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myenergi is an award-winning British designer and manufacturer of renewable energy products that increase the self-consumption of green energy.
Reviews 862
Martin
Jun 21,2024My zappi failed under warranty. One short phone call to tech support, a replacement was dispatched and a warranty service company engaged. No quibbles or discussion whatsoever from myenergi.
Darryl.uk
Jun 19,2024Absolutely terrible customer support on a issue. 10 days from initial response and now no response for 2 weeks. Sticking your head in the sand is not going too make it go away. I understand my installer is also getting the same run around. Luckily I am still in warranty so this matter is only going too end up in one place if they carry on in this manner AVOID THIS CHARGER if you want support around any issues. AND a magnolia response below which does not actually address the issue.
Tom
Jun 17,2024When our charger broke I contacted myenergy for a replacement parts. Thereafter myenergy failed to reply to emails, wouldn't transfer my call to an agent, and failed to return every single call. They told me replacement parts had been dispatched when they hadn't. Just speaking to me and telling me the situation truthfully would have helped!
Mike Buckley
Jun 14,2024Outstanding problem solving by Tom, Myenergi technical service. That there should not have been a problem is another discussion, but that responsibility lies elsewhere. Be aware that if you have a Gen 1 Eddie with hub, and are installing a Zappi, it’s not plug and play!
steven clarke
Jun 13,2024After 2.5 years our zappi stopped working, but still within 3 year warranty. We have been in contact with myenergi and they have been responsive and offered to replace it following a lengthy process of sending photographs showing installation and rcd types. Unfortunately the process has taken almost 2 weeks and we are still without a replacement and not sure when we will receive one. We have to chase my energi as they are not proactive in resolving the issue, it is very frustrating.
Mrs Gillian Lane
Jun 11,2024Tom from Myenergi was knowledgeable and calm throughout. He resolved my problems following fibre installation with a new router. It wasn’t straightforward as several menus to navigate through. Thanks for your help, much appreciated.
customer
Jun 11,2024This is the first time I've had to contact support at MyEnergy. I found Tom very helpful. With his help, first we ensured my Zappi was on the latest firmware, then Tom found the problem and it was simply a setting that needed changing.
Rupert Colwill
Jun 10,2024We are now on our 4th charger and awaiting installation. Our unit stopped working on 8th March. Myenergi agreed to replace it a few days later but we are now on our 4th attempt. 1st attempt the screen was broken on the new unit. 2nd attempt, the new unit had the exact same fault as the first within 2 days. 3rd attempt, they forgot to send a new unit and just the engineer turned up. We are now 3 months later with no working charger.
Martin Cook
Jun 10,2024It pains me to write this review as this used to be a good company. We have a Zappi v2 which has developed various errors. The errors have gone from failed charges to now complaining about voltage issues. There are no voltage errors! This is all down to their software and firmware! We have waited over 9 days for our support ticket to be replied to. Still no reply. The charger has now stopped working on a schedule all together and we are having to charge at the expensive rate when we can manually set it.
Iain Duckworth
Jun 07,2024We had a Zappi installed by Peter. His manner and can do attitude was second to none! A very polite and hard working man. He listened to our needs and delivered them 100%. The work was incredibly neat and he tidied up well after. Definitely worth the 5 Star Rating!!
Sonya Smith
Jun 06,2024Raise a ticket as our Eddi failed, 2 weeks later get a reply look at forum! Luckily we used Heron Electrical for the installation and they attended and replaced the faulty Eddi. Lesson for all do not rely on Myenergi for anything and use a reputable installer.
Kathryn Smith
Jun 06,20246/6 Still waiting for them to reply to our Contact emails, it’s now 2 weeks since we contacted them after our battery suddenly discharged itself back to the grid after developing some sort of fault in the night. *** Update 6/6 now in contact, thank you.
conor brannigan
Jun 06,2024I’ve recently been speaking to Lily from my energi. She has been great help and is an asset to the company. Every problem I’ve come to her with has been quickly resolved and has put both me and the customer at ease. A lot of companies out there might have a good product but they don’t have good customer service, my energi has both with staff like Lily
Sarah
Jun 05,2024Neither of us are confident with technology so to have Tom clearly and competently talk us through the necessary steps to solve our problem. Sarah and Clive Warnes
peter kucharskyj
Jun 05,2024I’m on a second eddi installed by an engineer but this isn’t working It’s not catching any surplus solar because a technician has adjusted the parameters because it was heating at random times and obviously using the battery This” new” unit is worse than the original faulty eddi I guess it’s a reconditioned unit with the previous faults still unresolved So I feel this is a expensive faulty device and the company is more interested in growing the business and not ensuring the product range works I would like a full refund and these two faulty eddi collected and gone
Sanju
Jun 04,2024No Response to the support request except for an auto email with a ticket number (343023), which is of no use to me. I initially send an email with all details, serial numbers etc, waited for more than a week for a response (followed up couple of times too). Since that was not working, went to the website to create another support request as I thought I should be raising formally in the website rather than email. Again, got an auto response email with a ticket no (347451), but no response/ connect or resolution after that. My Hub has stopped connecting to the Server (light is fully OFF) and tried everything to get it connected again. This happened after a firmware update and I wonder if that's related. Did a reset of the Hub, reset of the modem, used a new ethernet cable etc. Nothing works and I am not able to schedule charge my EV due to this. Explained all of this in the email and support request. If the unit is faulty, need a replacement ASAP. However issue is that there is absolutely no response from the Support Team on this or a courtesy email that they are looking at it.
Sav Bassi
May 31,2024Update: 04/06/2024. After reading the response to my review, I am disappointed that the response was skewed and highlighted that the call after hours but not the call during hours and how misleading it was. However, Will has reached out and was able to help. I seem to be encountering some issues with myenergi. I recently had a zappi charger installed, which initially worked fine but then stopped functioning, displaying error code #2417. When I contacted support, they suggested that the problem might be related to the installation, the fact that the product wasn't purchased new, or even water damage – all of these are not true as the product is new, it was installed by professional with awesome reviews and I expected the product to be waterproof, given its premium status and the positive reviews on Trustpilot. This experience has made me reconsider purchasing battery storage from them. I reached out to the installer, MMC Electrical Services, and they assured me that the product is new. However, they mentioned that as long as there is current going in, they are unable to assist further. Despite the installers willingness to help, I understand that my repeated inquiries might be burdensome. After leaving a message and raising a support ticket (346323), I am now waiting for a response. It's a bit confusing that the support team didn't provide a support number initially. I will attempt to contact them again when they are available. Considering my expectations for a premium brand, I had hoped for a better experience. This situation has prompted me to reconsider my decision about purchasing storage battery storage from them. To me it does feels like that they may be trying to wriggle out of resolving the issue, which I didn't expect. Update: 31/05/2024: I contacted them again this morning and outlined the issue. The representative mentioned that she would escalate my concern to the technical support team, and assured me that someone would follow up with me. However, the timeframe for their response was unspecified, which has left me feeling uncertain. This ongoing situation is not meeting my expectations for support from a premium brand, and it's starting to become quite frustrating.
Henry Harcourt
May 24,2024Unfortunatly I've had the opposite experience to the other reviews. I've had two faulty units which took them weeks to replace and has left the app muddled about what unit I have (there's three registered) which I think is interferring with the scheduled charging. It took 17 days for a response from the online service- which didn't fix the problem then no answer on the phone help number so I gave up after 30 minutes.
Mr Jonathan Raw
May 23,2024My Zappi went off line. My call to technical help line on 0333 300 1303, was answered by Suellen who was very helful and efficient. She told me to go to my Zappi in the driveway. Due to poor mobile signal the call dropped out. She rang back immediately and talked me through fixing the connection to the internet. She gave me simple instructions and solved the problem in moments. Good job well done !!
Pioneer Business Park, Faraday Way, DN41 8FF, Stallingborough, Grimsby, GB
https://myenergi.com/
Lynne Ryan
Jun 24,2024Excellent service from Lily - very, patient, polite and understanding of our technical ability. Problem which we had been trying to address for four days - sorted within 20minute call with Lily.