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myenergi is an award-winning British designer and manufacturer of renewable energy products that increase the self-consumption of green energy.
Reviews 862
K R
Dec 21,2023Have a new EV charger and when the app stopped working I was at a loss as to what to do. I contacted myenergi GB by email and received a very prompt, helpful response. The instructions were simple to follow. I sent a follow up email to ask for more help understanding how the EV app works generally. Again, a very quick, helpful response.
Brian Turner
Dec 21,2023On the phone with Dave today who assisted in setting up a new hub. Clear instructions, great knowledge of his products and patience was shown to provide a working system.
customer
Dec 20,2023Dave was extremely knowledgeable, helpful and very patient as he talked through how to solve the issue with our new EV Zappi charger. Thanks so much 👍
Karl Evans
Dec 20,2023Issue with firmware - raised a ticket via website. Had a dialogue via e-mails which resolved this issue is half a day. Good to have such solid support.
David Lloyd
Dec 20,2023Excellent support by phone and email. I have an old Eddi that works very well so it made sense to get a Zappi. The Zappi was installed but the installer had not linked my Eddi and my attempts to link them were unsuccesful. Steve guided me through the setup talking me through the firmware updates and configuration on each device. Thanks for the five star support.
James Pope
Dec 20,2023Dealt with Tom, via emails for a firmware update issue. Everything he told me was step by step and worked a treat to solve the problem. Very pleased with the help I received!
CustomeRossr
Dec 20,2023I have had problems getting my Zappi charger to work with the myenergi app. The first few calls could not get to the bottom of the problem. I then got put through to Dave. I knows his stuff and was able to establish that the problem was actually an installation error. Once this was fixed the system started working.
Andrew Hibbert
Dec 20,2023I had a problem with my Zappi shutting down after a half hour of charging. Rang support centre and Russell came back to me via email giving clear and precise details of what I needed to do. All fixed. Very happy with response.
John Williamson
Dec 19,2023Tom Baldwin was very good in sorting out my app, all now appears to be fine with my replacement eddi.
Rebecca
Dec 19,2023Love the fact that I got forwarded a message with the subject line 'can someone call she wont stop calling in thank you' Yes I called a lot. Nobody got back to me.
David Evans
Dec 19,2023Not only did Steve stay on the phone and talk me through how to reset the Zappi as I was doing it, he backed up the problem solving measures with actions written down in emails. So I had my hand held all the way through the process. The problem was integration between my Zappi and Octopus to allow my EV to charge at the cheapest night rate via Octopus Intelligent Go tariff. Best help offered. Thanks Steve.
Consumer
Dec 18,2023In March this year I had a Zappi charger fitted at my home by Myenergi, in preparation for the delivery of my new F PACE 400e being delivered in April. The team from Zappi were great, the engineer that fitted it was excellent and very professional, he included me in the fitting giving me ideas and tips as he went. I collected my Jaguar in May from the distributor and drove home some 28miles, parked and plugged the cable in from the Zappi, two and a half hours later it was charged and ready to go. It has been a really good investment and handled so professionally from start to finish, from talking to the receptionist who was extremely helpful getting me the right technician to talk to, whose name was Russell, who was first class dealing with my enquiries and extremely helpful in making this journey a bit easier. If anyone is thinking of going electric this is the future, choose myenergi, you won’t be disappointed. Keith.
Mr David Hayward
Dec 18,2023Fast and efficient response for customer service team and Dave in particular. He was patient whilst I went through his instructions Such a difference with other customer services personnel I’ve had in recent weeks with other companies. Myenergi are 5* company
Philip O'Neill
Dec 18,2023Sent an email describing the issue I had on a Sunday evening. Was called by 08:16 on Monday morning. The engineer walked me through how to diagnose the root problem and got me working. then provided suggestions on how to prevent recurrence of the fault! Thanks guys.
Consumer
Dec 18,2023David was very knowledgeable, a good listener, clever at explaining things in a clear and understandable manner. He called at the time that was arranged on an earlier call with the customer service team. Cannot fault the Zappi car charger or the support I have received. Thank you.
peter jackson
Dec 18,2023Dave was very helpful and sorted the problem out in a very simple and polite manner, excellent service as ever !
Peter Robinson
Dec 18,2023We love the Zappi product by myenergi. The user interface is superb as is their customer service. Akrum responded to my query promptly and didn't close the case until he was sure I was happy (unlike many other organisations!). They do what they say she follow up accordingly. What else can one ask for? Very happy!
Ian from Blairgowrie
Dec 17,2023Steve at Myenergi was excellent in dealing with my ZAPPI and EDDI connection problem. TOP marks! Issue fixed. Job done. No fuss. Very disciplined. Good company from what I have experienced with using their products.
Mrs Suzanne Venn
Dec 16,2023I had an old zappi which failed to update its firmware via a Hub Myenergi loaned me for free. As there was no way to reverse the update Myenergi offered a replacement zappi mk2. Brilliant. We had great communication whilst trying to sort it and Myenergi staff were both infomative and helpful all along. So grest kit, great company.
Pioneer Business Park, Faraday Way, DN41 8FF, Stallingborough, Grimsby, GB
https://myenergi.com/
jim
Dec 21,2023I had an issue with Myenergi not logging in from the sign up for octopus intelligent go tariff. i reached out during a super busy time for them (Myenergi) and it was resolved with 24hr. it was not just them fixing i had to help as well with clear guidance from Myenergi we sorted it out together. team work makes the dream work. Update. I’m unable to charge the car at all on any settings. And their office is shut until the new year. Urgent help needed. Please reach out if you see this msg.