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Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Reviews 729
Frazer Croft
Dec 31,2024I was ment to have a working phone on the 24th December. It is now the 31st and still not working
Karl Goodman
Dec 30,2024Abhishek was very helpful and prompt with all of is replies. they answered all of my questions, and the service was very much appreciated.
Peter
Dec 21,2024I needed a replacement SIM card for one of our account phones.
samrat rahman
Dec 20,2024Manjeet is an excellent helper. i wish his all the success.
Lisa Hamilton-Smith
Dec 20,2024I would give zero if I could Missold contract Price keeps going up Paying 136 monthly for an iPhone 14 after paying for two years and still a year to go!! They do this illegal rebate thing but charge you the VAT on it all They lie, pressure sell, lie more and I’m equally disgusted at Vodafone for not actually doing anything about this fraudulent scamming company I asked to go sim only and they tried to lock me into a 70 a month ..36 months contract with another rebate The rebate that they stop paying when they feel like it. I tried to get out of the sale within days but they of course say sorry it’s a business contract you can’t leave !! Onecom should be dissolved and made to refund every customer they have had Look for the Facebook group with customers sharing their terrible experiences The response from Onecom is also a pack of lies and I have all the recordings to prove it See you in court You sent me a already signed contract to review and then told me I could g get out of it You added VAT without explanation in the original sale. You suggest having a business contact is better but it’s far worse as no cooling off period You take out the unfair terms Your contract is sneaky and blocks out prior conditions I said I would only switch if matched O2 prices and they lied
Andy-
Dec 19,2024Be very careful when you sign up for an account you are basically locked in. I was originally with Vodafone direct, but for some reason was moved to Onecom. Initially they were pretty good. As time has gone on they have become far more commercially focused and are now selling plans that lock you in. The plans are basically a scam. You sign up for a 3 year contract, you can renew after 17 months, but your cash back ends in month 16. You therefore have little choice but to renew for another 3 years to get the discount or face the prospect of running down the contract at the full rate. By the way the monthly fee with discount is the same as what you can get with Vodafone direct for a fixed 24 month contract. It is basically a scam. I am sure Onecom will say that you know what you are signing up, which of course you are, but they are constructed in a way to lock you in. The other thing is that the don't advise you that you are out of discount, so if you don't renew to lock yourself in again, you get charged at the non discount rate. So in my case I am paying £85 for sim only (being paying that since April) for another 11 months or renew and pay £35.
Karen Keegan
Dec 19,2024PLEASE PLEASE AVOID THIS COMPANY.THE ARE CON ARTIST'S. YOU GO INTO A CONTRACT WITH THEM BE PREPARED TOBE WITH THEM FOR LIFE..I AM AT MY WITS END WITH THEM.CANT GET OUT CONTRACT THAT I SHOULD NEVER BE IN.AS I AM NOT A BUISESS OR COMPANY.JUST PERSONAL CONTRACT NEEDED.WAS MISS SOLD.BEEN BOUT 9YEARS OR MORE.WAS WITH VODAFONE 12YEARS PREVIOUSLY AND FOR SUM WEIRD REASON THEY PUT ME ON TO ONECOME..IVE TRIED EVERYTHING TOGWT OUT CONTRACT AND CANT .NOW AM LEFT WITH NO OPTION BUT TO CANCEL CONTRACT.AND LET THEM TAKE ME TO COURT...WOULD LIVE A JUDGE TO LOOK AT THIS COMPANY.ALSO JUST BEEN TOLD HAVE LUNG CANCER HAD OP TO REMOVE HALF LUNG NEED CHEMO MEDICATION AFTER XMAS...THEY WERE NOT INTRESTED TRYING HELP 1 BIT.KNOWING I COULDNT WORK JUST NOW
Pam Waite
Dec 17,2024I signed up for a mobile phone account with onecom exactly 3 years ago. I was ASSURED by the onecom person Angela Yugen that my costs would be the same as i had been paying as a direct Vodafone customer. HUUUUUGE untruth. The costs for my phone were more than treble what I was told. I tried to get out of my contract as had been mis sold the product. Asked for a transcript of the original conversation (which apparently had been recorded) and it was no longer available surprise surprise. DO NOT get an account with this company. If I had more time I would pursue the whole issue.
ATTRELL ANTIQUES
Dec 16,2024AWFUL. AVOID AVOID AVOID. THEY WILL AFFECT YOUR BUSINESS - Honestly the worst customer service ever imaginable, their poor service across the board has cost my business hundreds of pounds, currently on my 5th or 6th episode of lost service due to their poor communications. My contract is for a set amount yet they are invoicing for 3 x that amount, asked for explanation several times then as we didn't pay (whilst already in discussions ) they cancelled the service and sent me a bill for over £7k! AVOID AT ALL COSTS
David Goadby
Dec 13,2024Although it took three phone transfers to get to Manjeet once he understood my problem it was sorted very quickly. He did a great job.
John Mason
Dec 13,2024Had an issue regarding using phone in Australia but Manjeet Sherawat, after a lot of effort on his behalf, managed to sort out the problem and put my mind at rest. Many thanks Manjeet.
Bowles, Paul
Dec 11,2024Customer service is great. Ask for what you need, they quote and advise exactly that
Remy
Dec 11,2024Perfect. Service very efficiant and fast as usual.
Brendan
Dec 10,2024Beware of the small print. I regret signing up to a Sim only deal through Vodafone for one phone at £78.50 per month. Onecom would refund £23 each month, but the Onecom rep did not mention that the contract is for 3 years and they stop paying the discount after 17 months. I have another 14 months to go before I can escape their clutches. If I had gone direct to Vodafone I would be paying less than £40 for the same service. I will never go through Onecom again.
Advanced Resource Managers
Dec 09,2024Really friendly, helpful and quick to respond - thank you Alice!
frank henderson
Dec 08,2024Terrible company don’t trust them my bill rocketed they didn’t care said I should of read the small print doesn’t matter what the sales person said. And i will get the where shocked reply but what they don’t do is call you, I can’t believe vodafone is partners with them
customerTerry
Dec 07,2024the only way this company could improve is to stop trading. its impossible to speak to any body i tried ringing the number for customer services and my phone flagged up the number as potential scam. i did manage to get a response from an email enquiring on the date my my contract expires and they are trying to tell me it still has 6 years to run. stay away from this company
RCCG - Berea Believers' Fellow
Dec 06,2024Rohit was very helpful. I think that he has good personality. He was very professional in his approach and also friendly.
Elizabeth
Dec 06,2024Rebecca is a star - she handles our company mobile account on a daily basis and is always helpful and a total pleasure to deal with.
Ken
Jan 02,2025Lisa was very helpful. Follow-up our company's cases quickly. Provided the professional services to us. Thank you so much Lisa.