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myenergi is an award-winning British designer and manufacturer of renewable energy products that increase the self-consumption of green energy.
Reviews 862
Christopher Williams
Sep 15,2023Had a problem with the app and the link between the hub and the Zappi, got in touch with customer support and through their FB messenger was able to sort the problem out. Excellent customer service
Jens Blödorn
Sep 15,2023Excellent customer support. Very short response time and very helpfull.
Katina Parton
Sep 15,2023I had the Myenergi Zappi installed 18 months ago, so pleased with it, then 3 months ago I had the Myenergi Eddi fitted, that's when the problems started. Had to do a v5 software update, for Eddi, Zappi, Harvi and Hub. Outcome was all of the products stopped talking to each other. Then Lily Scofield got involved, gave me a whole list of things I should do. Although I could see things were improved, that the Zappi could see the Eddi, and Harvi the Zappi and Eddi were giving me messages that Grid CT had been lost. Then Lily Scofield rang me and talked me through connecting to Internet via myenergi WiFi. After the system was connected, Lily Scofield could then see my system in order to tweak and make adjustments. After we had been on the phone, I think it was about 2 hours, everything was working, I was able to boost the heating of hot water, and charge the car. The message on the Eddi is waiting for surplus. Let's hope we have some sunshine tomorrow then I will be able to see it heat the water using solar. I can't thank Lily Scofield enough, so knowledgeable.
Peter Savill
Sep 14,2023Just attendend an only installers Webinair. Good experience, with an installer leading the Webinair. Jonno Smith. To the point and with a wealth of knowledge installing the Zappi EV charger. Pointing out problems to avoid, to facilitate good installation, and to give the client a good customer service. pointing out what standard should be met for installation.
EM Electrical
Sep 14,2023Attended an online installer programme on zoom, carried out by Jonno Smith, he did a great job and explained everything very clearly. Looking forward to working with Myenergi. EM Electrical Services.
Antony
Sep 14,2023Nice webinar training for the Zappi installations by Jonno Smith today, very useful that he's an experienced electrician.
Ian McClymont
Sep 14,2023Lily Schofield from the Technical team was a great help, patiently giving me detailed instructions I needed to solve the problems I had with the intermittent loss of comms to the Zappi charger. Thank you Lily, you were a star. I was surprised however by the number of steps required to update the firmware and reattach the Hub and Harvi. I dont know if my experience was unusual, but I would welcome an update to the system that once you download the updated firmware, it then seamlessly does its job.
Mr Seeley
Sep 14,2023We have just finished a multi Zappi charger installation at an industrial complex. We had a few issues marrying the chargers to one master so that they were all working together in harmony. We spoke to Lily from technical support. She has been amazing. Walked us through the set up and couldn’t have been more helpful. Answered every question very quickly and clearly. The result being we have a very happy customer. Thank you Lily, we will be recommending myenergi for all our future installations.
Alexander
Sep 13,2023I recently spoke to the sales team at Myenergi regarding a replacement communications cable for the Libbi battery I had just installed. Even though Myenergi do not sell this cable on it's own, Lauren managed to pull a few strings and have one delivered to me for free. I have installed plenty of Myenergi's products over the years and have found their customer service to be some of the best!
TheXenotos
Sep 13,2023My Problem was directly solved in nearly no time. Communication with the technician was great.
Andrew
Sep 12,2023I changed energy tariff to octopus intelligent and the zappi stopped working. I emailed the technical team and they managed to step me through resolving the Problem. At every step they responded quickly with a detailed email. The system is back working
Rob
Sep 12,2023I had a Zappi charger installed via McNally EV 11 days ago. Thankfully I had the charger terminated with its own RCD instead of the main fuse box, because it has tripped 13 times in the 11 days it has been installed. I read very positive reviews about MyEnergi so, although I was disappointed about the fault, I was hopeful my issue would be looked into quickly and resolved. But MyEnergi hasn't even acknowledged my countless emails, or the emails of McNally. The charger basically cannot be used. The entire point is to charge my vehicle at cheap rates overnight, but I wake up to find it has only added a few percent before it tripped. I would feel better if my emails had been acknowledged, but it is complete radio silence. Edited to add: I submitted a support ticket to MyEnergi at the same time I submitted this review, to see which would be acknowledged first. As I expected, I got an email from Trustpilot 12 hours later, which said MyEnergi asked me to provide proof my review is genuine. Yet I still haven't heard from MyEnergi about the charging issue. If MyEnergi had more staff working in its support department it wouldn't need so many staff challenging the 1 star Trustpilot reviews caused by its poor support. Edit - once MyEnergi replied, they were helpful and keen to resolve the issue. I believe the fault was with the installer and not MyEnergi.
Ryan H
Sep 09,2023Got un untethered unit. Worked for a week then the cable got stuck and charger stopped working. Found out online there had been a faulty batch so contacted myenegi. They sent a replacement within 2 days but waited 4-5week for their engineer to install it. Sent various emails about delay but was ignored. Once my unit was replaced found out my cable had been damaged. Had to pay £300 for new cable. Was told by the engineer I would be reimbursed. Again my emails were ignored when trying to claim money back. I was also cut off while on the phone because I complained and asked to be put through to a manager. I never leave reviews good or bad but I am beyond angry about the whole situation. Would definitely not recommend a Zappi or myenrgi. Im seriously thinking about getting another brand even though will lose money.
Andrew Dove
Sep 08,2023After messing up my end on the latest update on myenergi system, having sent a few email back and forth received a phone call from customer services with a lot of button pushing and patients there end, I’m back up and running again.
Roger Barton
Sep 08,2023Great customer service replied to my email the same day with a resolution Great products and customer service
Les
Sep 08,2023I had two blue lights on Myenergi so no power was going to the hot water tank. Phoned up spoke with Customer Support Team after emailing pictures it was thought that the fault was the thermostat in the immersion heater so contacted the manufacturer they talked me through there checks to confirm that the stat as faulty so very helpful all round
Andrew Brown
Sep 08,2023Another great presentation from Jonno from Myenergi. I always learn something on these webinars, very clear and well explained.
A R WAINES ELECTRICAL
Sep 08,2023Great Company Excellent customer/installer Support! Jonno was clear and methodical in his information on the product training!
Alan
Sep 08,2023Just had a great training session, helped remind me of some some settings and options on the Eddi
Pioneer Business Park, Faraday Way, DN41 8FF, Stallingborough, Grimsby, GB
https://myenergi.com/
Paul H
Sep 15,2023I had to contact tech support to resolve an issue after my Zappi had been running well for a couple years. They got back to me extremely quickly and with accurate and relevant guidance, so my issue was resolved within a few hours - great service!