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myenergi is an award-winning British designer and manufacturer of renewable energy products that increase the self-consumption of green energy.
Reviews 862
Mark Burton
Oct 09,2023Online Zappi installation training with Jonno - a very well delivered pitch with really useful and valuable information to aid installers giving the best service and customer experience possible. Clearly customer satisfaction is very high on mienergy's agenda which is great to see.
Andrei Krutikov
Oct 09,2023Great Webinar, very useful information given and very easily described and explained. Top Quality products! 5 Star rating all day long Thank you
Damon
Oct 09,2023I completed the both the Zappi and Eddi courses with Jonno as the instructor. Excellent instructor, nice and easy to follow along, gave great hints and tips to make life easier and in real world situations. He had a wealth of knowledge. Looking forward to the product champion system that is due in the future. Myenergi as a whole are excellent, from equipment, customer service to training, will definitely to my go to company.
Mark Lebus
Oct 04,2023Extremely helpful support from Will. He got my system configured and online with all the patience needed with someone who didn't know the first thing! Thank you
Debbie Drapkin
Oct 04,2023How refreshing to find a company that has such a fantastic customer support team. When my product stopped working, they were instantly accessible, worked hard to resolve the issue, and always called back at the agreed time.
Christopher Gee
Oct 04,2023Once my query was replied to I received great service. My issue wasn't time critical so it didn't cause me much inconvenience. Akrum was great
Chris
Sep 28,2023I have a 3ph supply with an Eddi on just 1 phase. I wanted to know if adding a Harvi to the system would stop excess energy being exported through the other 2 phases while solar is diverted to the immersion. Akram emailed back a response with additional info on settings that should also be changed.
Ashish
Sep 28,2023Hi, Recently my charger stopped charging my Tesla, The message appearing on Tesla screen pointed that 'Charger is not recognised'. I was not sure what was wrong with my Zappi charger hence called the myenergy technical support team. Tom Baldwin was on the call.He immediately recognised the issue and guided me thru the steps to download the latest firmware on the hub as well as charging unit.For future reference he immediately also sent me the steps thru email. I truly appreciate Tom and myenergy technical team response to resolve the issue. Keep it up!! :)
customer James A Nolan
Sep 27,2023Katherine Bootman made my, MyEnergi experience great! I was having difficulties attempting to register my Eddi and using the phone app. I lost count of the number of times I tried to register using the serial number and regristration code which the Eddi screen was showing me. I decided to reach out to the MyEnergi support team, I was very fortunate that Katherine replied to me. I attempted to explain the problem unsuccessfully. I was becomming more and more frustrated until I took a screenshot of the problem and sent it on to Katherine. Katherine called me by phone and through her patience and expertise, she talked me through the process of connecting my Eddi to the internet and regristering my Eddi so that the phone app would work. I would have never managed to resolve my problems without help. I have rarely experienced such top quality technical support and I, if I could, would award Katherine Bootman the title of Top Technical Support person within the MyEnergi Technical Support Team. Thank you Katherine.
Alan little
Sep 25,2023An incredible team of UK experts in renewables. I attended the training today for product knowledge. Green Squirrel Energy Ltd love the products and amazing team at My Energi.
Colin Thomson
Sep 25,2023Great training by Jonno, very useful product information to assist installers
Tomo
Sep 25,2023Jonno gave an amazing webinar - great humour & very Informative. Asset to your business
Tim Mappin
Sep 25,2023Excellent course to give insight into the new world of EV Charger installs.
Peter Minor
Sep 22,2023For some unknown reason I was logged off the myenergi app. I am thankful for Katherine Bootman's patience and advice to get me back up and running again. Cheers Peter Minor
Dominique Herzet
Sep 20,2023I had a big bug in Zappi system. With the great and precious help frol Katherine Bootman, we fixee it in less than 24h and now everything is working fine !
Ian
Sep 20,2023Finding that my original installation fell short of the required standards my installer (Stuart), and his immediate manager, were quite within their rights to refuse to continue with my replacement Zappi. However they were both prepared to accept the extra burden, and work, that was placed on them to get me back up and running. To have a company that is prepared to go the extra mile for its customers and not make you feel that you’re just an account number on a database is such a refreshing change and I rather wish other companies would take note. A big thank you to both of them and also a special thank you to Victoria who was so helpful and responded so quickly to my emails.
Gareth Williams
Sep 20,2023Clear, concise phone call, advice given and follow up email requested sent in a timely manor. Lili knew the answers to my questions, verified for accuracy sake but spoke with confidence and accuracy throughout. Can’t ask for more.
Istogu
Sep 19,2023Top Beratung! Top Leistung! Top Preis! Kompetente Installation. Zappi liefert täglich ab. Einfach ökologisch logisch!
Michael Moran
Sep 19,2023they updated the APP needed to re-input and register where it started to ask for registration numbers for the hub which weren't on the HUB (why?). still on the technical help line after 45mins and still counting waiting for them to answer. product is pointless without app. you can see that they have added questions in app to be able to sell your data
Pioneer Business Park, Faraday Way, DN41 8FF, Stallingborough, Grimsby, GB
https://myenergi.com/
-Flemming Pihl Knudsen
Oct 10,2023Two weeks ago the Myenergi app stopped communicating correctly with the Zappi. I tried to solve the problem myself, but I did not succeed. Today I contacted Myenergi-support and the problem was solve at once. The supporter did a great job so thank you so much to him. By the way I will express my utmost satisfaction with Zappi product.