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myenergi is an award-winning British designer and manufacturer of renewable energy products that increase the self-consumption of green energy.
Reviews 862
GARY LIVELY
Dec 16,2023Very helpful and polite despite my issue being obvious pilot error. :)
Chris
Dec 14,2023Had my Zappi for a year now, awesome charger and coupled with Intelligent Octopus it's a match made in heaven. Just had my third contact with tech support and they have been first class; responsive and very helpful with a fairly technical issue. A lot of the one star reviews are unfounded in my view, suspect outside issues - there are a tonne of faults can be pinned on the charger in EV installations if you don't understand the system.
David
Dec 13,2023I got a very quick response to my problem this morning, but when I wanted to take out extra guarantee I just got referred to the app which was no help at all.
James White
Dec 13,2023A great company that makes both excellent products but also offers really good customer service. I’ve needed to get customer support twice, once on the phone and once via email and both times got excellent service. I have three of their devices and they all work great, the fact that they also now integrate with Octopus Energy to give me super cheap car charging helps loads too.
Tim Bendix
Dec 13,2023Since March 31 on receiving the new EV we have had charging issues only at home. As we have solar panels and batteries it was asumed the PV was the issue. Finally last week my Zappy installer noticed the charge flow rate was too low. MyEnergi were very helpful in logging in, and calling me back and drilling down to a potential setting in the car. I eventually found an AC Input Limit in Batter Care was checked. After removing the check the flow rate increased to 6.8 kw.
Neil Armour
Dec 13,2023I experienced an issue with my Zappi unit which was dealt with quickly and professionally by the support team. The unit itself is incredible, and has transformed using an EV. Now I can divert extra power generated by my solar panels directly into the car, minimising export to the grid.
C Cheshire
Dec 13,2023Phoned techncial support to get help with wifi configuration. Dave was extremely patient and helpful and sorted the problem out very quickly.
Gordon Edwards
Dec 12,2023responded to problems promptly with appropriate advice in friendly polite manner
Gareth
Dec 12,2023Absolutely first class service. Talking me through what needed to be done and making sure that the fix was complete. Some of the best customer service I have received
Nymagee_boy
Dec 12,2023A Zappi ev charger was supplied and installed by the solar electrical company, Solar 2020, at my home in Perth, Western Australia. As a way to register its warranty I forwarded the invoice to myeenrgi (UK) as proof of purchase to enable its warranty. I received a prompt response and advice that its warranty was registered with the UK factory and its start date.
Alastair Cuninghame
Dec 12,2023I must say that their technical support has been amazing! Russell, the guy who's helping me get my solar system to work with the zappi, has been absolutely first rate in the time and effort he has expended in sorting out the technical issues, which are certainly way beyond my understanding! Well done, myenergi. I can certainly recommend them without reservation.
Mr Richard Kirkham
Dec 11,2023Had issue with my car not charging overnight - emailed myenergy and called them first thing Monday morning. Excellent service from Dave on the technical team who remotely altered my device he also gave me some helpful tips - Thanks Dave & the team
mr
Dec 10,2023Ich babe sehr gute Erfahrungen mit dem Support von myenergi gemacht. Sehr professionell, jederzeit gut erreichbar und immer freundlich!!! Sehr empfehlenswert, jederzeit wieder!!!
Kev
Dec 10,2023Had a technical issue which was quickly resolved by Myenergi technical support. Great service and great products.
Chris Pye
Dec 09,2023Call was answered quickly. Steve sorted out my problem without fuss and very competently. I wish every company had the same attitude to support and were as efficient.
Mark Evans
Dec 09,2023Very impressed in the way the help section helped me through my issue! Nothing was too much trouble for Ria and she went out of her way to make sure my problem was fixed!! Thank you Ria and I highly recommend the product and after sales service!! Mark Evans
Roy Vickers
Dec 09,2023Had a problem with ZAPPI, Steve came to my rescue, he was brilliant and very patient with an 86 year old, not very tech savvy. Thanks for your help. Roy Vickers
Blair
Dec 09,2023Good products and the support team are responsive and give accurate advice. Tom helped me today and great service to get my software running again.
Rudy Van de Walle
Dec 08,2023I ran into some issues on the Hub and Harvi disconnected from the Zappi. I called for assistance and got a continuous support, promptly with accurate advises. It helped solve my issues in no time. I was particularly pleased with the fast replies and always with the same person which made the experience even better.
Pioneer Business Park, Faraday Way, DN41 8FF, Stallingborough, Grimsby, GB
https://myenergi.com/
John McGuinness
Dec 16,2023Akrum The product support expert I talked to was exceptional, Expertise, sense of humor, and efficiency were all 10 out of 10 what more could a stressed user require? Products are good support is even better. Thank you all for your product and support. John McGuinness