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myenergi is an award-winning British designer and manufacturer of renewable energy products that increase the self-consumption of green energy.
Reviews 862
David
Dec 18,2024I needed help getting the app working after I mistakenly deleted my Location. I messaged the support team and after some emails back and forth with Tom, he got it working again for me. I got the impression that he really did want to help and get me sorted out- without making me feel like a numb skull. Thanks again Tom.
Andy Hodge
Dec 18,2024Great service. Never have to wait long to speak to somebody and issues are always resolved quickly.
Andrew
Dec 18,2024Helpful, easy to contact and communicate with, and problem sorted!
STROUD SLAD FARM
Dec 18,2024excellent product knowledge backed up by a configuration system and button press controls that are logical - thank you - up and running in less than 15 minutes
Ian Vowles
Dec 18,2024Steve called at the agreed time and resolved the issue over the phone. Excellent service, thank you.
Suzi Smith
Dec 17,2024Excellent customer service.
David Hewett
Dec 17,2024Changing from petrol to an electric vehicle is a steep learning curve for me. After a friend's recommendation I had a Zappi charger installed. There have been a couple of minor issues (most self inflicted!) but when I have needed to contact Myenergi. I have found them to be prompt and efficient in their response and have resolved issues efficently. From my experience I am happy to recommend Myenergi.
Nick Asher
Dec 17,2024I had occasion to ask for technical help with my Eddi diverter. The help was provided promptly and solved the issue. Just what is wanted!
Anthony h electrical
Dec 16,2024Great service and product is liked by customers. Keep up!
Mr Brownhill
Dec 16,2024We had a charger with our Zappi EV wall charging unit which Myenergi resolved under warranty. This was dealt with promptly, efficiently and in a very friendly manner by the claims handler (Sarah) and the field engineer (Stuart). No complaints
Ian Miller
Dec 16,2024We had a Zappi installed to replace a different make of charger that simply failed to work at all, ever. The Zappi is working fine. The app provides good control to ensure that we only use cheap rate or excess local supply from our solar panels to charge the EV. Now it is very simple to use. If we want the car charged overnight, we simply have to leave it plugged in and it will be charged during our cheap-rate period.
Howard Dixon
Dec 13,2024Great fix by technical support Steve. I'm happy overall, but think I wasted a lot of time time trying to fix a WiFi connection that never was. The fault was "offline" caused by a power outage in my village. Steve spotted immediately and had me to complete a full reset, that got it sorted perfectly and reconnected to zappi servers, Well done Steve. The back and forth wifi connection information for this particular offline issue maybe needs easier identification earlier. Hopefully it will, Overall though myenergi were exceptionally good, and uk based too. Thank you myenergi!
nicola knaggs
Dec 13,2024Poor service from start to finish, no guidance or instructions on use, incomplete installation with several follow ups required but still non functioning charger after 2 weeks and company uninterested in resolving.
Graham Banks
Dec 13,2024Very good support. I was supported by Steve. He was really helpful
customer
Dec 13,2024Tom and the rest of the tech team were extremely helpful, assisted me to go through each step to get our new Zappi connected and linked to Octopus energy and charge our EVs automatically at the scheduled 7p/kwh rate. Save us a fortune. Thank you so very much. Highly recommend Myenergi Zappi charger!
Mr A Mitchelmore
Dec 12,2024I sent an email of my problem at 0830 and problem was resolved at 1500. Tom from Myenergie phoned me and guided me through a few complex screens I didn't know existed on Zappi and Eddi to fix the problem. Well done Tom
Frasm France
Dec 12,2024Getting through to a real person took only seconds, and Tom Walker in Technical Support very patiently took me - a non-techie - through a procedure following my change of broadband supplier. Thanks for a really stress-free experience.
Hugh Brown
Dec 11,2024Very helpful and prompt service when my Zappi stopped working because of continual blown fuse. All done on line and hopefully problem solved at least for now!
Angela Harrop
Dec 11,2024I had problems with continuous charging as it would stop and wouldn’t restart. The team at Myenergi worked tirelessly to solve the problem. They could not have done more. Great service.
Pioneer Business Park, Faraday Way, DN41 8FF, Stallingborough, Grimsby, GB
https://myenergi.com/
Michael Peer
Dec 18,2024Always impressed by the support team at Myenergi, sometimes you can only really judge a company by how they deal with their customer aftercare needs. Akrum was a credit to the support team today, my system is back up and running better than ever, More than happy to recommend Myenergi.