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Reviews 616
Graeme Reid
May 24,2023People complain about property factors all the time. Some of the complaints are fully justified as the factor is not addressing the concerns or issues of the tenants. There are definitely some horror stories out there. This is not my experience with Newton property Management, whilst they may not be the cheapest, I have always found them very responsive to any concerns I have had. Every qtr we receive a details bill explaining all the costs involved and also a very informative document with covering notes about the expenses and I in my opinion do a very good and thorough job under difficult circumstances. Sadly, we live in a world where It is very easy for people to criticise others but the same people who criticise, never take the time to give praise where it is due, perhaps this is because they have no idea the amount of hard work that goes in to managing hundreds of properties and trying to find solutions that will please everybody. The only complaint I would have about NPM would be that sometimes it seems that they are not tough enough on the Landlords of some rented properties. Perhaps this is because their hands are tied on what they are able to do differently...
Rob
May 24,2023Attentive service, quick response to queries, good information supplied on charges
Johnny Vagabond
May 23,2023Terrible company. Shouldn't be allowed to trade at all.
Zaniah
May 23,2023We do appreciate the help that Newton Property has provided us with. Our property manager Sam Steward has been very helpful and quick to respond to all our enquiries. This has made everything smooth and efficient and we are grateful for this.
Daria Listos
May 22,2023Newton Property Management is a professional and friendly property management service. The team have helped resolve a few issues I had whilst living in my flat throughout the past year. Specifically, Scott and David helped me resolve an ongoing roof repair issue recently and I couldn't be more grateful for their time and effort. If you are looking for a service that you can rely on if it's day or night, I would highly recommend Newton Property Management. Thank you again!
Susan Faulds
May 22,2023April has recently taken over the management of our property and I have found her extremely helpful and communicative. She always responds to concerns very quickly and courteously. It is a pleasure dealing with her.
Ronald Don
May 20,2023I’ve always had good customer service any work needing done has been completed satisfactory and in good time absolutely no complaints from me…great team of people.
Emma Scott
May 20,2023Have always found Newton very helpful and efficient to deal with! We recently moved from an estate they Factored and they have been a pleasure to deal with in arranging return of our float etc. Never a problem getting to speak to the correct people and getting any queries resolved. The time we lived in the estate they factored their service and billing processes were very efficient - would recommend!
Lesley Stewart
May 19,2023Myself and my husband have been so happy with newtons . We have been dealing with Justine she has been more than helpful and seems such a positive person nothing was a problem which is so lovely and reassuring We didn’t feel like we were rushed she listened to everything and got it all resolved there and then Thank you
Allison
May 18,2023Melissa handled all issues promptly and got everything resolved first time. I am very happy with Newton as the factor of my apartment building and have consistently had good experiences when dealing with them.
Ann Marie Palmer
May 17,2023All problems attended to efficiently and professionally.
Mrs Monica Cross
May 15,2023Great service!Thank you April for a very quick and efficient response.Very easy to reach the company and very quick replies.
maggie
May 10,2023Anything I have reported has always been attended to promptly So I can only speak for myself really Although I've heard murnerings about people coming all the way from Glasgow to fix a light bulb, but I do understand about cororate purchasing so perhaps that evens out the cost factor. Be good tho if they checked all the lights during a visit perhaps Also from chatting with Ann our cleaner she seems to have a struggle getting paid as she sends invoice by post snail mail as she dosent have email and there seems to be huge delay with newton receiving postage 🤔 this concerns me I suppose because she does lots extra little things for us 🙂
Bea
May 09,2023Have now had multiple bad experiences with Newton. They did not respond to emails and calls when our communal door lock was broken. This led to our flat being broken into. ***Please note the door was broken on the 1st March. On the 2nd March, I called the office and was advised I would be called back by our property manager. I was not called back. I emailed on the 4th March, and the door was not fixed til the 10th of March and this is the date we were broken into. I can see that our property manager has not been giving the facts to the customer service team replying to these reviews. If they would like to contact me directly I can show them all the proof of contact I have made with the office. *** I had hoped that we would see an improvement in the service from them after this devastating event but there has not been any significant change. Emails are now replied to at least, however we have repeatedly asked to be informed prior to works commencing in the communal hallways and this is not being done at all. I have had to contact and ask and then we are informed after the fact. We have also had issues with bad work being done by contractors. All in all it has been a terrible experience with Newton and there has been nothing but half hearted apologies and false promises to do better. The reply I have received below is inaccurate, and I would note I have made clear to our property manager that I am unhappy with the service, nothing has changed. I am concerned to see that he has passed on false information about when things have been completed. My last resort to hoping things would change was positing this review, but sadly no responsibility is being taken by Newton. *2nd update, 22nd June; After providing any and all relevant information which shows the timeline of events to my property manager, a senior manager, and the review team, Newton are unwilling to engage or respond to me any further. I had hoped to resolve this with them however they seem to think ignoring the issues is the best way forward, despite the serious issues which have happened thanks to their inaction. They are not even willing to try to deny the information I have provided, simply refusing to engage. My review concerns the Aberdeen office.
Janet Macintyre
May 06,2023How fortunate are The Fairways to have Stuart Clements are their Property Manager. Efficient, conscientious, pleasant, quick, to name but a few of his attribute’s. Totally up to date with every situation, ready to deal with any problem, no matter how small…or great. J.M
Michael McDade
Apr 28,2023We had a few issues with our communal areas that were never properly addressed since we moved in over 5 years ago. Since Newton have taken over the development there has been a massive difference in the upkeep of the place, both inside and outside and if we want to ask any questions their representative is always helpful and provides us with clarity. It finally feels like someone is listening and the money we are paying to maintain the place is going somewhere.
John Mills
Apr 27,2023Our last factor didn't write to us or let us know when repairs were being done. My experience of Newton and John is very different. Highly recommend.
David T
Apr 24,2023Everyone I dealt with at Newton really went out their way to help and get to the bottom of my query. A very different experience to the other factors I've dealt with in the past. Would recommend.
Clare Haggart
Apr 14,2023Commendation to Justine at Newton in Aberdeen who consistently deals with our property issues both efficiently and promptly. Thank you.
87 Port Dundas Road, G4 0HF, Glasgow, GB
http://newtonproperty.co.uk
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Christine McLeod
May 26,2023Speedy resolution to water ingress problem. Extremely pleased with the way this was dealt with both by Newtons and their contractor