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Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Reviews 729
Phyllis
Dec 04,2024The process to order phones and connections is straightforward however Julie adds a little extra smoothness for the interaction, she is always helpful and prompt with her responses.
Richard
Dec 04,2024excellent and responsive support. i have many dealings with one comma and their response is always swift and professional. a joy to work with and certainly one less stress that i need to deal with.
JJ Griessel
Dec 03,2024I had the worst experience of my life with this company. I wish I could rate -5 PAV the salesman called me 3 times a day. To get the deal done, the coverage was crap, the service was non existing. Equipment took day to be swbt out to incorrect addresses and never arrived PAV would not take or return calls. I've sent multiple emails withing 48 hrs to cancel the agreement. Pav did absolutely sod all to resolve the matter. Only played delay tactics. A couple of people there was lovely but Pav was crap, a liar I have spent 6 months dealing with debt collectors and Vodafone due to false/misinformation from ONECOM. STAY AWAY FROM THIS COMPANY..
Karen Ruff
Dec 03,2024Onecom customer services a polite, quick to respond & I spoke with Lucie who has the kindest manner :)
Ben
Dec 03,2024From start(oct 2021) to finish(June 2024)onecom have been terrible. Honestly the worst experience I've ever had with any service provider for anything. It started with lies about how much I would be paying per month. Not sending the requested documents through so I had evidence of what was offered. Then having to pay more for things that I was told was free. The crazy increase in cost after the welcome period was over. The lack of ability of the call operators to answer even the simplest of questions. The bouncing between onecom and Vodafone because neither one wanted to take responsibility. Absolutely terrible. I'm so glad I'm out of this scam company. -10stars if I could.
Linda
Dec 03,2024Naomi is the best she is only reason I stayed at One com so efficient and respectful
Matt
Dec 03,2024Thanks to Rohit for resolving this matter - His involvement was 5* and meant things were speedily brought to a closes 5 stars. My previous dealings had been less than satisfactory, but Rohit saw why I was frustrated and quickly sorted things!
Nikk Keane
Dec 02,2024Had a problem with seeing our Company phone bills on the cloud. Spoke to Lisa who was efficient and provided me with email copies until IT sort this little glitch, great customer service.
Katy
Dec 02,2024Very helpful customer services and always quick to respond.
Cheryl Root
Dec 02,2024Yuvraj Singh was knowledgeable, polite + very helpful. He sorted my queries immediately
Diana
Nov 29,2024Manjeet Sherawat at Onecom was pleasant, considerate and sorted my problem out straight away.
D W Carter
Nov 27,2024Manjeet was polite and respectful and dealt with my request efficiently and promptly.
VandH
Nov 27,2024DO NOT USE this company. Onecom is a scam!!. You’re better off going to the main provided. Thank me later.
Mrs Zoe Elms
Nov 26,2024I phoned Onecom on 25/11/24 as I had been charged while in Spain, even though I received text messages saying I could use my monthly plan for no cost. I spoke with Chloe, who was really professional, helpful and resolved my issue immediately. Chloe also contacted me today confirming that a refund has been issued.
Jenny (Bournemouth Montessori Centre)
Nov 26,2024Very helpful thank you.
Claire Pear
Nov 25,2024Efficient and resolved my problem with ease.
Joanne
Nov 25,2024Agent was really quick to respond and sort my issue out.
Ken McCartney
Nov 22,2024None payment of termination fee as promised. Have sent emails and messages no answer. The company said everything would be exactly the same after change over, it isn't, no reply from company. Spoke to 1 person who said he would be back intouch, he wasn't.
Greig Hofbauer
Nov 21,2024Was sold a dream from the start. Told week on week that I would receive my new phone yet was constantly delayed, when I told them to cancel the phone after 7 weeks of delays I was informed I will receive 1 months payment. But then after all of this they started my new contract without me even receiving the phone, leaving me without a working handset for 2 days as my contracts were closed down with my previous providers. I lost 2 days of business working in sales not having a phone and since been informed I will be offered a credit note of £3 for not having my handset. I have felt let down since the start of this journey and wish I was never got talked into cancelling my current contracts early and setting up with Onecom. I have ended up out of pocket when I was supposed to be making a saving. Will never use them again and advise anyone from being talked into setting up early with them in the future.
ADRIAN GIBSON
Dec 05,2024Rohit Kumar was very helpful today with my problem sorted strait away