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myenergi is an award-winning British designer and manufacturer of renewable energy products that increase the self-consumption of green energy.
Reviews 862
Darron Chapman
Nov 25,2024What a great service the agent I spoke to (Iain Beharrell) was superb. He was extremely patient and very knowledgeable. He guided me through all of the stages effortlessly.
Rod
Nov 22,2024After a period of where my Zappi would not connect to my electric vehicle I contacted Customer Support. Finally, Akrum got back to me and talked me through a detailed reprogramming session where his knowledge and friendly approach was a great help and after a very short time he had me up and running and he also gave me a very informative insight in using the myenergi app. His product knowledge was impressive and his ability to guide a totally non technical person was most greatly appreciated. Throughly recommend him and his Team
Lisa Pulford
Nov 21,2024Hi Myenergi, you claim Gary replied to my request for customer support. Having checked all inboxes and junk mail folders I can verify that I have not received a reply. I also left my phone number in the contact form - I have not received a phone call. In an emergency, beyond mon-fri 9-5, the only option is to raise a ticket for customer support which, as yet, appears non existent. I’m now wondering why a company that struggles with all modern forms of communication would have the first clue about electrical charging networks.
David Mcmullen
Nov 21,2024Tom did a good job especially as he is the only technician on the island and has a lot on his plate with other emergency callouts. Also the myenergy support on phone was very helpful. Only hitch was in arranging installation date which took a while as we were away from home on first allocated date and had a further month delay before next one
Chris F
Nov 20,2024Updated review, as once My energi passed this to their service company the service improved significantly. The person on the phone could not have been more helpful, keeping me updated regularly. The electrician arrived at 6pm on a Friday evening as he had been held up all day (I would have been frustrated and eager to get home) but he diligently completed the job with a smile on his face ensuring the unit was fully working before he left. I wish I hadn't read the reviews! I have had a Zappi charger go wrong and have had to chase customer service regularly as it has now been a week since it failed. I would have expected the promised replacement to have been delivered by now but I am obviously expecting far too much. ( I did chase 2 days ago and was promised it would be looked into by the despatch dept and I would then be updated. Of course I haven't been yet.) Maybe this tech company should replace their horse and cart and carrier pigeons with more up to date tech! I wonder how long it would take to deliver if I were to purchase a new one!
Steve Neal
Nov 20,2024We recently had our Zappi replaced under warrantee and afterwards I noticed that the app was no longer showing input from my PV system. I messaged support and literally within five minutes Tom, from tech support, replied to say that he had remotely fixed the problem, which he had. Excellent!
Guy
Nov 20,2024I had a problem with the MyEnergi App so phoned and got through to a real person fairly quickly who passed it on to the technical team. I was contacted with a solution to my problem within 2 days. Prompt support is important for the Libbi battery in particular because unlike the Zappi which can be controlled locally, the parameters can only be set via the App.
Harlow, Fran
Nov 19,2024My Zappi 2 EV charger was installed but only partially set up. Tom Walker was exceptionally patient and reassuring whilst guiding me through the rest of the set up process - rarely/ if ever, have I met such good on-line customer service.
David
Nov 19,2024Had issues with the app after a year of trouble free use…Sam was the man…we got through to support relatively quickly and a call back to suit us worked out swell, all sorted thanks.
Ian Parker 'Chocolate-Here'
Nov 18,2024Akrum, the engineer was very knowledgeable and helpful
David Maclean
Nov 18,2024If your new to EV and products I would advise to stay well away from this company and its devices. Constant issues charging and even getting devices online or indeed paired. I must say the team at customer support are great but when the devices do work (not often) they then go offline again and you can’t charge. I had the cheapest of cheap home chargers and swapped for a not so smart one. Now reverting back it’s that bad….
Billy Neasham
Nov 18,2024I am still waiting for a call back from 7 Nov. So much for support
M Atknson
Nov 14,2024Needed to replace my Eddi after installing a new Zappi. Deleted the Eddi from ky account but it was still shown in the app which interfered with the setup. Contacted support with details and screenshots and Liam resolved the issue first thing the next morning. Thanks!
Karen Smith
Nov 14,2024Lost connection after a power cut. Sam was patient and knowledgeable, he talked me through the steps and then re-entered all the existing settings afterwards for me. Excellent service.
Derek Creasy
Nov 13,2024They arranged a call for me and solved my issue very quickly. He was very pleasant and helpful. Thanks
Laszlo Gal
Nov 13,2024Straitforward, well ballanced theory/practice content training, friendly, constructive trainer.
Ruth
Nov 12,2024Zappi stopped working following an extended power cut. Contacted myenergi and Sam called me back the next day. When he first called I was busy and Sam called back at an agreed time. He was knowledgeable and talked me through the steps I needed to take. He had obviously read my initial concern report and had taken some actions ahead of the call to make my experience easier and more time efficient. The entire process from start to finish was excellent, faultless actually. Well done myenergi, and thank you Sam
Vectis17
Nov 11,2024Outstanding support. Zappi stopped working and I was helped through diagnositics on the phone with 24 hours of making contact with Myenergi. This led to replacement which occurred without quibble. I them had integration issues with the new Zappi, and once again, Myenergi support (Tom) was with me promptly, giving clear and concise directions to get everything up and running. Well done Myenergi!
Rajan Gupta
Nov 11,2024My Zappi Charger stopped working on the 2/11/2024. SO I called myenergi on the 4/11/2024 to be told that I have to carry out certain tests which I did do. I was then told by a gentleman called Ryan that it needed a new part and an engineer will come and replace the part free of charge. I was then told to send a whole load of pictures which I did do. I was then told that the warranty is only for 1 year. I challenged this because I was told that the warranty was for 3 years. I was then told that a reconditioned Zappi will be sent free of charge and a free of charge replacement electrician. I just called today and no one knows nothing about a replacement charger. It is shameful.
Pioneer Business Park, Faraday Way, DN41 8FF, Stallingborough, Grimsby, GB
https://myenergi.com/
MAT
Nov 26,2024Zappi is great until you have an issue. After using the EV Charging Unit Zappi for over 4 years, it decided to stop working randomly one day stating ‘charge delayed’. Contacted myenergi who were adamant it was a car issue rather than a Zappi issue. Took the car four times to the garage for diagnostics and everything came back fine. The car also charges without any issues using a plug socket so I knew it was not the car. Myenergi asked me to reset both the Hub and Zappi as well as the Firmware. After almost 2months of back and forth, they just stated I’m out of warranty and the only way to fix it is for the unit to be replaced for £349 + shipping + installation fees. Sadly the company couldn’t care less about any repairs, they just want you to get onto a new product and keep the cash coming in. Wasteful company both in terms of resources and finances.