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myenergi is an award-winning British designer and manufacturer of renewable energy products that increase the self-consumption of green energy.
Reviews 862
Guest
May 20,2024Once again brilliant support from Myenergi technical had to wait a couple of weeks to get things fixed but that was down to me not being able to work from home 20 minutes on the phone with Russall and everything is up and working perfectly It’s great to speak with a company that’s based in the UK. Everything just seems to get sorted.
James
May 20,2024Highly Recommend! I had a fantastic experience with the myenergi sales team when ordering my Zappi charger. They were incredibly helpful throughout the entire process, making everything smooth and easy. A special shout-out to Lauren Smith for being so professional and attentive. She kept me updated on the progress of my order and installation, and was always available to answer any questions I had. Her clear communication made the whole experience stress-free. Thanks to the myenergi team!
Clive Story
May 19,2024Excellent personal service.. My problem was completely resolved after 1:1dicussion and reconfiguration of the Zappi settings. The technician who helped was courteous and genuinely committed to addressing my agenda. I am extremely grateful. Top class support. Thank you very much
Voyager
May 18,2024Brand new Zappi disconnected from strong WiFi signal and won't reconnect. Case ID 326552 created with myenergi on 1st May. Instant automated response, and then nothing and a support phoneline that is never answered. Russell, if you are reading, please do as your presumably auto generated (two weeks later almost to the minute) update said four days ago: "We apologise for any delay in our response. Should you still require assistance, please don't hesitate to respond to this message, and we'll promptly assign an agent to assist you." I replied by return. Still no sign of an agent, just all the signs of an under-resourced or inefficient support team. --------------- Updated just over a day later to say that 25 minutes ago I received a call from Russell and within no time flat the issue was resolved through crystal clear instructions. It is just a shame that something that armed with the right knowledge is so simple could not be resolved by return. Easy wins like this should be taken, not allowed to build up in to unneccessary case backlog that then takes effort to manage, leading to more backlog and irritated customers like I was. I hope that myenergi leadership reads this review and takes action to resource the team according to incoming case volume rather than margin or other factors as appears to be so today. Anyway, 20 days later, thank you Russell. Updated after myenergi posted that they are thrilled I had a great user experience. I did not.
Clive Marshall
May 16,2024The company’s reaction to my query was quick and efficient
Andy
May 16,2024Terrible products! even worse customer services!! Wait weeks for emails to be responded to, can’t get through to right people on the phone. Have spent nearly £10k on products which do not work! Complained from day one and we are 3 months down the line and still no solution has Libbi batteries replaced after weeks of waiting. Waste of time not the problem, the myenergi engineers are not there to diagnosis issues they literally just plug and play and expect it to work and have no idea otherwise. Still waiting for a system that actually works thousands spent for nothing. More expensive than other competitors but terrible service and product. I have waited weeks at a time for Darren to respond to me when I raise the repeated issue for him to reply a day after I have to get the installer to email and complain also. The whole company is embarrassing wish I hadn’t bothered! I am an electrician and I’m telling all customers and other electricians to stay well away from myenergi products from now on, will not recommend to anyone, and will recommend competitors.
mark
May 16,2024DO NOT USE THIS COMPANY Yet again appalling service. I have had the system for several years now . At first after working briefly I had a period of months when it wasn’t working . My installer could not get it to work . Another installer was sent and he again couldn’t get it to work . After over a year of problems when it was not working more often than working and after raising complaints and then posting on this site another engineer was sent. Eventually he got it working and it has been continuing to do so for a period of a few months with occasional outages. ….Until the last month when yet again it hasn’t worked . Several phone calls to the support team later and it is still not working. After my last call to the customer service team I was asked to try something else by Steve and then email with the outcome. What I was asked to try didn’t work so I emailed Steve as he had promised to reply to me if this had failed - 2 weeks later still no response from Steve. I rang again this morning as I was able to be in the house to assist with anything for the next few hours . A surly support agent basically said they can do nothing now and they would ring back later today or tomorrow when I would no longer be in the house . Despite waiting a month to sort out the issue / failed call backs etc apparently I’m not a priority and I will just have to wait for the promised call back , knowing that when it happens I won’t be in and so the problem won’t be resolved. I can only assume the companies technical support team are so busy as the system is not fit for purpose. Please avoid this company and use another if you don’t want a faulty system that continually breaks !
Gagan Singh Virk
May 16,2024I highly recommend speaking with Lauren Smith from the sales team for when you are looking to purchase items from MyEnergi! Many of us have had bad experiences with customer service, it leaves a bad taste and reminds you to not consider going with a company for their services. I, however have had the opposite of that experience. I spoke with a member of the DC2 Sales Team named Lauren Smith. She was incredibly knowledgeable with the products and services that MyEnergi had to offer. She was able to give honest advice and her opinion on what I would need. I was surprised on how prompt she was getting back to me via email on the questions I asked. Lauren also took the time to answer all questions I had over the phone, again, very knowledgable and she had a great way of explaining things to a person who knew little about EV technology and solar energy options. Lauren was confident and sincere with her knowledge and advice. I am sure what ever field she works in, she is going to excel. A true gem! You should clone Lauren Smith for all company's in the UK! Ok, I'm getting carried away now but really, a 10/10 experience and I highly recommend speaking with her for sales options. From a happy customer, Gagan Singh
Peter Wilding
May 15,2024We have had myenergi products for almost three years and we are delighted with their reliability and stability. The App is fantastic and saves us a fortune during these times of high electricity costs / only do the washing when the sun shines!! Recently I mixed up the Hub and Harvi ( accidentally) and the help from Russell and the team at technical support was prompt, excellent and sympathetic to a 🦕 like me!! Huge thanks - going for a hot shower ( free of course!) Peter Wilding
Ahmet Meric
May 13,2024I have bought the EV charger online. And booked an installation date. I have uploaded all required photos. Weeks later, I have sent an email about the installation date. They have told me to proved the distance by meter. I have provided the required sizes immediately. And they have told me, there needs to be paid more £300. I got another quote from Another provider. It was much cheaper. And asked them to refund and cancel my order. Since then there is no response. Calling call center is a nightmare, you need to wait more than 30 mins (still I am waiting there is no response) to get an answer.
Dave
May 13,2024Russell was very quick and responsive to my enquiry, he maintained an active engagement and we were able to resolve the issue quickly.
Søren Bo Christensen
May 08,2024What a great customer support. I had a problem with my Zappi (under warranty) and this was handled very fast and professional by the support team. After different troubleshooting suggestions and vary fast response from MyEnergi, the unit has now been replaced and all is in working order. This shows, that buying a premium product, you also get premium support. Thank you.
Mohamed Dahoui
May 03,2024I installed a myenergi Zappi 2 almost three years ago and it served me well. Recently the charger stopped working (just few days before the warranty expires) but Myenergi support was great (thanks Kate). I was sent a new cable and a technician was hired by Myenergi to do the repair. The charger is working fine again. IN addition to Zappi I have harvi to monitor few other devices. The Eco system is great. I would happily recommend Myenergi
Steven Thomas
May 01,2024Excellent support services when required. Outstanding company.
Jason Rowe
Apr 26,2024Absolutely terrible customer service. Requested quote through their website (NZ) provided all details requested but no contact. I followed up through their website, was passed on to an installer in a different country. Was told they would follow up, and weeks later, nothing. If you are in New Zealand stay clear.
Ian Haggart
Apr 26,2024Excellent technical support, talking a new user through the myeddi menus to reconnect our zappi and eddi to the internet.
D Bolton
Apr 26,2024I’m most grateful to Myenergi support staff (Russell) for helping sort out my system problems. We managed to switch the Master from the Eddi to Zappi - and activated the vhub on the Zappi (meaning my hub was no longer needed - but I’ve kept it in so I can access historic data). All this required all the associated connections to be redone. I also relocated the aerial from the Eddi to line-of-sight with the Zappi. One problem that emerged since was the need to reconfigure the CT connections - but that emerged after we had completed the big reset described above. Wonderful calm support and patience as I ran around the house from one device to another! Thanks.
pete Kane
Apr 25,2024Ashleigh and Russell were very helpful and prompt in sorting out a problem with my Zappi unit. They identified a problem with the tethered cable and quickly arranged for a replacement and a crew to carry out the installation.
Paul Burns
Apr 24,2024Thanks to the Customer Service Team who helped me sort out my issues. The initial issue was condensation inside the display. When a service did not resolve this, Myenergi replaced with an upgraded unit at no cost to me. I judge customer service by how something not working as it should is dealt with. Top marks to the team at Myenergi. The other issue was caused by overvoltage from my substation tripping the charger. This wasn't the fault of Myenergi, but they told me how to get UK Power Networks to resolve the issue.
Pioneer Business Park, Faraday Way, DN41 8FF, Stallingborough, Grimsby, GB
https://myenergi.com/
Joseph H.
May 21,2024This company is great! Like every new 'gadget' I had issues and the installing company (NOT myenergi!) let me down badly on so many occasions but from the moment I first contacted myenergi they have been superb (beyond excellent!). Today I had an issue with my App and I got through to Suellen! What a star! She was friendly, patient (that's so important to me who at 75 am used to being treated like a luddite when it come to technology!) and she was also efficient and knowledgeable! She had my problem sorted in minutes and I am happy again. I have been recommending this company and today is yet another reason for me to keep doing so! With staff like Suellen and Russell this company can only succeed!