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myenergi is an award-winning British designer and manufacturer of renewable energy products that increase the self-consumption of green energy.
Reviews 862
Joachim Funcke
Feb 06,2025Hier wird vom Anwender ein bisschen viel erwartet. Ich möchte eigentlich im zarten Alter von 63 Jahren nicht noch mal studieren, um mich durch diese Menüstruktur zu klicken und den Zappi wieder zum Laden zu bringen. Von heute auf morgen geht gar nichts mehr, der Elektriker ist abgetaucht - unfassbar.
Andrew DA Manasseh
Feb 06,2025I had a connection issue with my devices. I phoned myenergi tech support and spoke to Tom who was friendly, polite, patient and extremely knowledgeable. Tom swiftly helped me to resolve the issue. Thank you.
mr winston j c churchill
Feb 06,2025My contact at Zappi helpline (Tom) was patient (I am a newbie to Zappi) honest (about variables which might be causing problems) and helpful (he set up some of my charging times remotely). He also followed up when it didn't work out OK first time and eventually we got there so that it charged at the times I wanted. Having read user comments I can see that Zappi users are a persistent and courageous lot, going into complex set-ups far beyond my elementary demand for timed charging. If they all get the standard of support I did from Tom then they should get there in the end.
Tony Smith
Feb 06,2025I was experiencing issues with my two zappis, I strongly suggest the installer hadn't set then up correctly after a recent repair. The service team(Akrum) at Myenergy were extremely helpful via email and managed to help me get both Zappis up and running.
Damon Crawshaw
Feb 05,2025great support from the support line by email and phone, helped me sort out a firmware update issue. Very happy with the support team
Mark Sullivan
Feb 05,2025Had a couple of WiFi and setting issues and the team talked me through them and the unit is working fine.
Joe Sobkowiak
Feb 05,2025As installers of myenergi products for several years we wanted to keep up with the latest guidance and products. Shaun the trainer was very friendly and explained all clearly. Will certainly continue to use the training provided by myenergi.
Andrew
Feb 04,2025Had a brief problem with my Zappi charger - phoned up, got through to Tom very quickly, and he ironed the whole thing out for me in no time, then sent over a few extra articles to help me get the best out of my charger in future. Highly recommended!
Stephen Lee
Feb 04,2025We inherited the Zappi after purchasing our house. It all seemed very complicated to get it working with our wifi and new account, but Suellen from their 1st line support desk patiently talked me through it. Very impressed.
Vijay Devaraajhan
Feb 03,2025Clear steps provided by Kat to reconnect my Zappi to Octopus Energy plan. Quick response.
Andy Crocker
Feb 03,2025I have a zappi ev charger. Sadly the software and support available from myenergi is a total disaster. Before you consider go for one of their ev chargers please read about the issues many people are having with scheduling charging. And if you have 2 EVs forget it. Very disappointed
Chris
Feb 01,2025I purchased myenergi products when the business was new and up and coming. Taking a chance on the first version of Zappi and then the hub and Eddi was concerning for warranty due to new start up. Recently updated one of my products which was my mistake due to age of product and not compatible with the product I had rendered one of my products not communicating to the others. I contacted myenergi support to try and assist with back dating my product. To my amazement not only was there quick support, I was given a refurbished replacement Eddi unit free of charge. My old unit was out of warranty by 3 years. Best service and support I have ever experienced from any business. Well done to all at myenergi.
Jackie Knights
Feb 01,2025Spoke to a human being! And an exceedingly helpful one at that. Kieran sorted everything out for us without any bother and went on to volunteer ways to improve how our zappi was set up. Absolutely excellent customer care
TH
Feb 01,2025I had a Zappi charger installed at the same time as a solar system. I didn't use the charger for some time after installing and when I looked at using it, I had a few issues connecting the charger to my network and setting up the app. Tech support were very responsive and helpful.
Catherine
Jan 30,2025We recently started to have some problems with getting our electric car to charge only using excess energy from our solar panels. I made a phone call to the myenergi team with, I must admit, some trepidation. Our experience with contacting other companies for technical support in the past has been very mixed, to say the least. But I need not have worried. I found the team at myenergi extremely helpful and easy to deal with. They very quickly diagnosed a problem with the harvi part of the system, which works out where power is coming from and how much can be used to charge the car, without drawing from the grid. Having raised the issue on a Monday, by Thursday lunchtime we had received and been talked through how to install a new harvi, under warranty, and the car charger was back to working correctly. I found Sam, who was the technical advisor who talked us through the diagnosis and new install, brilliant - patient, clear, using non-technical language which made it very easy to follow his over the phone instructions. All members of the team that we dealt with were empathetic, understanding and quick to sort through the issue. On the day the replacement harvi arrived, we had bright sunshine and I asked Viktoriia, our service coordinator, if it might be possible to get a call back that day to talk me through the install, so that we could make use of the excess solar power we were generating. I was delighted to get a call from Sam to get the install done very quickly and the car back to charging from excess energy from the panels. I could not have hoped for prompter, better customer service, with an excellent turn around time and communication to keep me informed of what was going on. Thank you to the myenergi team!
Peter CROFT
Jan 30,2025Real world experience and advice. Looks at how to setup and install the device but more importantly how it interacts with the other devices and how to get them to communicate.
Nofil Mulla
Jan 30,2025My experience with myenergi has been exceptionally good. My Zappi charger for my Tesla was installed almost 5 yrs ago and every time I need help with troubleshooting there was help available. Their call centre in Lincolnshire has the most polite, professional and caring members of staff willing to help. They even replaced my charger for free after warranty as my complaint was retrospective within the warranty period. Their owner had given me her personal contact and was very forthcoming with offering help.
preet0194537
Jan 30,2025BE CAREFUL BEFORE BUYING.I have Zappi Vehicle Charger, the socket which goes into the vehicle has cracked whilst removing from the car, not dropped on the floor. My energi are now trying to make me pay for a replacement cable and not honour the warranty. This company makes any excuse NOTto honour a defective device.
John
Jan 29,2025Very kind and very helpful helpdesk. Quick responses via email.
Pioneer Business Park, Faraday Way, DN41 8FF, Stallingborough, Grimsby, GB
https://myenergi.com/
Alan
Feb 07,2025From initial discussions regarding our requirements through installation and commissioning the company technical engineers were professional and communicative. Our requirements were for a battery, as we already have solar pv and a ev fast charger. All systems are working perfectly and have definitely been a good investment.