To leave a review you need to be logged in
myenergi is an award-winning British designer and manufacturer of renewable energy products that increase the self-consumption of green energy.
Reviews 862
Mr john webber
Dec 11,2024Tom explained all the questions Ihad and got the Zappi working and pointed me in the right direction for further enquiries.
Ron Deans
Dec 11,2024Quick and accurate response which solved my issue
AS
Dec 11,2024Good hardware (Eddie Zappi and Libbi) backed up with a good web portal and app. Very good tech support behind it all.
David Haydon
Dec 10,2024Liam and James in the customer support team could not have been more helpful. They followed up when needed, returned messages and importantly solved my numerous problems never once making me feel it was user error. Brilliant customer service.
Mr Kennedy
Dec 10,2024Fast reply on phone then email when I had an issue with my Zappi. Turns out the Zappi was fine but a poer issue in my area, however very happy with the respone from Myenergie technical support. Fast and efficient.
Peter
Dec 10,2024Lost (forgot) my PIN. Service answered within 2 days and provided the PIN code. Excellent!
DJ Vish
Dec 10,2024Just had Zappi fitted a few days ago. The myenergi App kept showing, device off. I spent hours or even days trying to link my phone app with the Charger. No luck. Then came to my rescue, Akrum. Really took me through a step to step guide, and boom all sorted. Next process now is to intergrate OIG with myenergi, Fingers crosses it will be as painful:) But it's good to know if there will be any issues then the support at myenergi is there. Thank you.
customer
Dec 10,2024They took full details of my problem and we came to a successful conclusion.
Garry Crabtree
Dec 10,2024Once I was able to speak to someone, rather than by email, then it was easy to resolve the problem. Once I had booked a call it came within two working days and the guy was very knowledgeable, patient and helpful. Excellent service.
Peter Howarth
Dec 10,2024I bought a house and had an electrician fit an Eddi. It was never set up properly and I got lost trying to get it working. I sent an email in the morning to Myenergi support and received a call in the afternoon from Tom. Luckily I had the app on one phone and was able to follow instructions on another. I followed the instructions he gave me and he was able to follow what I was doing at his end. It is now up and running via my phone app and also on the unit itself in the house. The job would have been impossible for me alone without the support Tom gave from his end. Thank you Tom.
Sameer Shastri
Dec 10,2024While the product itself is reasonable, the service I’ve received has been nothing short of frustrating. Communication has been poor throughout the process, with long delays and a complete lack of proactive updates—I’ve had to chase every step of the way. Mike, the project manager, has been particularly unhelpful and unresponsive. He made several mistakes on the DNO form, which delayed the process further, failed to explain key aspects such as the need for upgrading the fuse, and ignored messages for extended periods. This level of service is simply unacceptable for a company dealing with critical electrical installations. Not only that but when I asked repeatedly for the complaints process only to be informed that there was not dedicated process or team for handling complaints. When I was able to discuss my negative experience with someone on the phone, I heard nothing back from them. This really does seem like an amateurish company. Had this gone well I was considering purchasing a battery and additional monitoring from them, however I would absolutely not recommend Myenergi based on this experience.
Dot
Dec 09,2024I had a problem with zappi, was able to get phone assistance immediately, and was rung back by Tom later, and although we weren’t able to sort everything out, I am back and running 😊. So nice to get this personal help, provided with great patience!
JAMES OLLERHEAD
Dec 09,2024Great tech support Some small issues were preventing me from programming remotely the Zappi. This issue was resolved in 10 minutes once tech support (2nd level). The kit is complex at first but seems to be a well thought out system
Mr H Patel
Dec 09,2024Tom was fantastic. Called me on Friday, appreciated I was out so I asked him to call me back on Monday. He called back promptly at the agreed time. He calmly analysed the problem(s), walked me through what I needed to do to rectify (config on Zappi and CT clamp). We then went through the tests to check it was working as expected. Thanks again Tom, Hitesh.
Organic Dad
Dec 09,2024I wanted to buy an extended warranty for my Zappi towards the end of the standard warranty period. This was not as straighforward as I would have liked. However, was resolved promptly by MyEnergi to my satisfaction - thank you to those on the team who were involved in the outcome. I hope that the team can persuade the powers that be to look at tweaking the overall extended warranty process and just make it a little more customer focussed.
Derek
Dec 07,2024Efficient, timely response which answered my query in a clear, concise manner. Excellent service from Iain and team.
Simon Calvert
Dec 06,2024After a power cut I was having issues with my Eddie. After phoning customer support, the issue was resolved promptly by Iain. Great customer service. Really impressed.
R J Knight
Dec 06,2024I rang Myenergi, as I had a set up problem, with my Eddi diverter, due to a power outage. They emailed me full instructions for a reset, which I did, but as I still had a minor issue, I rang them again. They were so helpful on the phone and talked me through, step by step, what I needed to do. Result - my Eddi is working fine and one very, very happy customer. Thank you.
B Thompson
Dec 06,2024Waited only 5 mins to speak to support engineer who managed to guide me through change of Wifi as iphone app was a little confusing for an 80 year old codger. Very knowledgeable and patient. Many Thanks.
Pioneer Business Park, Faraday Way, DN41 8FF, Stallingborough, Grimsby, GB
https://myenergi.com/
shelly
Dec 11,2024Every time I have had an issue after a power cut, there is always someone able to help. Kat was particularly helpful today. Thanks so much.