To leave a review you need to be logged in
Reviews 551
Ida Taylor
Mar 03,2025Lovely made to measure blinds at very reasonable cost.
N/A
Mar 03,2025Warning everyone to not order directly through this company or a third party such as Debenhams as your money is taken but the order does not exist I am now £70 out of pocket with nothing to show for it. There customer service is absolutely awful. I've even spoken directly with the courier it's supposed to be coming through who has advised no such delivery assignment exists.... Total scam artists
Dutch
Feb 26,2025Good quality, very good price, fast delivery, good packed
Sayed Mirfakhraee
Feb 25,2025I think New Edge blind is good with the prices, products and customer service. It takes about a day or two , but they do respond and help where they can. I will buy from them again
Louise Thomas
Feb 24,2025I originally purchased 2 of the faux wood ready made Venetian Blinds with Tapes from Amazon which I was really pleased with. I have since purchased more blinds but direct from NewEdgeBlinds which I have found to be slightly cheaper. I find them very affordable, easy to install, they look great and have a quality feel about them. I will be back soon to order more for the rest of my windows :)
Michael Hardman
Feb 24,2025Good service and delivered goods as requested
Lisa
Feb 24,2025Great product, great price,easy to fit and quick delivery. Would recommend
Hayley T
Feb 10,2025I ordered 2 blinds & 1 was faulty with a dent. I sent pics and New Edge Blinds sent a replacement straight away that came quickly and they told me I didn't need to re-post as I was struggling to get out of the house because of a disability, but to keep the other blind or donate to a charity, which I have done. Excellent customer service & won't hesitate to use again when I order more. Thank you! : )
Gillian Henry
Feb 10,2025The service was great and we had the our blinds delivered within 4 days, we haven’t put them up yet but I’ll review again when in situ.
Mary Macdonald
Feb 09,2025Delighted with the quality of this product. It is the 2.10 aluminium track. So much better than the old pole. Curtains just glide open and closed. Speedy delivery too!
VALERIE CUNLIFFE
Feb 08,2025The blinds were perfect. Easy to install and of a good quality. The customer service was very good and they arrived early. Glad I ignored the the one star reviews. Would happily recommend the company.Thank you.
Anne Hollingsworth
Feb 05,2025Ordered fibreglass rods for a roman blind I was making. Very speedy despatch and received in less than 48 hours. Thank you.
Amanda Thomas
Feb 05,2025Fast postage , excellent item ,however the original packaging had been opened with one end missing which makes me think it was possibly a return? Luckily nothing was missing inside and the curtain rail was undamaged.
May Ly
Jan 26,2025UPDATE: 05/02/25 This sad sad company reported to trustpilot that i was flagged for containing defamatory content. Trustpilot did there full investigation and the outcome was: The decision Good news — we’ve assessed the content flagged by the business, and determined that it’s not defamatory. Therefore, we’ve put your review back online. I got the last laugh TWICE! Had purchased blackout roller blinds. The delivery driver had delivered it but was left behind my garden on a chimney pot. He then put online that it was sent next door. First thing I had was an email notification saying it was delivered by next door neighbour. Embarrassing of me knocking on thinking they had it but was told they had nothing. Went in my property had a card notice from parcel2go stating it was behind the chimney pot. Finally received the package! Opened it there was just a roller blind without attachments. How are you expecting me to put up a roller blind without the attachments. I then had been communicating via email and all i can say is they said as a gesture of goodwill we will refund 10% that works out £1.92. To return it, would cost me £4. Didnt offer free return label. Poor poor customer service. Appalling customer service.
Helen Rogers
Jan 26,2025Absolutely appalling service from this company. Has taken a month to post something out to me that should’ve been delivered by Christmas! I told them I didn’t want it anymore as I wasn’t waiting any longer for it. They proceeded to still post it??? I declined the delivery and now they want me to pay for return postage costs before they’ll refund me!!!
Jackie
Jan 23,2025DO NOT USE THIS TERRIBLE COMPANY!!! If I could put zero I would. Ordered a Roman blind track which duly arrived however it is such poor quality it is useless. The cord pull lock is soft plastic so it pops open with any tension. Asked to return for refund and they refused. They accused me of altering and using excessive weight which is not true. Unbelievable customer service and I will be taking this case further with the ombudsman. Wish I’d read these reviews before purchasing. Let me explain after reading their reply. The product is not damaged in any way!! The cat did pull the cords from the pulley however this does not cause any damage to the product. The cords easily come out and can easily be rethreaded. Indeed I did send a very clear photograph asking for confirmation the threads were put back correctly however they claimed it wasn’t clear enough. The photograph showed the pulley detached from the track but this is what you can do to put the cords at the chosen end. Anyone with any knowledge of curtains would know this. Individual pulleys can be bought from other retailers and they obviously do not have any threaded cords. The product is in exactly the same condition now as it was when it arrived and packed up in the original packaging. My complaint is the very poor quality of the product. Terrible that they feel they have to get into a slanging match online without even seeing the item.
Janet Cuthbertson
Jan 16,2025I would not recommend this company to anybody. I ordered two blinds to sit side by side on my bay window. Blinds duly received albeit well passed the advised delivery date. The fittings were put in place and blinds slotted in only to find upon lowering them that not only was the drop short but one blind was actually shorter than the other. I ordered via the B&Q website and it wasn't until my order was confirmed that I discovered the actual seller to be New Edge Blinds. Because it was through B&Q I did not deem it necessary to look at any reviews. However I have since looked at the reviews for New Edge Blinds and you would certainly steer clear of this company.
Darryl Stone
Jan 09,2025The online ordering process was simple & quick enough. No complaints with the quality of the items & nice touch that easy glide curtain rings are used The delivery seemed to take longer than expected but this may well have been due to the new year holiday period. I would have given 5 stars however I gave 3 for 2 reasons. 1) If you have any queries then you have to call a mobile number that takes you to the reception and you have to give them all you ordering details & then they pass onto the sales team so you can't contact sales directly. 2) Although my order arrived undamaged (5 Bay curtain pole set) & was marked as "fragile", there is a fair risk that the poles could get damaged as they are packed loose in the box rather than taped together.
M b
Jan 05,2025Easy to fit Looks great.
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , GB
http://newedgeblinds.co.uk
customer
Mar 06,2025Item as described, arrived very quickly.