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myenergi is an award-winning British designer and manufacturer of renewable energy products that increase the self-consumption of green energy.
Reviews 862
Lucy Davis
Dec 02,2023Brilliant customer service from David, can’t thank him enough for his expertise, time and patience.
Mark Finney
Dec 01,2023I was struggling to get Intelligent octopus to link with my zappi. Spoke to Wii, Tom, Ria & Suellen and all 4 were a credit to Myenergi. All knowledgeable and very helpful, keep it up guys.
William
Dec 01,2023I have a Zappi and an Eddi. A few days ago the Eddi went offline. I reached out to Myenergi support and had a fast response from Russell. After a couple of days of diagnosis he indentified the problem and we're back in business.
Steve Hill
Dec 01,2023Really good, helpful support. Don't waste time hanging on the phone - just email them and they will open a ticket and call you as soon as they can. Advice and support very professional and competent.
Mr Joe Tormey
Dec 01,2023Very prompt replies to my queries. Was able to reset device and all working now.
Trevor Yarrow
Dec 01,2023Mike Hillyar tech help desk worked with me over the phone to identify an ongoing problem with my extended warranty. He worked his way through the initial registration process talking me through. It was decided to delete the whole account and start again. After inputting totally new data to all fields the problem was resolved.
John condren-------------------------------------
Nov 30,2023The Technician was very prompt and as Issue could not be sorted sent out a replacement HUB. So yes i had to register everything again which i have done. Thanks to Tom on this issue for his help
Pete
Nov 30,2023A benchmark for how companies should be! A customer gets a problem,they can get in touch with a human being and get problem resolved quickly and efficiently!
Ashley Haines
Nov 30,2023Call back from a Zappi technician, Tom, who was excellent. Very knowledgeable, pleasant understanding as I’m not great with tec. Overall a 5 out of 5 review. Problem was solved
ronvoe
Nov 29,2023Tom at myenergi called me at my request, and listened to and understood my problem. He then tried a couple of ways to solve it. the second one worked perfectly. i would recommend myenergi and Tom very highly
geoff goff
Nov 29,2023Always had a good response from myenergi on the handful of occasions I have had to contact them. My Zappi works seamlessly with my solar panels and charges my car when there is excess power available.
Ian
Nov 29,2023I started a support request in March this year but had some new and related questions that cropped up in November. Tom Baldwin picked up where he left off and fielded my questions under the same support request quickly and in a friendly manner as if we have continued the thread the following day, not 8 months later. Well done, Tom! Well done, myenergi!
Luke Holyoake
Nov 29,2023Great products and support, carnt fault myenergi 👍🏼
Harry Lawrence
Nov 28,2023Russell provided straight forward instruction in order to resolve an issue between my zappi, hub and harvi. Very concise and the issue was resolved. Overall the charger has over the past 2 years provided 'challenges' many of which I have to wonder as to what caused such issues in the first place. Once installed and operational, and without any changes, then there should be no issues at all needing supervised assistance.
Elia Hyseni
Nov 28,2023I am forever grateful to Will Legge (Customer & Technical Support Agent for Myenergi/Zappi EVC) who took an ownership of the case and dealt with it accordingly. I had issues with Myenergi Zappi charger and when I called technical support of My energy I spoke to a gentleman called Will Legge who resolved the issue that I created and couldn't reinstated. He had to call me back on the very next working day, as the time i've called was just about to close the office.... as I am sure that most of people would agree that normally you never get a call back from a technical support companies. Mr Legge was extremely polite, professional and above all reassuring as I was panicking. Definitely deserves pay rise!
Badger
Nov 27,2023After managing to somehow change all the settings so that Zappi didn't talk to the Hub, Tom patiently went through all the settings with me and got my system up and running again. Great support.
Phillip Pepperrell
Nov 27,2023Precis instructions from Tom enabled me to reconnect my eddi after it appeared not to be talking to the myenergi server. He also confirmed me correct account logon details. Thank you.
Mr Tim H
Nov 27,2023Great support service, helpful information and really quick reply
Naomi
Nov 26,2023After a little bit of to and fro by email, my problem was solved and I am now able to charge my car from the grid with the timing set to take advantage of my supplier’s cheap night rate. Thank you!
Pioneer Business Park, Faraday Way, DN41 8FF, Stallingborough, Grimsby, GB
https://myenergi.com/
Nigel Croft
Dec 04,2023Answered my query Took a little longer initially to come back to me than I would have hoped (3 Working days) but solved my problem first time. Thank you