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myenergi is an award-winning British designer and manufacturer of renewable energy products that increase the self-consumption of green energy.
Reviews 862
Hani Namih
Mar 26,2024Peter, the engineer arrived exactly on time. He was very professional, polite and capable. Job was a bit awkward, but he persevered to sort it so does not need to come back. Very pleased with total service experience. Can highly recommend myenergi from my own personal experience. Thank you.
Andrew Potter
Mar 25,2024We had a powercut which rendered our Zappi out of action. I called them first thing on Monday morning and during the call they basically held my hand through the entire process of getting it up and running again. When I told them that I had to go into a Teams meeting for work they said they'd phone me back at a time of my choice. They called me back right on time and within another 10 minutes the Zappi was back up and running. They even told me other features of the Zappi I wasn't aware of. Hats off to themyenergi team. If I'd known the service was this good I'd have called them earlier when I first got it installed to get some advice!
Geoff B
Mar 22,2024The tank device works, but the app and customer 'service'(!?) - and I use the word 'service' in the most generous of contexts - and so-called technical support are shocking. I reported a quite critical app error - trying to invite my wife to able to see the system and mange the control - and was met with utter indifference and rudeness on a level that I've not heard in a long time. You would think that a company that has bugs in its app - I've since read of others having the same problem - would at least be interested to know about it to get it debugged and fixed. The so-called customer 'service' person just said that the add additional user process is on their website, to which I stated that I was following the app process which clearly wasn't working regardless of what the online manual says. Trying to explain that the error code gives no inclination of what is wrong and suggested a simpler user experience of providing a pop up error message was treated with complete rudeness. She also accused me of shouting at her... really?? is that the best thing you can do to try and get out of the call? it was both pathetic and a lie - and then she dropped the call in a stroppy hissy fit. So, if you do get one of these, don't rely on the app, which has an error in it - see pictures - a scripting error that returns no error code, or remediation suggestion, just a JASN parsing error, which I am sure their developers would probably want to fix. As to their call centre staff, nothing but rudeness, talking over you when trying to explain the issue (that's to help them stop getting repeated complaints), combative "know all" attitude, and no inclination whatsoever to listen to what should be considered useful customer feedback on their experiences of a faulty app.
Steph
Mar 21,2024Asked for assistance with Zappi not charging my car. It took over a week for someone to reply and they didn't even help, all they did was ask if I still need assistance. Then I said I did and it took another 10 days for someone to make contact again and all they asked was if I can check the firmware is up to date. No number to call, no contact, absolutely terrible service. I have now changed to another provider! Total waste of time and money with this lot.
customer
Mar 21,2024I was having a problem with the mode settings on my Zappi charger. Akrum sent an email listing possible solutions, depending on the source problem, which was clear and comprehensive and solved the problem. Very plaesed.
Laura
Mar 20,2024charger has been faulty and waiting on an engineer for 3 weeks after he turned up with no parts and no idea ! very very poor service and very very poor customer service no one gets back to you , , shambles
knowledgeseeker
Mar 20,2024I had a long-running issue with the installation of my charger, Russell in myenergi stayed on the problem the whole time until it was sorted. He never lost patience and made sure the problem was eventually solved. Highly recommend.
Karan Lloyd
Mar 20,2024Great phone call with Lily. Technically brilliant and sorted my problem.
Mike Walker
Mar 19,2024Just had a wonderful call with MyEnergi, the problem was my Eddi, Harvi and Zappi was not communicating. The engineers who installed them didnt set it up correctly. Within minutes of this call happening, all settings were in by the MyEnergi person talking me through it. Great customer service, lets hope I dont need you again or if I do, the call is as equally satisfying!!
Corrine Barry
Mar 13,2024Outstanding customer service The team at MyEnergi are all extremely competent and professional, however one member of their team really stood out for me. I want to express my gratitude for the outstanding customer service I received from Lauren. Her professionalism and dedication went above and beyond all of my expectations. Her prompt and effective communication coupled with a genuine willingness to assist me made my whole experience truly exceptional. I hope you all get a “Lauren” when dealing with your enquiry. Thank you to MyEnergi for having such a remarkable team and team member.
bob-con
Mar 13,2024Problem with cable/charging unit solved by the support team going the extra mile to ensure that I was able to remain mobile. Can't ask for more.
Chee Thak Koo
Mar 13,2024James from D2C sales exec is amazing in guiding and assisting me in my questions. His great service motivated me to write positive review which I don't normally do unless it is excellent ! I so look forward to use my zappi Thank you My Zappi. Thanks James (D2C sales exec)
Andy Fitzpatrick
Mar 12,2024I had a myenergi zappi and eddi installed last summer. Works brilliantly, really user friendly and does exactly as is says on the tin. Had reason to call customer services today for technical advice, answered within 1 minute, was able to log into my device remotely and within another minute the problem was sorted (unbeknown to me I had adjusted a setting within the app). Reassuring to know that expert support is a phone call away, cannot rate this company highly enough.
Ian Blelloch
Mar 11,2024I would not have been able to make the App work without the help of the helpdesk team. Very patient and helpful. Many thanks.
Dr J. Milburn
Mar 10,2024We had our Zappi installed at the beginning of November, but it wouldn't work until the beginning of March, after several visits from the Myenergi installer. Now that it's working, having hardwired the Zappi and abandoned the Harvi, it is an excellent product. It works with solar, I can set the timer to take electricity at the EV rate. And the installer did a good job hardwiring the Zappi. But getting to this point was a nightmare. Customer service have helped...mostly....but blamed my car for charging problems. The Harvi product is not fit for purpose for modern insulated buildings. The signal will not penetrate foil insulation so the Zappi won't work. Myenergi should have been on top of this from the start because the problem could have been identified and resolved at first installation and avoided tens of frustrated phone calls from me to Myenergi. Having said that, now that it's working, it's a fantastic product. Please sort out the installation problem solving process.
customer
Mar 09,2024I’ve got an ongoing installation problem with my Zappi since 23rd Feb, not yet managing to effectively Solar charge without draining my battery and pull from grid too. Hoping the various software tweaks will soon fix, but don’t believe the comments you’ll see about the great tech support line. They are very helpful when you get through but getting through is extremely prolonged and problematic. Also expect several unhelpful meaningless/confusing auto generated emails. Their comms & access must be improved quick and tbh the product does look to have great potential and deserves better! Ongoing unhelpful comms x2 today so I have little option but to reduce to 1 star. If you want good Solar EV charging Zappi may be sold to you as best but I would counsel taking this with lorry loads of salt - I’m into week 6 or 7 now and still not working as promised. EXTREMELY DISAPPOINTING
Bernd Witucki
Mar 08,2024Ein Dank an den Support, im speziellen an Herrn Philipp, ich hatte ein Problem mit der Einstellung meiner Zappi und der Harvibox. Hr. Philipp führte mich souverän durch das Menü. Jetzt funktionieren beide Geräte wieder einwandfrei.
Tony Field
Mar 08,2024I had a problem with the zappi in that it was coming up with a error and so would not charge my car. Diagnosed as the charging car at fault on the first call. Replacement cable arrived within 48 hours. The engineer two days later to fit it. All sorted and correct diagnostic
Stuart
Mar 07,2024My original Zappi required replacement after perhaps not being installed properly by the original installers. Myenergi were quick to completely replace the charger with the engineer spending four hours ensuring that all was well. A good job efficiently executed.
Pioneer Business Park, Faraday Way, DN41 8FF, Stallingborough, Grimsby, GB
https://myenergi.com/
Francis Parry
Mar 28,2024My phone call was answered soonish by Mike, he was polite and talked me through how to get my Zappi and Eddi up and running. Great British company who take care of their customers.