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Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Reviews 729
Mike Perkins
Jul 09,2024Hollies was very polite and knowledgeable about everything I needed
Tom Batterbury
Jul 09,2024Katy is so helpful giving fast answers in a clear and concise manner.
Former flyer
Jul 09,2024I have been with Onecom for many years now because in all those years I have always recieved an outstanding service ... products and prices. On renewal of my contract in 2024 for my mobile phone I was served by Chloe and Peter Kovacs and they are a credit and an asset to Onecom
Vera Mayer
Jul 09,2024I rang 01489 587999, to speak to somebody dealing with new contract and deal with access to my billing account. I was offered a new contract, quite reasonable, and transferred to another department to deal with the problem of my access to my billing. After 35 minutes (over 3 calls) i stopped trying. Having been a customer for some 15+ years, I was told that my user name AND my telephone number were not recognised. I can't remember the last time I had such a frustrating experience and am certainly not renewing my contract with them.
Gary Hurlstone
Jul 08,2024Quick response to my query.
Victoria Colbourne
Jul 08,2024Friendly, very efficient service. Max was able to answer all my queries
John Scott
Jul 08,2024excellent help over the chat service
Michael Thompson
Jul 07,2024Excellent service from Alice
Sheena Calderwood
Jul 05,2024Alice dealt with my email very quickly and happy with result.
Neil Murrell
Jul 05,2024Continuous 5 start service from onecom, highly recommended. Recent service from Lucie, Alice and Dan has all been admirable.
john priest
Jul 05,2024Alice was fantastic and very efficient, professional, and very polite and well spoken. Great asset to the company and its customers.
Chris Wilder
Jul 05,2024Max was friendly and advised me on my next steps to get a new deal. Will be back in touch next month.
Wroxham Bridge Developments ltd
Jul 04,2024Very good service from Chrissie today
David
Jul 04,2024Always very personal and helpful customer service from this company. I received a meaningful resolution as usual, thanks
ELAINE MARTIN
Jul 04,2024This review is for Lisa in Customer Services. Whilst our overall experience with OneCom during our 6yr contract with them was not great as overall we found them a bit hard to get hold of which causes problems and renewed our telephone system with another company. HOWEVER... Ironically, when porting and changing over our numbers to the new company, LISA shone out from the mundane help we had before [I don't want that to sound derogatory to others though]. Even though we were leaving, she was helpful, polite, diligent and a host of other positive attributes in getting our porting problems, retrieving lost numbers and billing sorted out. I just wish we had had her help earlier in our contract. Might have made the difference. Well Done Lisa, you are a star !! You DO make a difference.
ANTHONY
Jul 04,2024Teigan was polite and friendly throughout the call. She was extremely helpful and professional and answered all my queries fully. Thank you.
MRS SUE HOPKINS
Jul 04,2024Unswerving outstanding service from my Customer Service Manager, Julie McNeilly. She accompanied our Regional Manager on a visit so we had the chance to meet and it makes the working relationship so much easier. I can't fault the service she provides, emails always answered very quickly, the advice is always spot on so couldn't be happier. Thanks Julie - Long may you continue as our contact. Sue
Stephen
Jul 04,2024Quick and efficient answers to my account query.
Michelle Appleby
Jul 04,2024Extremely helpful
Vikkie Aubrey
Jul 09,2024Really great having a go to person for our customer query problems - Colin Hooper is always there to help and quickly as well.