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Reviews 490
Hauche
Nov 23,2023Veo malas reviews pero mi experiencia es excelente. En la tienda, por teléfono y el servicio funciona muy bien.
Santiago Dominguez
Nov 23,2023Llevo 2 meses con ellos y está mas tiempo averiado que funcionando. Hoy dia 9 de diciembre ha vuelto a caerse. Ya es la quinta o sexta averia en 2 meses. Lo barato sale caro. La página web parece que la ha diseñado un niño de 9 años. No se puede hacer casi nada en ella, ni ver los gigas de datos consumidos y es un infierno cada vez que quieres entrar por los dichosos Captcha. Ademas no esta configurada para el teléfono y se ve a medias. Un despropósito total.
Gideon B
Nov 21,2023I wish I could give zero stars. I signed up in February 2023 when the company was still Olivenet. It took a while before they were able to install but at least I was able to have communication with them then. Around a month after, they changed to Olin and suddenly I was unable to get in touch with customer service. There is no direct email and they do not respond to messages from their website. When they did have a phone number I could call, you would be on hold for up to 20 minutes and it would disconnect which is costly for me as I live abroad and have to call internationally. Recently, they have removed the direct phone number and I am unable to even phone them. In a time when most Spanish companies have whatsapp communication, their lack of service is inexcusable. Upon registering I was told I could suspend my service for up to 9 months for no extra cost. Instead, they continued to charge me over 10 euros each month despite service being suspended. Additionally they now prevent me from suspending service as they have set the maximum to 6 months. I am now unable to cancel my contract or even get in touch with them. HORRIBLE COMPANY.
Darren TAYLOR
Nov 21,2023These are a joke of a company, i have a squatter in my apartment in Spain and they are still hounding me for money when the situation is in the hands of a lawyer and court action !! I have written several emails but they do not seem to understand or they are plain stupid !! Where is the common sense and helping customers in certain situations which isnt their fault ?
Maxine Flint
Nov 16,2023Alfredo was warm & welcoming, set up my contract quickly & efficiently and advised me the best option for my mothers needs which was in fact the least expensive! Great service - with a smile 😊
Zuzana Draganova
Nov 15,2023Muy amables
Erik Karlsson
Nov 01,2023They claimed I had a 2 euro charge fro 2019 and wanted to charge 10 euro extra. I asked and asked... eventually company admitted it was no charge there. Also they are impossible to deal with generally. AVOID!!!!
Bogdan Grzybowski
Oct 31,2023The worst company in the world, terrible customer service and terrible quality of internet- never use this company
AngelQ
Oct 31,2023Han cambiado las condiciones del contrato inicial unilateralmente. El servicio de pausa era de 9 meses en Olivenet y ahora indican que es de 6. Ante la petición de baja pretenden cobrar la penalización por no cumplir la permanencia. Lamentable y digno de OCU.
BIONIK
Oct 30,2023La conexion es inexistente, funciona cuando le apetece...
Henk
Oct 26,2023Again this morning internet was out. This is already the fourth time in four weeks that internet is not working and even the company is not reachable by telephone. Very bad service and no compensation for lost hours of connection.
Anett Clausen
Oct 26,2023My internet got stopped as payment was late. They were so helpful with helping me with the logging in, very polite and helpful and also got my internet back an hour later 🙏 we are very grateful 😊
OMG
Oct 25,2023A very corrupt and incompetent business that takes money by direct debit before you can see your bill and overcharges for services you don’t have. Requests for an immediate refund of the overcharge are ignored. They stated they would refund with no intention of doing so in order to have my money until the next bill is raised. They do not care that this is in breach of Direct Debit regulations. Arrogant and rude customer service staff are seemingly uneducated and seem happy to set a very low standard they can’t even be bothered to attain.
Ivan Guerrero
Oct 25,2023Vuestro internet es una basura no es para nada estable y cada 2x3 se cae,es un asco
Maria L A Sierra
Oct 17,2023Si teletrabajas, no los contrates, se cae la línea todo el rato y no te dan ni razones ni soluciones y no les importa nada que teletrabajes
Trevor Taylor
Oct 15,2023Would give zero stars if I could. Customer service is probably the worst I have ever seen. Olin asked me to sign a new contract so that they could replace an obsolete router - this was despite upgrading the systen 2 months ago and they didn't change the router on that visit! I completed and signed the form that they requested and emailed it to them. Olin keep saying they haven't recieved the form despite my emails confirming the form was sent. Today, I received an extremely rude email from Olin Customer care. Well Olin, I don't need your service and I'll go else where. I advise anyone else to do the same as Olin took over from Olivenet and the service has nosedived.
Myer
Oct 14,2023I have been with the original company Olivenet since it began and the service was in the main good. Unfortunately since the sale / takeover or name change to Olin, the service had deteriorated. The main outage late last month lasted for over 12 hours! Since then a number of disconnections ranging from 15 minutes to several seconds. A compensation was deducted to my account, amounting to less than 50 cents!!! I am now looking for a reliable provider.
Christoph Klemmer
Oct 13,2023i cannot give any positive comment about this company. There is absolutly no custermer service. Also we have had always problems with the speed of the internet connection in marbella or even we havent had connection for long time. As i have sold my house and cancled my contract they send to me invoice after that every month and charge me the fees for 4 months now
Jelle José Manzano Haagsma
Oct 06,2023El servicio al cliente es inexsistente. Más de una hora sin parar de llamar, a los 17 minutos de manera automatizada te cuelgan, por lo cual si vuelves a llamar al final de la cola y así sucesivamente. Cuando el servicio funciona va perfecto y cumple los megas acordados, pero rezad de que NUNCA tengáis que depender de ellos.
AVENIDA MIGUEL DE CERVANTES, EDIFICIO ALBATROS V, S/N, 29660, Marbella, ES
http://olin.es
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