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Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Reviews 729
Neil Price
Nov 01,2024This is second time I have written on here regarding onecom, please do not go with them they have recently over charged ke and I have tried to discuss with the complaints team but as usual no help at all just constantly trying to transfer me to someone else, last time I wrote on here onecom asked for details to contact me which I provided but no response, do not use them for your business you will lose money. Neil Price Hair Necessities Devon incase onecom do want to discuss, which they won't.
Simon Holmes
Nov 01,2024I spoke to Manjeet Sherawat who was immediately helpful and had my problem solved in 10 minutes. Great level of customer care and the process was easy to follow. Thank you. Simon
Pat Palmer
Nov 01,2024Shocking customer service. Below is a copy of an email I sent to the CEO. Unsurprisingly no response! 😡 No business landline for 10 days and counting. Costing my business money! 😡 Account No. 06005119 Case No. 212859. Good morning Mr. Flick. I’m sorry to have to email you directly but I am getting nowhere using normal channels of communication. We moved our landline services from BT to Onecom on 22/10/24. Since then we have only had an intermittent service, customers are contacting us using other methods saying the either get a constantly engaged tone or a message saying “the number you have called has not been recognised”. Many of our customers are in their senior years and often either don’t use or struggle to use email and social media to contact us, so clearly not having a landline phone service is having a detrimental impact on our business. Our initial contact was with Kiera Elliot. She assured me the switchover would be totally seamless and not cause any connectivity issues. Clearly this isn’t the case. She did leave me a direct dial number to contact her, 01489 794733, but no one ever answers or respond to the voicemails that are left. On a positive note the 0330 088 8999 number is easy to get an answer on and its efficient in as much that you don’t have to recount what’s happening every time you call as they can already see your case number. Just a shame no one is able to resolve the problem. I’ve lost count of the number of times I’ve called in only to be cut off. I’ve been promised numerous call backs that never happen. On Sunday I was promised a more senior manager would call me on Monday morning. Didn’t happen. I’m hoping you may be able to forward this email to someone that can actually help?
Angela Phillips
Oct 31,2024Satish was polite and professional, and resolved my query promptly. Many thanks!
customer
Oct 30,2024Ayushi understood and dealt with my issue very well and as long as the cloud is cancelled and the refund for the month of October comes through I am very happy with the service I received from Ayushi today. Thank you.
Thomas Hill
Oct 30,2024Did just what I needed Alice was very helpful
Consumer
Oct 30,2024Manjeet is an outstanding worker with excellent personal skills.
Geoff Todd
Oct 30,2024Having had to contact your company today regarding my mobile phone data usage limit, my call was taken by Abhilasha S. who not only satisfied my query but also determined that the message that I was receiving was being generated by my phone and not by yourselves and despite having to ring me back twice because we were cut off she managed to successfully talk me through the process of resetting my phone to correctly display the correct message. Abhilasha was helpful, patient and polite throughout the phone call and in my opinion went above and beyond what would reasonably be expected and is a credit to your company.
Robert Birchall
Oct 30,2024Very good customer service he did a great job Rohit
Glenn
Oct 28,2024Shocking company to deal with, staff are arrogant, unhelpful and don't give a toss about you. Had problems more than once sine Vodafone shifted it across to them. Avoid this company, no doubt there will be some bland "we're so sorry" response from them
Paula Parker
Oct 25,2024Peter T was so knowledgeable and so helpful. He was friendly and patient with my questions and I feel confident that I have had the best attention I could have hoped for. Well done Peter!
CPS378
Oct 25,2024Manjeet Sherawat was very helpful in setting up my wife's new android cell phone and providing information about how to transfer data from the old phone to the new one. He was prompt in ringing back when the new sim card ready to be activated and the forecast timing was accurate.
Kate S
Oct 25,2024Manjeet Sherawat was very helpful, but was unable to sort all of my queries. He has dropped me an email which is much appreciated and promised to call me back when he thinks he can solve the rest of my queries. He did the best he could do in the circumstances and I am grateful.
BM
Oct 25,2024Lucie has been supporting us on a number of requests recently and she has been extremely helpful and always very quick to turn things around. Thank you for all your time Lucie!
Ian
Oct 25,2024Great service
Clare Doherty
Oct 25,2024I was dealt with very quickly and the problem was fixed instantly over WhatsApp. Brilliant service
Louise Dipper
Oct 24,2024Hi Katy was so helpful and explained why I lost my internet when out about and help change my network to 4g as set as 5g and hope helps with calls
Amanda
Oct 24,2024Super prompt assistance. Did exactly what I asked for in no time at all! Thanks to Tina for her help.
Sandie
Oct 23,2024I really wish to could give no stars!! This has been the most stressful dishonest company I have ever known. Was originally as Vodafone customer for over 40 years, a call from One.com to say my contract was running out but they could give me a "better deal". Was also sent 2 hot spot boxes apparently free but half way through the contract my bill has risen from £20 to £50 plus vat for a SIM I own and another £20 plus vat for the two sim cards in the hot spot boxes that I have never used. My contract is due to expire next month, I have been given two different cut off dates, when I contacted them on Monday and got a pac number then received three text messages to say I would be charged £61 as I was two days earlier in getting in touch. I work 5 days a week getting to the phone during working hours is not easy add in a holiday is the reason why I called them when I did. It has left me crushed! The worst year and a loss financially, they are thieves with no customer service. Onecom mis-sell products and contracts just check the Facebook page dedicated to other customers issues over mis-selling.
ANTONIA HARRIS
Nov 01,2024Avoid this company they sent me extra sims I never asked for paying £97 a month when they told me it would be £36 a month there is a lot of people been taken in all you need to do is go onto the fb group one com and see the amount of people that have been com.