trike is very heavy to use it without pedal assistance and this is a big warning, without battery/electricity, it will be impossible to use it because it is very heavy. - The battery's maximum limit is 26 miles only not as described in the website. This is from the 500 miles during the last three weeks. .. Advice; 1. BUY SPARE BATTERY 2. BUY SPARE CHARGER 3. BUY SPARE INNER TUBES 4. BUY SPARE MOTOR 5. BE PATIENT WITH LONG TIME DISPATCHING.
Richard Tron
Apr 24,2021Great Trike If your looking for a head turning trike ,that will give you lots of fun then this is it .Although quite heavy ,its suprisingly easy to pedal without the motor ,but with the motor hills become relatively easy to conquer and cruising at speed is very comfortable and lesuirely Feels more than just a trike
Beate Finch
Apr 21,2021Love my e trike .had it for two years now .highly recommend Jorvik. Outstanding customer service if you need help or spare parts , extras .
Roy Norton
Apr 21,2021MY GREAT JORVIK TRICYCLES EXPERIENCE! I would like to place on record, my sincere thanks to the excellent Jorvik staff at York. Last month, I made my first call to the sales department, and after considering their sound advice, without hesitation, I purchased a Jorvik Folding E- Trike JET-E. I received incredible service from the team - they worked to my budget, and also explained technical points, clearly and concisely. I was particularly impressed with their attitude to road safety - as an octogenarian, they were determined that I made the right safe choice. Previously, I had dealings with Alpine, Raleigh and other agents, but none were as friendly and professional as the Jorvik staff. I now have complete confidence in the Jorvik Trike JET-E, and look forward to many happy miles in the future! Many thanks to Jorvik Roy Norton ex Senior. Producer/Director BBC/ITV Southampton Solent University Fellowship 2016-21
Dewi Daniels
Apr 15,2021I'm delighted with my Jorvik JMT3. I ordered it on 27 January and it was delivered on 31 March. It's given me a new sense of freedom and improved my fitness. I felt trapped in the village during the most recent lockdown since the footpaths were impassable due to mud and it's dangerous to walk down the single-track roads. The government guidelines were very vague as to how far you could drive to go for a walk. I never learned to ride a bicycle when I was young, so thought I would buy a trike. The Jorvik is well built and feels very stable. I like the hub gears, the powerful brakes and the cargo carrier. The electric motor makes it very easy to go uphill. I've been enjoying exploring the country lanes and bridleways around our village. An update to my review: someone tampered with the trike while I was in a pub. They disconnected some of the leads. I reconnected them but the motor wouldn't work. I contacted Jorvik customer services by live chat. They talked me through how to fix the problem. Excellent customer service from Jorvik.
Bernhard Baumgartner
Apr 13,2021Gestern Trike JMT 3 / 250 Watt zugestellt bekommen und noch am selben Abend zusammengebaut, und ich muss sagen, es sieht noch besser aus als auf der Website! Sehr hochwertige Qualität, schon fast edel verarbeitet. Die fetten Wheels machen das Bike so richtig "böse", und in olive-matt-Lackierung sieht es wie ein cooles Militärfahrzeug aus. Das Bike ist für meinen Dad, der nach einem schweren Motorradunfall vor 14 Jahren in der Pflegestufe 3 (hoch) ist, er flippt jetzt total aus vor Freude. Danke für alles!!! Bernhard & Dad Willy from Austria
Kay
Apr 11,2021Purchasing my Jorvik tricycle was the best purchase I have ever made. It's a low step through E trike assisted peddle power so I have help when I peddle. I am delighted with my trike it has taken me a while to get used to the gears and assistance , my advice would be to take it slowly and build up confidence.This purchase has been a game changer for me.
North unit Millfield Industrial Estate, YO19 6NA, York, GB
http://www.jorviktricycles.com
Kel
Jul 26,2021Esta opinión la escribo dos meses después de recibir un trike Jorvik. Lo hago así en aras de ser más objetivo acerca de lo bueno y lo malo de un producto tan específico como es el caso y de la experiencia de compra. El modelo JMT9 de Jorvik es, después de haberlo probado en multitud de superficies, plegarlo y transportarlo, excelente. Es lógico que estos trikes sean considerados como los Rolls Royce del mercado. Tienen ganado este apelativo con justicia. No obstante, Jorvik debe mejorar, y mucho, la denominada “Experiencia Cliente”. Todo conocedor de este tipo de mercados sabe que no es suficiente con ser bueno en una parte del proceso de compra. Hay que serlo a lo largo de todo él. Desde la información que se aporta vía web y otros medios, hasta que, al menos, el producto llega al cliente. El proceso de compra online de un producto que se vende a miles de kilómetros es correcto. Si tienes dudas, atención al cliente de Jorvik responde en tu idioma, rápido y bien. Pero a partir de la confirmación del pedido van apareciendo los problemas. El cargo de la tarjeta se realiza a los pocos días de realizarse el pedido. Teniendo en cuenta que el envío se va a realizar unos cuantos meses después y que el importe es de varios miles de euros, lo correcto es realizarlo una vez está el producto listo para ser enviado. Además de generar una buena sensación al cliente, evita otros problemas que se pueden dar a posteriori. Mi trike tuvo un retraso en su fabricación de dos meses. Jorvik se limitó a informar de dicho retraso echando balones fuera y no teniendo un puñetero detalle con el cliente que lo compraba. El envío, no comunicado en tiempo y forma, fue realizado a través de Palletways. Esta empresa es todo un desastre. ¿Cómo puede ser que un palet de Inglaterra a España tarde mes y medio? Ni qué decir tiene que esta empresa la he calificado en tiempo y forma en esta misma web. Pero la pregunta es ¿cómo una empresa como Jorvik puede confiar el envío de sus productos en una empresa con tan mala reputación? Una vez llegó el palet a la aduana los problemas y dificultades se sucedieron por una factura mal realizada. Dicha factura, pagada en octubre de 2020, no incluía el impuesto del IVA, que sí se pagó. Es decir, la factura no reflejaba la realidad. Tuve que reclamar a Jorvik una nueva factura que sí incluyese el IVA correspondiente. Curiosamente, atención al cliente no tuvo un buen feedback conmigo, aunque finalmente se subsanó el bloqueo en aduana y, siete meses después, me llegó el trike. A todo el que me pregunta le recomiendo los productos Jorvik. No hay nada mejor. Pero sí advierto que su compra puede ser toda una odisea. A los responsables de Jorvik les queda mucho trabajo por hacer en esos detalles que pueden convertir una buena compañía en una excelente compañía.