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myenergi is an award-winning British designer and manufacturer of renewable energy products that increase the self-consumption of green energy.
Reviews 862
Mauricio Jervis
Feb 05,2024I had problems with the system after the router was change, But thanks for the technical support from Myenergi, severals e-mail and finally a call made the diference and now is working perfect.
Chris Betts
Feb 05,2024I've had my Zappi, purchased from myenergi, for a few years and it has been very good. It has stopped charging due to a 'pilot problem' which research told me was an issue with the charging cable. I messaged myenergi support with the serial number and description of the issue on 26/01/24 (after waiting an age on standby to talk with somebody). I received a ticket number and a promise to respond 'ASAP'. Well, I'm still waiting for a response. Very poor support.
PHIL BARLEY
Feb 03,2024Excellent support- I was having trouble getting the system to work but a 10 minute call was all that was needed for Tom to work out what the problem was and what needed doing for it all to work fine again. Many thanks.
Andrew Palmer
Feb 02,2024Just wanted to say that Jordan was very professional at CEF Tech Talk, Exeter today. She is a credit to your company
Carlo - Prato
Feb 01,2024Tom from Myenergi has given me a superb support, calling me over the phone to solve my issues with Zappi. Very patient, helpful and well prepared about the various aspects of Zappi. Tks a lot, Tom !
Michael Pritchard
Feb 01,2024So very accommodating to my schedule and extremely helpful. The team were fantastic and I highly recommend their products. Very much hope to purchase more products from such a reputable company. We need more companies like this. Top quality products and stellar customer support. Keep up the good work.
Mr Charles Thorneloe
Feb 01,2024I had a problem logging in to the Myenergi app using a new phone which baffled everyone as I could still login on the web page. In the end Lily phoned me and patiently talked me through various steps until it was decided that the account needed to be reset and I registered onto the site as a new user, this worked.
Martin
Jan 31,2024My Zappi required a software update which worked well with the first class support from Tom in the tech service team. Also had many of my questions answered regarding how the Zappi would work and interact when I change to a new energy tariff. Can't fault the technical support given by Tom and the team.
Alan
Jan 30,2024I had a confusing situation caused by having two different email addresses 🙄 All sorted now thanks to the very patient customer service person
David
Jan 29,2024The engineer who helped solve my issue clearly set out all the possible steps to get the system up and running again. One of these worked and everything is functioning normally again. Thank you to the Myenergi technical support team.
RH
Jan 29,2024My Zappi hub failed outside warranty, the phone support team were great and arranged a replacement free of charge.
Elize Bothma
Jan 27,2024Thanks Lily, your support was much appreciated. You really talked me through what I had to do.
Arthur Dodson
Jan 26,2024Had a Zappi that failed under warranty. Called support they were excellent arranged a replacement unit that arrived in two days. This was installed a week later all working week. Support team and installer were fantastic and I could not recommend them more. Thank you all for fabulous service.
Paul R Butcher
Jan 25,2024Excellent communication skills very professional especially Suellen. Can't recommend enough.
Adele Williamson
Jan 25,2024Rang regarding setting up WiFi and phone connection. Katy sent me the relevant info and I was able to do, the instructions were easy to follow.
Paul Butcher
Jan 25,2024Had a few minor problems mainly caused by myself however every time I required assistance I contacted Myenergi for advice and they put me right every time especially Suellen. Professional, accommodating and very knowledgeable. Fully recommend
Iain S
Jan 25,2024Excellent customer support after a software problem
Mark Boulton
Jan 24,2024Each time I've had a problem which is not very often the Myenergi support team has patiently and professionally helped me sort it out. If you are using Myenergi devices, you are in good hands.
Roger Belcher
Jan 24,2024Having enjoyed nearly four years of outstanding reliability of my Myenergi products which include; Eddi, Zappi, Hub, etc., we experienced irregular interruptions to data available from Eddi. I called Russell, Technical Support Coordinator for Myenergi, and he talked me through a procedure which effected an immediate rectification. Very pleased, thank you Myenergi.
Pioneer Business Park, Faraday Way, DN41 8FF, Stallingborough, Grimsby, GB
https://myenergi.com/
Stephen Clarke
Feb 06,2024The easily understood instuctions given to resolve my problem.