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Reviews 717
madison Renèe
Feb 22,2025I ordered a personalised back pack the first backpack came with the zip not sewn on right I contacted customer service they sent another backpack which seemed fine at first but after a few days the stitching on the second bag came away from the zip so I am now left with two backpacks with Broken zippers I think these products are awful quality and I expected so much better for the price
Jodie Wilcock
Feb 21,2025Ordered the star jacquard personalised baby blanket after seeing the advert for it with “Baby Smith Born in 2025” embroidered on it, felt it would be a lovely gift for an expectant mother clicked to buy it and it came up personalise me with a box for Name and a box for year so I inputted the surname and the year, blanket arrives today with just the surname born in 2025 embroidered on. So I email the company stating it wasn’t what I was expecting. They then sent me a screenshot of a page I hadn’t seen before that states baby is not fixed text but born in is fixed, it would of been helpful if this information was clear before the point of personalisation. Having information like that at the bottom of a page you don’t see at the point of buying is beyond pointless and frustrating. Very disappointed as I won’t gift this item now, so a total waste of money
Jennifer Eichler
Feb 21,2025I was absolutely pleased with the rain coat I got. It is good quality I personalized it which I loved and the luxury gift box I got with a special message was so worth the extra money. I wanted for it to come from the UK to the US and It was well worth it! Getting all baby and kid gifts here from now on!
Amy Lally
Feb 20,2025This company and their carrier EVRI effectively ruined what should have been a special occasion of announcing our long awaited IVF pregnancy to our family. I ordered a personalized frame to display our ultrasound picture to announce the baby. Paid for next day delivery. I waited in the next day but EVRI failed to deliver the item. Said it would ‘try again next day’, again I waited in for the parcel, however it took nearly 2 weeks for the item to make it out of EVRIs ware house. Today I contacted My First years to request a refund as we had to fly home to deliver the news without the item and so it’s now unless to me. The customer services has been of no help, offering 50% store credit, and finally 100% store credit. I however will not be shopping with this company again so store credit is no Good to me. Steer clear of this brand and company. Firstly they use EVRI and secondly they care nothing for their customers experiences. I am so disappointed and upset that an announcement that was 4 years in the making was ruined by this company and this is how they treat me.
Clare Stallard
Feb 19,2025We had previously received a gift for our first born which we were so impressed with we decided to order a personalised toy box ourselves from My 1st Years. Unfortunately during putting the box together we experienced an issue which meant our toy box was ruined.Whilst this wasn’t a result of the product or company at all, Aleksandra was quick to respond to our customer service enquiry to purchase replacement pieces, and instead replaced our toy box order free of charge sending as an express delivery, this was completed unexpected and Aleksandra went above and beyond to sort this out for us. Such a lovely surprise! The customer service we experienced was exceptional and the personalised products are lovely, making great gifts or special items for your children. We will definitely be ordering from my 1st Years again in the future.
Charlotte
Feb 18,2025Yet to receive the order but the customer service I have received has been amazing!! I thought I hadn't received my order confirmation but it was hiding in my spam.
Jen Newcastle
Feb 18,2025First class service from Joyce Mary via their email enquiry service. I had a couple of enquiries after ordering (one being a stupid mistake on my part) and the quick response and reassurance from Joyce was excellent. Can’t fault the company at all.
Pamela
Feb 18,2025Always wary of ordering online but.... The item I ordered more than exceeded the quality I expected and it is so lovey. Exactly as shown and the softness and quality is wow. Well done to everyone at My 1St Years fantastic service all round Sorry don't have oder numer to hand as all info went with the gift but it was the lovely element with embroidery on the ear
Mark
Feb 17,2025Nice products. But poor customer service. Ordered products for valentine's day. Ordered well in advance of the 14th only for the items to arrive 3 days after valentine's day. Very disappointed.
PJ
Feb 17,2025Aleksandra responded very quickly and politely to my query. So happy as I love shopping here and I’m glad it was just a wording error!
Sophie Maitland
Feb 15,2025I'm really impressed with how seamless the order process and delivery was. I ordered a personalised wooden fire truck for a 1st birthday gift. It arrived with next day delivery and the personalisation was such a special touch. The gift was very well received so thank you for a great experience.
rachel hayward
Feb 14,2025Mixed opinions on this company ordered a Valentine’s Day card and the order didn’t go through. Rang up to find out where it was, the lady said the order didn’t go through properly which isn’t her fault but still annoying. She sorted the issue out for me straight away which was good customer service so no issues there. I then received the item ( a Valentine’s Day card) and it’s TINY.(maybe the size of the card needs to be made clearer on the item description) Not justifiable by the price I payed for it. It’s my first time ordering from this company and I am disappointed :(
Kat
Feb 13,2025What a wonderful company!! I have shopped with My 1st Years since before my daughter was born. They provide the most beautiful personalised products! Beautifully made and not expensive either! Recently I have ordered some gorgeous things for my daughter starting nursery. I made an error on my order & spoke to Mary Joyce in customer services. She responded instantly & rectified the error for me straight away with no further cost! She sent confirmation & a further email as reassurance. She clearly understands the importance of my purchase but was just so lovely and helpful! Im so grateful & you have a customer for life. Fabulous company, beautiful high end products & amazing customer service! 🩷
Lesley
Feb 12,2025First class customer service from Dorota who assisted with a non delivery due to my error ! Quality products beautifully packaged & always received well.
Angeline Seddon-Ellis
Feb 10,2025Absolutely love the personalised soft toys and I buy them for all the babies as soon as they’re born. Dorota at customer services was beyond helpful when I made a mistake on a personalised order. She resolved the issue so quickly and without question. This has reassured me that My First Years are a well run company with wonderful gifts that I will continue to buy for many years.
Sky
Feb 08,2025I received my personalised baby shawl and I couldn’t be happier! The detail is immaculate and quality is amazing, couldn’t recommend enough.
Joann Leslie-Wildig
Feb 08,2025I had an issue with my order due to my fault. I contacted the team on the chat and the customer service I received was outstanding. Ewelina who helped me is an asset to your company . My query resolved and I’m a very happy customer . Thank you
CAT CAREY
Feb 08,2025I contacted the customer service department re some duplicate items I had received for the arrival of my new baby. I spoke to Mary Joyce and couldn’t have hoped for more! She replied quickly and came up with a solution for me even though the items were personalised and I wasn’t confident anything could be done! Very friendly, and professional and I will definite use again and recommend my first years to my friends and family!
Carla
Feb 07,2025Contacted my 1st years after the zip on the bag became faulty. They offered a full replacement straight away. Exceptional customer service 👏 thank you. Will defo he ordering anther bag soon as we have another little one in the way. Thank you Mary Joyce
Veronica
Feb 22,2025My package didn't arrive. The courier has used a photo of a completely different flat as proof of delivery. My First Years are refusing to investigate unless I obtain a Crime Reference Number from the police. They refuse to accept that they, as the seller, are in breach of contract for not arranging for my order to be replaced or to refund me for it. I am so disappointed and in shock that such a popular kids' company would behave in this manner.