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Reviews 551
Aline
Mar 05,2024Fast and efficient delivery. Bought a flexi netrod, quite pleased with the product! It fits perfectly my bay pvc window. The only thing is I wish they would provide additional joiners and end caps as I have some flexi netrod left that I have used to fix on two others small windows.
Hagan
Mar 04,2024Excellent service and excellent product
Rachel
Mar 03,2024Recently ordered a blind for my son’s bedroom through their eBay store. The delivery company didn’t deliver to my address although marked tracking as I had received it. Raised the issue with this company who are refusing a refund or replacement as it’s marked as received. Now have a case open with eBay to get my money back. I emailed the delivery company who asked me to tell the seller to open a case with them where they can track the exact location of delivery but unfortunately this company have stopped responding to my messages. Be VERY wary if you are ordering from these, if your parcel goes missing you WONT get a refund or replacement easily. Edit to say eBay provided a full refund a few days after leaving this review despite the companies reply! Hello Rachel, Andrea here and thank you for contacting eBay Customer Service. I'm writing to you about the NewEdgeBlinds Thermal Blackout 265142904004 that you purchased. I understand that no item arrived to your end and seller has been unresponsive regarding the courier's update upon the investigation. To be honest, I am moved by all the actions you have taken by checking with your neighbours and no strong proof from the courier. Rest assured as I will help you here and as eBay protect treasured member like you, I have come to deliver the good news! I thank you for giving me the opportunity to resolve this case for you I'm happy to inform you that your refund is on its way as I have sorted the case in your favour because I know that this is your hard-earned money and you only deserve the best out of eBay. You will receive a full refund of £21.95 from your original funding source which I can see here is your Master Credit Card Refunds normally take 3-5 business days to reflect, or even sooner. I understand you were eagerly waiting for the item, however, being a platform, the best we can do is protect your refund as we do not have the possession of the item. I’m quite optimistic that you would be able to find a similar item on the site with the refund amount and I look forward to making you smile with this. Thank you reaching out to eBay Customer Service and for being the best part of eBay for 1 astounding years! We promise that we will treasure the upcoming years you have with us. We appreciate your business with us. Kind regards, Andrea eBay Customer Service
Michy
Feb 23,2024We have ordered twice from New Edge Blinds, first time through Amazon which was 2 grey blinds for our bathroom. The 2nd time and most recently was direct with New Edge Blinds as it was about £50 cheaper than going through Amazon as it was a wide set of blinds. I like the blinds, our second set the white ones do seem stiff to open the slats bit maybe this is because its a wide set! But still happy with them. They do gather dust and need cleaning reguarly just to warn if you are thinking about buying, not the company's fault its just one of those things!!
Emma
Feb 23,2024Sadly not possible to give minus stars: paid extra and ordered a made to measure "blackout" roller blind checking in advance that fittings & fixtures would be included in the overall length of blind and was told yes, website asks for width of window opening and instructions confirm that the company deduct the size of said fixures/fittings (deductions) to ensure correct fit for a recess fit. They state a tolerance of 2cm for acceptable measurement discrepancies during trimming of blinds. I placed my order for a total window opening width of 171.8cm but received a blind measuring 169cm incl fittings. So it does not fit in my window and falls out, as it is too short by 2.8cm (0.8cm outside of their stated tolerance). Originally they agreed to send a repair replacement (not quite sure how you'd repair an already cut blind) but then said they would not be able to fulfil the size of my original order so the blind would still be too short overall (unsure why my original order size is an issue as you can only contact this company by email, their phone is answered but no one can discuss anything with you? Very odd. And their email messages are confusing almost to the point of purposely trying to gaslight!) Because my blind is not as described and unfit for purpose I have several times requested a refund citing the consumers rights act only to be rudely told that the fault is now mine and that they have made the proper deductions (their maths change every email, are incorrect and still mean they haven't met the tolerance). I have now had to escalate the matter to PayPal as I am fed up with this company's nonsense and utter rudeness! Cherry on the cake, the blind is also the weakest example of blackout I've seen in my life, but I actually like the blind overall so such a shame they just couldn't replace at the correct length! AVOID AT ALL COSTS!!!!! Wish I'd read some of these reviews before buying! *they are suggesting I re-drill my newly plastered/decorated walls again to move the bracket inwards to accommodate their error (because that will obviously look aesthetic 🙄 and why should I have to!) ***update: after this company refusing my refund and threatening me that further action would be futile, I asked for the help of Paypal who sided with my case and gave me my refund! Horrible rude company!
Miss Underwood
Feb 16,2024Black blinds that turn up with white fixings and no option to change.. makes the blinds look slightly cheaper BUT they are VERY well made and look great, function well and are defo black out and using them for a space with grow lights.
HELEN HAINES
Feb 14,2024Asked for pole to be delivered to an alternate address which was confirmed as pole had not been sent at that point. This was not done. Paid additional £20 for them to arrange for their courier company to collect and re deliver to correct address. The pole was collected and 6 weeks later it has disappeared in their “hub”. Total of 8 weeks later no pole and no refund - excuse after excuse. DONT USE.
Jackie Longhurst
Feb 13,2024Received wrong item, poor customer service
Julie Green
Feb 08,2024Newedgeblinds sourced a long curtain pole in one piece which I had been searching for. Customer service were really helpful responding promptly to emails and phone calls, even on a Sunday. Can't fault the service or the product. I would recommend and use again
Mrs Jones
Feb 06,2024Excellent blinds would definitely order again fit well
E McCafferty
Feb 02,2024Ordered a blind was very reasonably priced. It came within 2 days. Was correct size and no need for cutting. Would definitely order again.
Marianne Sellars
Jan 31,2024Deliverd on time.
Robert Lugg
Jan 29,2024good value for money, quick delivery, good quality.
Helen
Jan 29,2024Quick delivery, good quality blind at great price. Would recommend.
Julie L
Jan 25,2024Great efficient service.
Mr Andrew Hayward
Jan 23,2024Good quality, good price, fast delivery, very pleased
Joseph Keogh
Jan 22,2024Fast delivery well packaged good black out blinds. 👍
Melanie Towning
Jan 20,2024Had a slight issue to begin with regarding delivery (order was stuck on “payment received”) but after contacting them, item was sent straight away and received promptly. Now emailed requesting a fitting guide and they replied within the hour! Very quick service, easy to deal with. Thank you so much!
Mr Gellett
Jan 20,2024Wanted some P shaped safety clips for blinds. Got 5 at a good price. Speedy delivery.
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , GB
http://newedgeblinds.co.uk
STEPHEN JONES
Mar 07,2024The price and quality