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myenergi is an award-winning British designer and manufacturer of renewable energy products that increase the self-consumption of green energy.
Reviews 862
Adrian Hargreaves
Nov 02,2023I wrote a bad review earlier about the zappi charger not working, it was 3am and raining hard. The support has been good, the software failed and it was the classic switch off and back on. All good, charging on schedule and with solar surplus. A great product
CMS
Nov 01,2023Very helpful response from Mike in the technical support team when my Zappi charger stopped working due to RCD tripping. Problem quickly resolved including follow-up email. Being able to contact at the weekend or after 5pm Monday-Friday would be more convenient...
Graham Lund
Oct 30,2023I had a Zappi installed by our electrician but had an issue with the RCD tripping. As it turned out the new RCD was the problem but a call to Will at Myenergi was really helpful in resolving the issue and providing some improvements. The standard of support was exceptional, and what a lovely person to deal with. Well done Myenergi for an amazing product and industry-leading customer support. Next job fit a Harvi …….
Michael
Oct 27,2023Excellent support and fantastic customer service. My Harvi stopped communicating with the Eddi and hub, and I could not record any data on the App. I contacted Myenergi support via email, promptly replied by Akrum who looked at the screenshot images of the Eddi which I sent and found the hub was in “Australia Mode”. Akrum sent me some clear instructions on how to reset the hub to Uk 🇬🇧 mode. Within 10 minutes, all was restored and working fine. Once again Akrum, many thanks for your prompt and professional service. Also, I can’t wait to get a Myenergi charger and Libbi battery to complete my ecosystem.
Martin Ewen
Oct 27,2023Worst piece of utterly pointless tech you could get, only works with app, overly complex and regularly crashes, massively regret buying this.
Matt K
Oct 27,2023I really like myenergi products and their innovation, although I began to struggle with the integration between the eddi, zappi and harvi, plus the wifi and their own wireless signal between them (in a nutshell, the eddi is first generation without an ethernet port, fitted deep inside the house and with an extended antenna, the zappi is second generation with a hub but attached to an outbuilding, the harvi is trying to straddle the two and our walls are really thick stone. After a lot of reading, it seemed there might be an eddi expansion board that could add an ethernet port so that everything could be hardwired together, but I couldn't find one to buy. After explaining everything to Katy B at myenergi and a few checks of serial numbers etc, they wouldn't sell me one - because they were sending it for free! And true to their word, it arrived and everything now works perfectly again. Thank you for going above and beyond!
Ian Purser
Oct 26,2023Excellent support, Had problems with changing the wifi, but patient help from Technical Support Assistant Dave sorted the problem for me.
Gary Bradshaw
Oct 26,2023Just spoke to lilly at my Energy who was totally on the ball .. I explained that after schedule charge on octapus go( 4 hours of peak) it didn't stop charging the ev car and then started to drain my battery so she looked in to my zappi from her end and treated it Also adjusted some settings to stop it doing it so hoping it is now sorted I will try it tomorrow night So a big shout out to lilly for sorting it !!! Many thanks gaz
Jim
Oct 25,2023Excellent support. My Harvi stopped working and after failing to get it back online I contacted Myenergi support via email. Prompt reply and after they quickly determined that it was the Harvi failed they shipped a new replacement under warranty. They also supplied a prepaid label to return the old unit. Provided assistance with getting the CTs setup as well.
Hugh
Oct 20,2023Emailed support on 10th September to report a faulty Zappi charger. 15th September chased for any response. Got a response on 19th September from Kieran who was helpful. I provided the requested details, and we confirmed it was an out of warranty repair, and I should package it up, pay an inspection fee and return the unit. I then heard from Sarah on the 20th September who sent an RMA and bank details for the inspection fee. Paid same day, and the unit was packaged up and posted on the 22nd September with tracking info provided. Nothing heard until I chased on the 3rd October for an update, and was advised that coincidentally the unit had been inspected and could be repaired. The fee was provided less the inspection fee, and once paid the repair could start. Once again I paid immediately and the repair was instructed same day (3rd October). I chased on the 9th October, nothing. Got a response on the 10th saying it had been repaired and would be shipped same day. Chased on 13th October for tracking as hadn't seen anything. No response. Chased on 16th October, still radio silence. Phoned on the 18th October and spoke to someone who advised that the unit had been requested to be shipped but was still sitting with them! They would have it shipped immediately. Finally got hold of the repaired unit on the 19th October from raising the request on the 10th September. Not sure how long it would have taken if I hadn't chased all the way through. Not a great experience myenergi.
PETER HASSETT
Oct 20,2023The Zappi unit kept tripping and I was informed that the rate of charge had been reduced by 50%. This has made no difference and the Zappi trips at least three times every charge which means I have to constantly check the charger. I would also like to mention that trying to contact them by phone is a complete waste of time as it is never answered. Emails take at least a week for a reply. What does this tell you about the company. I have now replaced this EV Charger and I would recommend all not to purchase the Zappi Chrarger.
Liz from Ashford
Oct 19,2023Warranty? Would you expect this item to last more than 3 years? I certainly would! I am extremely disappointed with MyEngergi. Everything was great, until there was a fault. We had our Zappi installed 8th September 2020, but didn't start to use it until we took delivery of our EV 23rd September 2020. On 16th October 2023 (this year). The car failed to recognise the charger and now wont charge. MyEnergi's stance is there is a 3 year warranty and we are more than 2 weeks outside of that warranty. The Consumer Rights Act 2015 makes it an implied term of the contract, that goods be as described, fit for purpose and of satisfactory quality. MyEnergi you are in breach of contract. I've owned the product between 6 months and 6 years, I am within my statutory rights to ask for it to be repaired!!! You says I to have to pay a local installer to remove the device, pay to send it back to you, then pay you (£50) for you to look at it. Once you have looked at it you will then then advise how much it will cost to repair (and deduct the £50 off this charge) - why aren't you sending some out to my property to resolve the issue? I am happy to pay a contribution to the cost, but this is ridiculous!!
simon leedham
Oct 18,2023Had a fault on my zappi rang and spoke to will and ria. Fantastic service. There are plenty of charger companies out there so glad I chose myenergi their products and customer service are second to none.
Chris Sinclair
Oct 17,2023Just had the EV charger Zappi fitted a few weeks ago and am really pleased with it. It’s great how the myenergi app tied together the zappi, libbi, solar panels, batteries and import / export of mains. Easy to use and understand
David
Oct 16,2023Great service. Responses on my support ticket came through within minutes - extremely quickly. The problem needed some to and fro communications which successfully sorted my issue.
laura Baker
Oct 13,2023Earlier this week my Zappi stopped working correctly. I tried to solve the problem myself, but couldn't. I contacted Myenergi-support and the problem was solve at once. Tom Baldwin did a great job so thank you so much.
Mr Phillips
Oct 12,2023I contacted MyEnergi support re a potential fault on my EV Charger. Their response was virtually immediate and positive. They agreed to swap the Charger virtually without question. The rest of the process including sending the replacement and its installation was handled with professionalism and punctuality. What a brilliant job and excellent customer service. I could have asked for better. So refreshing to encounter a business and its agents (Essex Vehicle Charging) that care and delivers on their promises. Great job!!
David Allton
Oct 12,2023Terrible quality control and service response. We had our initial one installed late April/early May of this year. The first one developed a fault after around 3 months (comms error), as this was holiday season, it took around 3 weeks before a replacement could be installed by Myenergi. This was installed and working well until around 5 weeks later and the second unit has developed a fault. This time it’s an RCD failure requiring a new part to be sent to me before they can arrange an engineer to change the part. This means, over the 6 months we have paid for it, we are likely to be without it working for around 5-6 weeks. I also think they need to consider their Logistics. Why do we have to wait for get parts to be sent direct to me when service parts could be kept on the service van? Oh and whilst they are at it, keeping a customer waiting to speak to someone for over 20 mins is not best practise either. 😡
Guest
Oct 11,2023Quick contact made and problem solved efficiently and accurately. Polite and well mannered person on the phone at first and went to email to avoid queuing
Pioneer Business Park, Faraday Way, DN41 8FF, Stallingborough, Grimsby, GB
https://myenergi.com/
Charles
Nov 04,2023Really helpful response to my problem from the technical staff. Stayed with me until the problem was sorted, talking me through to bring the issue to a satisfactory conclusion. Very friendly and prompt responses, especially for someone who is non-technical such as myself.