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Reviews 616
Ryan Donald Christopher Noble
Aug 09,2024I found the property manager very helpful in dealing with issues reported.
Malcolm Petrie
Aug 03,2024Very helpful when it came to arranging a last minute insurance quote despite the time constraints.
Ian McDonald
Aug 02,2024Very quick and clear response from Tamur Raza Unnisa
Aileen Peecock
Aug 02,2024Good, responsive feedback. Proactive going forward. Overall a productive experience.
Alasdair
Aug 01,2024Jamie-Lee was both very helpful and quick to reply to my initial concern. She also gave me a fully detailed description of what the on-site engineer actually did, which is insightful on what work was carried out.
Andrew Meiklejohn
Aug 01,2024Prompt efficient service throughout. Thank you.
Alix McDonald
Jul 31,2024Bought a new flat and the intercom isn’t working. Brandon was helpful and quick to respond to my email and made a technician aware of the issue. Hopefully the technicians are as quick and efficient 😊
Rebecca
Jul 31,2024Newton Property have been managing my building since I purchased the flat. We have had endless problems trying to get problems sorted to the point where I had given up on the less important issues. However very recently, Property Manager Kiran Singh took over this portfolio and has within days, accomplished more than here predecessor did in several years. What a difference.
Momin Malik
Jul 31,2024Prompt response, actively followed concern and resolved it
Customer
Jul 29,2024Euan Kelly gave me excellent customer service, he responded quickly to my questions and was helpful in getting me set up for payment
karen watson
Jul 25,2024Phoned with a problem with my account Laurence went and researched it came back to me quickly and we got it sorted. He was very helpful and although it was complicated he beavered away
Julie
Jul 24,2024Received a very prompt response from Kieran in the Aberdeen office after reporting an issue in our tenement building. It's great having the support of a factor when any problems arise. Thank You.
Andrey Davidov
Jul 24,2024fast reaction and good service arrangement
David Topping
Jul 23,2024Spoke to Wendy P at Newton Property, Glasgow HQ about ongoing unresolved problem with wrong charges on an Invoice relating to Newton Property, Inverness. She responded within an hour that she had spoken to Inverness Office and gave me written assurance that our next Invoice (AUGUST 24) would show the correction. Will follow up this review on receipt of August quarterly Invoice but good to speak to a knowledgeable employee who very quickly assimilated the complex situation and who obviously is aware of the importance of COMMUNICATION, COMMUNICATION!
Upset Owner
Jul 19,2024Avoid this Factor at all costs, truly shocking approach. Took over our large development, raised the management fee by 50%, won't reply to emails, no one available to answer the phone apart from receptionist and told 'they'll ring you back' day after day and they never do, don't "manage" the development to earn their fees (ie won't ensure gardeners show up regularly, won't chase cleaning company for invoices, etc.), their invoices are continually incorrect, their communications 'portal' is abysmal, we're having to chase them for a correct balance on our emergency fund account ... their goal seems to be to rake you over for as much money as possible and do as little as possible. If you're looking for a good Factor, make sure you X this company off of your list.
Gianluca Romanelli
Jul 19,2024Stay miles away from these people. The only thing basically they are doing is to bill the home owners for absolute nothing. Still waiting an answer to my email dated over 1 year ago !!! Disgusted !! The 5 stars reviews are not REAL !!!
Aileen McCreadie
Jul 19,2024I have watched my daughters health deteriorate living in her flat managed by newton management. She owns her own flat her first home and since moving 7 years ago has had the worst service from this company Paying £144 a month for absolutely nothing. Hedge covering her front window at least 15ft high blocking all daylight from her home. During her worst year of surgery and intense chemo therapy she was house bound and not a glimmer of light coming in the floor to ceiling windows. I called them continuously but they done absolutely nothing and now it’s “too high to trim as a hedge and we need tree surgeon” is what we have been told. There is rats rife in the building and they are doing nothing about it. Apart from nailing a plank of wood to the exterior of a new couples first home to stop the rats getting in. There has been water pouring every night around the same time of night for 3 years on and off and now it’s getting so bad there is mould on the walls. Nothing is ever their fault instead of looking after their customers /clients in the right way they choose to ignore and deflect to someone else. They hold the building insurance and therefore holding her ransom To not complain as it’s excess is £1000 and for being out of work for ongoing surgery and recovery this is something they know she cannot afford so Again nothing done and passing the blame as it’s a “private matter” it’s clearly their building communal pipes They are managing that are leaking internally. So the right thing Newton and investigate and fix the problem. You are making people Ill and you don’t care Where is the £144 a month from All the tenant’s going towards a weekly hoover of the communal carpet. And blowing the leaves about outside twice a year ?? Avoid buying a flat with this management company they manage nothing and charge to for the pleasure. I look forward to your response
Mrs Williamson
Jul 18,2024Jemma was super efficient, friendly and professional - thank you so much for dealing with everything as if it was no bother at all!
Charles
Jul 16,2024Been waiting 6 months for a buildings insurance claim to be settled. They have admitted the claim, admitted it was accepted and even admitted they have been paid in full by the insurers...but just won't reimburse me. My account manager/ factor just ignores my emails. I have other flats with other factors - they are 35% cheaper in fees and 100% better in service. The only thing this company is good at is PR and I fully expect a response to this review, full of platitudes and reasonable requests for me to contact factor@... Well I am fed up contacting factor@. I just want my money and I am starting legal action to recover it. Unprofessional and unhelpful to their core. If you have a choice don't deal with them.
87 Port Dundas Road, G4 0HF, Glasgow, GB
http://newtonproperty.co.uk
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