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myenergi is an award-winning British designer and manufacturer of renewable energy products that increase the self-consumption of green energy.
Reviews 862
Volksbury
Dec 08,2023Really helpful call from Dave who assisted in resolving the issue I had with my ‘EDDI’, following a firmware update which highlighted an issue that should have been prevented as part of the installation by my Solar Installer.
Michal
Dec 08,2023Very good company. Excellent customer service and technical support Will has been extremely knowledgeable and helpful
Jiwen
Dec 08,2023Russell provided clear instruction to reset my Zappi and resolved the issue. He was polite and patient.
Peter Allison
Dec 08,2023Setting up a new complete MyEnergi battery install a couple of issues occurred due to how I setup the Eddi controller that I could not resolve. The MyEnergie team advised a few changes and stuck with me providing excellent daily support until the app was working as it should with the equipment installed.
Graham
Dec 07,2023Great Service!
MD-J
Dec 07,2023After trouble-free experience with a Zappi for a year, the App suddenly stopped showing data or giving me control - maybe an iOS update problem, but updated the Zappi firmware anyway. Then (possibly unrelated) found myself unable to log into my myenergi account via the web; password resets etc gave no joy. Russell from Tech Support got on my case and after a number of emails and a final phone call, both problems solved. Excellent.
customer
Dec 07,2023I was looking for a charging station, reading on the internet I came across Zappi. for me it's perfect, then combined with my solar system it's the best. It allows me to recharge many times using solar energy. then the assistance is truly super. Highly recommended.
James Finn
Dec 07,2023My charger was not working correctly. Grid CT lost. I called myenergi and they took the time to fix my issue. They checked master data set up and other checks. Finally, issue was root caused to the Harvi loosing connection with the wall charger. I moved the Harvi closer and all now working correctly. Thank you real human contact to help fix my issue.
Adrian Fecitt
Dec 07,2023Great products, and when you do have an issue, they are quick to respond, and help get everything up and running. Amazing service from tech support. Thanks
Bryanthegirl
Dec 07,2023Prompt and professional support from Customer and Technical Support Team. They persisted with a resolution and didn't close the ticket with generic information, but persisted until the issue was fully resolved to my satisfaction and raised a complaint/feedback with their App development team about the issue that had arisen to improve future customer experience. 10/10
Tim Hollingsworth
Dec 07,2023Got in touch with Myenergi as I had a Zappi charger for 2 years and was having trouble changing my electricity tariff as my supplier could not locate it . I found out that it was not even registered with Myenergi as the hub that came with it had never been on line as we had always charged manually. I was phoned back a couple of hours later by technical support and the lad could not get us online or paired up. He sent us a new hub then a really nice lad phoned, instructed me how to pair the hub and the charger, he was very patient and left me with the charger downloading 2 years worth of updates. We are now on the new tariff I wanted thanks to Myenergi. Excellent thank you.
Nigel Allison
Dec 07,2023Very quick fault diagnosis and action. It’s always a bonus to talk directly to people who have excellent product/system knowledge.
SES SOLAR SOLUTIONS
Dec 07,2023Dave helped me with setting up all the products quick and clear and now to use the great products. Zappi and Harvi (Rectified the problem)
Consumer
Dec 06,2023Raised an issue between my solar and new zappi on the myenergi site, and was surprised / delighted with the response from the engineering team overnight. Two engineers have been involved both providing further insight and support to the problem, with Peter recognising the issue and advising on a fix path- brilliant service support in a world that sometimes struggles with help.
Graham
Dec 05,2023Kieran and Akrum was great. They really went above and beyond to get my system back up and running. Thank you!
Trevor Baxter
Dec 05,2023Had an error message pop up and stop charging through my zappi unit. First of all the inline help was very informative and got me looking a number of things myself. Eventually I phoned and got through to someone on the support team well within 5 minutes. The lady was very courteous and knowledgeable walked me through some of the issues and when I mentioned I had to leave arranged a call back. The callback happened bang on time and the gentleman on the phone carried on the same high level of support and communication. Again they explained what the issue was likely to be and sent a link to various pages on their site and helped me with a firmware upgrade. Great service, have only had to call them once in two years and this was the level of service, very reassuring that I bought the right product!
Christoph Reimnitz
Dec 05,2023I contacted the customer care centre and was put in touch with Dave a technician. He walked me through a firmware update of my eddi. His instructions were clear and concise and he was friendly and patient. The online assistance manual is not helpful as I tried several times to follow the recommended steps. For firmware updates the company should deliver push notifications to inform customers to install the update - especially since the myenergi system was only installed half a year ago.
Con
Dec 05,2023I had a problem getting the reg code and the technical support team were quick to respond with all the options to resolve the issue. Great support.
SimonED
Dec 04,2023I raised a support query, I quickly got a reply with some steps to try, when this didn't fix the problem I was contacted very quickly by phone. Support patiently waited while I went through the process of rebooting bits of kit, 15 minutes later all resolved. Exactly what you would hope for from a support department. Many thanks for your help today.
Pioneer Business Park, Faraday Way, DN41 8FF, Stallingborough, Grimsby, GB
https://myenergi.com/
Radio Taxis
Dec 08,2023Had an issue with myenergi charger. Tom called me and explained what the issue was very quickly. and it's back up and working again. He saved my day! and the cost of £10 per day charging else where.. Love my Home Charger! Thank you!