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Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Reviews 729
Lecinda Van Niekerk
Oct 23,2024Very helpful even when I struggled with explaining my requests
stuart
Oct 22,2024Your operator was very helpful
Derek
Oct 22,2024Brilliant service
Paul Turner
Oct 22,2024I’m stuck in hospital about as unwell as can be, and the one thing that I have to help fill my days is my iPhone, which gives me access to news and, via YouTube, all the infotainment I need. But the free hospital wifi is flaky so I am burning through my browsing allowance on 4G at a rate of knots. But guess what… I was able to upgrade to a massive browsing allowance for +£3 a month via a quick call to Onecom’s customer service where a friendly, articulate agent called Emily made the necessary changes in real time in a matter of minutes. I didn’t know there were still companies with a customer service offering worthy of the name, but now I know there are, and - boy! - am I impressed. And grateful.
Mrs Lynn Sleet
Oct 21,2024The advisor was upfront and stayed in contact the whole time during our conversation.
Janet Packer
Oct 18,2024Very helpful and efficient service.
Scott Mills - SJM Solutions Lt
Oct 18,2024I believe this company to be dishonest in its sales techniques and close to being a scam company. I've signed up to a mobile contract that I didn't really need despite them convincing me I did. That is my fault I guess, but now they completely hide behind a one sided "contract". Something I seriously wish I had never done....do not agree to a phone contract with this firm....they script the sale and draw you in, then you regret it!
Robert Atkinson
Oct 18,2024Excellent service and my problem was sorted quickly
Kenneth Hindes
Oct 18,2024Good service
Lulu
Oct 18,2024I was on hold for well over half an hour which was very frustrating. My call handler Yash was very calm and polite from the start which reduced my growing anger. He answered my questions with total professionalism, speaking to him made the wait worth while, I am so glad that I got through to him. Thank you Yash, once again you're wonderful. Keep up the good work, your an asset to the organisation.
BEECHWOOD DENTAL CARE
Oct 18,2024Emily was very helpful and sorted my issue out quickly
customer
Oct 18,2024My request was resolved quickly.
Paul T
Oct 18,2024OneCom have been our supplier of mobiles, landlines and data connections for many years and are always proactive and competitive at renewal time. Cost is a major driver but it's nothing without the service we need, Julie and Gareth, you are first class, long may it continue!
Elizabeth
Oct 17,2024She took ownership of the problem was very patient and resolved everything on the first try so I couldn’t be happier. An asset to the company.
Mark
Oct 17,2024Poor very expensive price rises, terrible all together
Isobel
Oct 17,2024I was contacted by Onecom telling me I needed to review my account due to analogue switch off. An engineer was arranged to attend site and I was promised my bill would go back down to original price when I first took out the contract (all on email). After the engineer visit my bill has gone up to over £200.00!! for basic broadband. I have spent all morning trying to get in contact with someone by both chat and telephone. No answers. Very frustrating, especially for smaller businesses. Avoid if you can.
Mohammad Khatib
Oct 17,2024Spoke with this gentleman Abhishek he was so professional and helpful and delt with ny inquiry in no time. Really appreciate it and thanks onecom for this amazing service
Shark hoovers
Oct 17,2024Fantastic, thank you fantastic great As I spent a whole day doing it trying to get it working and no one helping even phoned up once and no one helped. I just wish everyone could do the same job as this gentleman did thank you so much and what an employee fantastic.Ritik Arora
Paul Paterson
Oct 16,2024Approached by Alex who had convinced me to change from Arial direct to OneCom. All seemed well and appreciated Onecom would pay me out of my current contract so went with the deal. My phone stopped working yesterday and I cant get through to him. I then went onto the support whatsapp and got nowhere. Dont let this happen to you. Ive been unable to make business phonecalls for the past 2 days now.
A D
Oct 23,2024Emily was very clear in helping and explaining the issues I was querying. This is the kind of service I would expect, rather than the previous telephone agent who hung up on me.