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myenergi is an award-winning British designer and manufacturer of renewable energy products that increase the self-consumption of green energy.
Reviews 862
Terry Trinder
Jan 11,2025My Eddi went offline on 23/10/24 - I have no idea why - but because I [naturally] only use it to divert excess solar power to the GivEnergy batteries I wasn't too bothered. But with Spring not too far away, and with my previous efforts to reconnect it myself having failed, I decided I needed some proper technical support. So I rang myenergi support this afternoon and was provided with an explanatory YouTube link as a potential cure - but it didn't work. A second call revealed that [perhaps due to my previous efforts to get back on-line?] somehow my Eddi's Hub appeared to have settings that would have worked if I lived in Australia?? They needed to look into that and promised to call back later. At 4:45pm the same day, Tom rang me back and patiently guided me through resets for the Hub, Harvi and Eddi so that I could reconnect them all on radio frequency #1. Within 20 minutes, it was all back up and running again - marvellous! I didn't really expect to get a return call so late in the working week but I am really grateful for it. Tom said they like to get back to their customers when they say they will. Excellent customer service from a very reliable company. When I eventually get a fully electric car, I will definitely buy a Zappi to charge it. Many thanks, Tom.
Michael Walker
Jan 10,2025The triage team and tech experts at MyEnergi GB are to be commended for their help in getting my Zappi EV charger up & running and communicating with their servers. A big thankyou to Steve, Josh, Kat and the rest of their team! š
M A Kirby
Jan 10,2025Couldn't of been more helpful, and patient with me to help understand the problem and how to sort it out, Thank you Iain for this
Derek
Jan 10,2025Very quick response and solved the issue on first contact.
Mr Alan Johnston
Jan 10,2025Was super helpful and gave easy to understand guide to reboot and reset - all working perfectly now Great service - very happt
john Undrill
Jan 09,2025How lovely to speak with Tom Walker, resolved my question with an informative video. If only all tech support in this world could be like myenergi.
Steven --
Jan 09,2025I had a issue with the setup of my Zappi, customer support were very quick to respond and Tom was very helpful throughout to process to get me setup. Great experience.
Robert
Jan 09,2025Contacted Tech Support and Liam quickly identified the problem, advised what to do and emailed instructions, system back within minutes, excellent.
Donnacha McCarthy
Jan 09,2025Great support recently with a device that had gone offline. The fix was quite simple. I had tried the support page first but but carried out the fix incorrectly. Akrum set me straight quickly. Donnacha
Paul Flynn
Jan 08,2025Iāve had an issue Eddi for almost 3 years, with no problems but the recent power cuts caused problems and brought it off-line. Contacted the tech support team and they sent clear instructions how to resolve the issue, which has worked.
Franz Ehrengruber
Jan 08,2025We had myenergi products installed since the first product was launched the EDDI, followed by the HUB, HARVI and most recently (2020) the ZAPPI. The system worked perfectly until later this autumn when we had a heat pump installed. The installer electrician meddled with the myenergi units for no reason and we lost most of the myenergi APP display. I logged a technical support case with myenergi and was called back by Tom within 24 hours and Tom managed to fix the system remotely within minutes. May I express my sincere gratitude Tom - Thank you.
Brian Davies
Jan 08,2025I had real issues trying to access the Zappi hub. I don't think my installer set it up correctly. However, I was talked through downloading the firmware. I was helped to siign-in and generally guided to allow me full functionality. Tom responded to my cries for help promptly and patiently. Even phoning eventually to guide me throgh the process. Great support.
simon watson
Jan 07,2025I obtained a very quick solution to my my app problem. Telephone answered without a wait and the triage team support was very pleasant, helpful, effective, and above all cheerful! well done and thank you myenergi.
Dr Bower
Jan 06,2025Sorted out my problems with the app
Steveb_online
Jan 05,2025I have been a customer of Myenergi for a couple of years. I have a Zappi-Harvi-Hub system connected to PV and an EV. The system has worked extremely well. In the few instances when there have been problems, they have usually been down to operator error, but their Support system is outstanding. This review is spurred solely on the fact that today I had to arrange a scheduled fast charge of my EV and it struck me that their integrated tools make this straightforward. So much so it is easy to forget that it takes effort by Myenergi to have an ecosystem of sensors and tools that achieve these things. Kudos to them!
Andrew Shepherd
Jan 04,2025Everyone knows how stressful technology can be but Myenergie surpassed themselves in resolving some issues I had trying to connect to internet. Tom went the extra mile to assist so big recommendation from me.
patrick dell
Jan 04,2025Suellen was brilliant As an old duffer she walked me through the steps to get charger connected to internet despite being given previous instructions Myenergi professional and courteous
Kimmo K.
Jan 03,2025Tech support is outstanding. I think this is due the fact that support is āin-houseā and provided by the manufacturer itself.
Emma
Jan 02,2025Fantastic customer service experience from Steve and Tom in the technical support team today. I was on the phone to poor Steve for around 30 minutes trying to transfer account information and connect a new WiFi router to my Zappi EV charger and he could not have been more patient and supportive. Same for Tom who managed to resolve the final issue. I was also pleased to hear that the Technical Support team were given a Christmas break to thank them for their hard work, I hope this recognition and reward continues throughout the year. Thanks again Steve and Tom!
Pioneer Business Park, Faraday Way, DN41 8FF, Stallingborough, Grimsby, GB
https://myenergi.com/
Elaine Heath
Jan 11,2025I had an issue with my Zappi. Customer support was very quick to respond, and Suellen was very helpful throughout the process of getting me sorted. She was so kind and understanding and talked me through the whole thing. Suellen even rang me back two days later to say she had found something else which she talked me through to correct it. It was a great experience.