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Reviews 726
Thomas Mansir
Feb 13,2025The support I got for my 9 year old Newair 220VAC heater was excellent! Even though long since out of warranty, Charles (support engineer) was very responsive and helpful. He diagnosed the issue and solution and facilitated the process for me to purchase the required replacement part in order to fix the issue. Part arrived within a few days, I did the replacement and the heater is once again performing as it should.
Brad
Feb 12,2025In addition to liking my product, the service has been great. Since owning my ice maker, Camilla has most often been the person who has assisted me. The quick responses and good communication are much appreciated.
Alexa
Feb 11,2025Great Customer Service by Laurelle
Wendy
Feb 07,2025Excellent customer service - very responsive, easy to communicate and work with, and exceeded expectations on getting our unit replaced with ease.
Michael Gitlin
Feb 06,2025Laurellee was very prompt and extremely helpful.
Rey
Feb 04,2025I was just on a live chat with Fern regarding my squealing Newair nugget ice maker. He was very helpful asking only for necessary information in a very timely manner. He came across as being very professional and friendly. He was great.
Calsie
Feb 01,2025Best customer service, responded really fast. Really helpful and understanding Thank you so much. ☺️ Helpfully this whole month.
Allison Moore
Feb 01,2025Camilla was absolutely wonderful. She was extremely courteous, professional, and very knowledgeable. She took really good care of me and resolved my issue perfectly. Just a wonderful experience overall…would give her 10 stars if possible.
Craig Crawford
Jan 31,2025I dealt with Laurallee, and was amazed at how quickly, thoroughly, and professionally she responded to me. I could not ask for better customer service than what she provided for me; despite the problems I had with your product.
Michele Micciche
Jan 30,2025Charles was great! Very friendly, professional and efficient in processing my order.
Dana Rogers
Jan 29,2025I bought a NewAir heater for my shop. It had some intermittent problems that I initially thought had to do with the circuit breaker, but I ruled that out. The heater would, after some run time, just shut down. Initially I thought it was because the unit was getting too hot, and this was a safety thing. But then the runtime intervals kept getting shorter. Now the unit won't turn on at all. NewAir refuses to address the issue because now the unit is out of warranty. Where we live, I only need to use the heater about 3 months out of the year, so if it is slowly failing when used, it takes a long time before it really quits... Also, it took many tried using their chat to finally reach someone, and I had to send some fairly direct correspondence to make that happen. It was like they were just going to ignore me as long as they could. So what this means for me: No more cheap Chinese junk that the importing company won't stand behind.
Tdavisga
Jan 29,2025Newair has fantastic customer service. They are timely with their responses. Do their best to satisfy your needs. Keep you abreast of actions being taken upon your behalf.
Charlie Hornberger
Jan 29,2025I recently contacted Nuair via email about a problem I was having with my Nuair wine refrigerator that stopped working. I received an immediate response from Hilary Waight. She walked me through the a diagnosis process step by step to determine the cause of my problem. She then provided me with the necessary part and product number I would need to fix my problem. I ordered the part, received it in a few days, installed it, and it solved the problem. Thank you Hilary for your great customer service. You are awesome!
C.J. Goryance
Jan 28,2025Fern was a great help with assisting me with my warranty issue.
C. M.
Jan 28,2025Laurellee was pleasant and professional. She guided me through the process of what I needed to send in to receive my missing part. She emailed me the list which made it easier for me to reply. I received a response very quick to advise me that I would receive the part within 7 days. I would definitely buy from this company again due to their great customer service.
Ruben
Jan 27,2025I was treated super nicely and Hillary resolved mi issue very fast.
David Kearns
Jan 19,2025Hilary was very responsive even off hours at times. Her approach was clear and respectful clearly havin my interests in mind at all times. I am grateful for her assistance
Ann L
Jan 18,2025Fern troubleshot my problem quickly and resolved the issue. I couldn't be more satisfied.
Dave Kloss
Jan 18,2025I have a 10 year old NewAir unit. I was provided with prompt support from Laurellee as well as a quote for parts and installation instructions as requested. Excellent service!
Valued Customer
Feb 13,2025I love dealing with a real person instead of a "virtual assistant!" Laurellee figured out my problem in just 2 communications.