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Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Reviews 729
Ross Wilde
Jul 03,2024Rachel She was very prompt and efficient dealing with my request
Andrew Jones
Jul 03,2024Excellent service as always.
Ian Teeling
Jul 03,2024Excellent knowledge and speedy response
Michael Jones
Jul 03,20242022 I started a contact with these guys. From the idea of saving a few pound each month. Only to be tongue tied with the guy mentioning plus vat and not mentioning it. Which still wouldn’t equate the amount they’ve charged me. To put it plainly it was meant to be £17.50 plus vat per month. This would have been done by me paying £60 ish to Vodafone then onecom paying me back £40ish each month This never was the case. I was paying around £40-60 a month for a sim only deal. It’s a 3 year contract. Subsidy’s are for 17 months then after that. You’ll be paying the full price which will be around £60-120 a month for the sim only. Currently trying to get out of this contract as they’ve faulted on their side and claim back what I’ve paid.
Mr Knox
Jul 03,2024Jordan was very pleasant on the phone and had my query answered within a couple of minutes
Cath Carney
Jul 02,2024Thanku Elisha. U gave fab advice for my trip to Portugal. Really appreciate it. I needed to know the extra cost incurred plus any other helpful advice. You explained thoroughly!! Thanks again. Cath
Fiona Webb
Jul 02,2024Chrissie was brilliant. She dealt with my issue quickly and professionally. Thank you so much.
inaramat
Jul 02,2024i used chat on Onecome few times and they are very helpfull, fast ,no problem Daniel particularly was great
Nizam Hussein
Jul 02,2024Promptly replied and managed to answer all my questions.
Brenda McCarthy
Jul 02,2024I was assured my data was unlimited and to check my phone settings. Which I have.
Nigel L
Jul 02,2024Chloe was very knowledgeable,polite and helpful when I had lack of knowledge regarding my telephone usage abroad Thank you
Norman Shepherd
Jul 01,2024Perfect most helpful as always Mariam was so 👍
ian spittle
Jul 01,2024Lauren was very helpful today in solving my issues.
Jarek Kruth
Jul 01,2024ONE CONE! I have been CONED by this company! Initially I was with EE - Business Contract- only couple of phone lines. They moved me to VODAFONE with additional "free WI FI dongles" Paying for everything like it is Gold/Platinum Plated! From paying £250 per month with EE for whole business contract I am paying now £750 a month ! I have been told about Rebate - that now stopped! They have off set few bills at the start Absolute SCAMMERS! Stay AWAY FROM THIS COMPANY ! DONT USE Their Services ! Absolute CONE!
J Cottrell
Jul 01,2024WhatsApp quick and efficient resolution
Catherine Morgan
Jun 28,2024Stuck in a 3 year contact on a network I can't get service on, at £200 per month. Sold services I didn't need as free add-ons, and trusted this company, as I was signing up as the wife of one of their employees. I flagged the issue as soon as the first bill came in, but over two years later I am still paying for this costly mistake. They simply will not accept that what was sold as two £40 per month contracts should not be costing me 5 times that. If they treat friends and family of employees this way I shudder to think how they treat their other business customers. After agreeing to two £30 a month +VAT contracts with extras which were sold as free over the phone, I attempted to challenge my first bill when it arrived. Sadly my live chat experience was lengthy and unproductive; the agent couldn't see why I was either surprised or displeased to receive such a huge bill. Attempts to get help since have been similar - polite but nobody will explain how this could have happened or offered either an explanation or any recourse. The entire experience is nothing but infuriating.
Ian Mavers
Jun 28,2024So eager to help and understanding Excellent service
sandra Corless
Jun 27,2024Do not use for a mobile phone contract. They lure you into a telephone contract and promise you a credit to offset the monthly bill. This happens but for far fewer months than the length of the contract. When you query it the only way out is to pay a huge fee to get out of the contract or renew your contract with further credits promised. We did this - stupidly - the credits do start immediately but the new contract only starts when the original contract was due to. Ie. Adds time on. So we are now faced with 16 months of no credits. Have asked for a copy of the telephone recording but not forthcoming yet. They say the number of credits was clear on the phone call. It was not.
Mr Proud
Jun 27,2024Absolutely getting scammed by these people. My 3 year contract. At first i was paying 48 per month that was for the first two years and then it was to double. Which was fair enough. I was happy with that. Bit now i am paying 124 per month every month never missed a payment. But they are now sending me a bill for 600 for a house number i never wanted. Never asked for never used never needed miss sold to me. Just keep away from this company and go directly to Vodafone. Daylight scamming
Consumer
Jul 03,2024Really helped and gave me all the information required. Very easy and eased my mind.