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Reviews 822
J Arthur
Feb 20,2025Speaking with Sebastian R this morning helped me and reassured me that my final payment had gone through successfully. He was very courteous and friendly. Thank you Sebastian.
Peter Duggan
Feb 20,2025Through our own lack of communication my wife and I were trying to book a Luxury Escape unwittingly she had already booked it. April K came to our rescue and saved the day. We are still happily married.
Ingrid Harmon
Feb 20,2025I rang Luxury Escapes today to cross reference a couple of bookings I made for our upcoming holiday. Bill H was so helpful in following up with the hotel and I must say I am so happy with the excellent customer service. Thank you, very much!
Bruce Davie
Feb 20,2025Finally, after several calls, I was able to speak with someone who was able to finalise an extension on our booking to Bali. Madison G, was extremely polite and efficient after reading through our case number, cancelled our original booking and made the new booking and payment with ease. Thankyou once again Madison G.
Alison H
Feb 20,2025Ecclesia K has been brilliant to work with - prompt with responses, very helpful with advice and assistance, polite and friendly - we could not fault the service at all!
Anne LC
Feb 19,2025A quick request to upgrade was met by Sebastian R of Luxury Escapes with 'I can help you do that' by phone after 9pm! Amazing taking to people instead of relying upon the internet and receiving warmth and understanding.
Anna
Feb 19,2025Excellent customer service from Mohamad A. He went out of his way to answer my queries.
Carol Mccallum
Feb 19,2025Spoke to Justin G, such a great person to talk to, I had to add another person to the holiday I have booked, he was very accommodating on my needs and organised it with the hotel then emailed me with the results, very helpful and courteous will deal with luxury escape for any holidays.
Esteban
Feb 18,2025I phoned to try to get a resolution to a problem that I encountered while making my original bookings for the Windsor Hotel in Melbourne. Mohamad Aziz was very helpful in answering my questions, then directing me to the Sales Department, where I received further excellent assistance from Sarah. Mohamad then phoned me some time later to make sure that my issue had been satisfactorily resolved. Great customer service.
Lynn
Feb 18,2025Tara P was very helpful today. She was also very nice. My phone call was answered promptly. Thanks Tara.
Giulia Touma
Feb 18,2025A quick note to thank Ronald.S for all his help in my inquiry the patients the reply. The end result was outstanding in his customer service. He answered me with all my inquiries. Thank you for supporting me.
Craig Hill
Feb 18,2025The Hotel was beautiful , staff helpful & our room spacious & clean. Would stay there again for sure. The only downside was our room was not made up for our arrival at 3pm & took a further hour. And on our 2nd day our room wasn't made up before 2pm, took a call & was supposed to be done by 3 & wasn't & took a visit to reception to have it done. The only let down.
Le
Feb 18,2025Gemma was a brilliant help with liaising with our hotel to change our dates. Not only was she able to secure the date change, she did it all with excellent customer service. Luxury Escapes provide a great service - thanks Gemma!
Tash
Feb 18,2025Gemma E came back with a resolution best service ever
Geoff P
Feb 17,2025Andrew N introduced himself to us & we had a couple of issues to deal with our trip, so made contact. Andrew seamlessly sorted us out & this will make our planned trip more enjoyable.
Debbie Trajkovski
Feb 17,2025Andrew N was amazing today. I phoned in regards to a tour and changing dates. There was a mix up in room types that were rebooked and Andrew N went above expectations to get this fixed for me. Thank you, much appreciated
Chelsea
Feb 17,2025Gemma E was very helpful with my query. Left a detailed voicemail and followed up with an email
Patricia Cairncross
Feb 17,2025Tanya was very prompt in helping us change and secure new dates for our upcoming holiday. This took the weight off our shoulders so we could be excited for our trip away, knowing that Tanya had it all sorted for us. Thankyou.
Janice Davies
Feb 17,2025I spoke with Hazeem on 17/02/2025 he was very friendly and helpful really appreciate his wiliness to provide the details that was required from me. Great customer service thanks Hazeem
Level 4, 68 Clarke Street, 3006, Southbank, AU
https://luxuryescapes.com
Minna
Feb 20,2025Great service from Imogen and Joel S. I requested to change a hotel booking. For some reason the hotel never received the request. Imogen emailed them directly and then after speaking to Joel he was able to sort it out so we got the dates we wanted.