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Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Reviews 729
Mick Wilkinson
Jun 14,2024Hollie G sorted out my problem in no time!
Neil Jarrett
Jun 13,2024They called me today claiming to Be EE, then claimed EE business customers are passed to them by EE, then claimed they work alongside EE. Then asked my name and what tariff I was on, so obviously don’t have any EE details or work with or along side EE. They have lots of reviews from one review accounts. A company that has to gain business by claiming they are working with and along side large well known companies are generally just trying to get your money. I’d suggest be aware and don’t give out your details. If they work with your existing phone provider they would have all your information and not just your number. Be interesting to see their reply, probably try to dismiss what I’m saying. Only thing is they called a busies number and all calls are recorded, so I can back up what I say.
John
Jun 13,2024Very helpful support from Elysia B.
Claire
Jun 13,2024Lovely calm polite chap on the phone unusually reassuring
Karen Wright
Jun 12,2024I sat on hold to speak to onecom for 45 minutes and gave up. I then went online to chat to Moriam who could not have been more helpful. She managed to take care of all of my queries. This five star is certainly for her! If I had to rate the helpfulness of the phone support I’d struggle to give a 1 star - not all of your customers will want to deal online. Thanks Moriam 😁👏
J.
Jun 12,2024Wonderful company to deal with and excellent customer service especially Christy who took care of my enquiry.
E C
Jun 11,2024Simon W was extremely helpful in solving my issue. Great customer service
MRS MARIA HARRIS
Jun 11,2024Great help and sorted every out straight away
Customer Rupert
Jun 10,2024I took out a sim only contract for 24 months. I paid them £30.73 monthly and they refunded me £17.80 per month. They stopped refunding me in month 22, the last refund being paid on 15.12.23. I have only just noticed they had stopped paying the refund. When I queried this I was told that the refund stopped in month 22. I said no-one had told me. They said it was in the paperwork I was sent when I took out the contract. I am sure they are correct but I have no memory of having been told that at the time. They did not inform me in December 2023 that the refund was stopping but continued to draw down the £30.73 until today, 10.6.24. That means I have been paying £30.73 per moth for a sim only, 6 GB data, unlimited minutes and texts. This is shoddy practice.
Amanda Cruickshank
Jun 10,2024Very helpful and explained things clearly as I am not technically minded
Steve Marriner
Jun 10,2024Very helpful, caring, can't do enough for you excellent service, keep it up thank you, Steve Marriner 👍
Tony Angel
Jun 07,2024A new customer to Onecom and I cannot fault them. Naomi in customer services, Suzie, our BDM and Harriet, our BDC have been so amazing, migrating our mobile estate over to them has been efficient and risk-free. We have more management and communications over our account than we ever have previously. A pleasure doing business with them.
Steve Sivorn
Jun 07,2024I was dealt with by Alice Mathews and throughout the transition of my phone account she has explained everything to me so I understood exactly what was happening. This really helped as I'm not particularly IT/phone savvy. She was friendly, courteous and knowledgeable and is a credit to her company
T Whait
Jun 07,2024Daniel was easy to chat with on chat now feature and was quick with links to refer to. Problem quickly fixed.
Mike C
Jun 07,2024We've been a customer of Onecom for quite a few years now and they continually prove to be the best mobile reseller we've ever worked with. Customer Service Manager, Julie, is always on the ball and very quick to respond to queries and follow up actions whenever I get in touch. We get monthly reviews from our account manager, Helen, who always provides advice on how we can reduce our monthly spend. Orders placed for hardware are dealt with quickly and effectively. I would not hesitate to recommend Onecom to anyone.
Theo Meo
Jun 07,2024Straightforward and clear to the point very helpful
Mark W
Jun 07,2024Onecom as a company is excellent. Rebecca, Naomi and Helen, who I have had the pleasure of working with are very helpful and will do their best to sort out any issues immediately. I would defiantly recommend Onecom, without reservation.
mrs gezzie gartrell
Jun 06,2024I was really stressed about my bill because it didn't make sense at all again!!! I'd been over charged in April... And again in May.... So I needed to speak to a human being!!! I spoke to Chloe 😊 she promised to contact the billing team and get the overpayment refunded to me in June... Chloe was very efficient and have me confidence that she would get it sorted... Thank you chloe so much you're a super star... 😊
Zoe King
Jun 06,2024Kayla has been great at sorting out last minute requests for diversions. Always a friendly response and quick to reply.
simon stacey
Jun 15,2024Absolute scammers. 12 months of hell being bounced from onecom to vodaphone and being chased for 10 grand by a third party. Thankfully an ombudsman’s went in my favour and my nightmare was over. They tell you your package is £111 pound and they thro in a dongle and Spotify and give u a £100 discount so you only pay 11 a month. What they don’t tell you is vodaphone take £111 every month plus vat then onecom put 100 less vat so 86 pound back into your account. So like me I wasn’t vat registers I lost another 14 each month plus I had 2 contracts so double that and the kicker is your locked in fur 3 years and on month 17 onecom stop paying u the £86 pound. It’s a clever well rehearsed scam that has catches a lot of ppl out. Cicas has been very busy thanks to onecon as I like to call them. Trust pilot review are fake. Soon as negative reviews go up they flood with positive reviews becouse they no ppl only go 3 pages in max. I will repost this daily. Even if it stops one person from getting oneconed. Also search Facebook for oncom scam group lots of story’s in there to back me up and help u if u have fallen for it