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Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Reviews 729
Sam Whitworth
Jun 19,2024Daniel H was the representative who dealt with my query on live chat. He truly understood my issue and rectified the problem in a professional and timely manner. From a customer perspective, I was really grateful for the way Daniel handled my query.
GE&A
Jun 19,2024Nothing but problems! Not recommended
Diana Paull
Jun 19,2024Chloe was very helpful and dealt with my issue in a professional and cheerful manner. My problem with Offcom has now been resolved thanks to her ability to explain details that I was unsure of. Chloe is a credit to her company. Thanks Chloe
Paresh Jansari
Jun 19,2024My ongoing issue of the last 16 days was efficiently resolved by Chloe and I think this was because she understood my feelings of disappointment of not getting a satisfactory response in previous few times. Thank you for that.
Cheryl Phoenix
Jun 18,2024I have been with this company for 19 long years, I had an issue regarding the domain names and how we are being charged as I spoke to someone some time back about placing all our domains and hosting under one plan. This was agreed and I paid the requested fee, despite this we are still receiving bills for differing domain names. I contacted one.com again and asked why we are still being charged separately for domains when we had put everything under one large plan. I am speaking to Angela, who i kept having to repeat myself, and she then said SHE DOES NOT CARE HOW LONG I HAVE BEEN WITH ONE.COM AND IF I WISH TO COMPLAIN SHE PLACED AN EMAIL, THEN ENDED THE CHAT!!!! all the text dissapeared and that was the end of that. How rude, dismissive and disrespectful, I said on more than one occasion, how do we move forward so this can work as i do not want to have countless emails regarding domains etc. I already ave the chat where I and the then support put together the package and I paid the bill at the time which was over £400, so to now receive yet another bill for a further £200 is concerning. This is the first time I have been this unhappy, however I have been forced to come on here because I can not find a way to contact the complaints department.
Paul Stokes
Jun 18,2024Katy was polite knowledgeable and courteouus
Laurence Green
Jun 18,2024Lauren was very polite and helpful with my questions and gave me the answers promptly and clearly.
James Davies
Jun 18,2024Helpful with all my questions and solved everything I asked about. Would have a 5* but the time lag was a little slow!
paul james
Jun 18,2024This company is a joke, brought a pub and decided to use these, took nearly 3 months to sort the phone line out, had to use my partners mobile to take bookings over the phone, internet was hit and miss had to use personal internet to take online bookings, complained so many times they sent us boosters for the internet, they were hopeless, should have had voicemail, this never worked or could not access it, i have left the pub now, told them i was leaving and they have said i have to pay a early termination fee, nearly 4k, told them i am not paying due to the complete and utter useless service i had, no point in complaining to them they are not interested, have found the email they sent me regarding my order stating that the contract was for 2 years not 5 years, they altered the term, check out the facebook group that tells you what Onecom have been up to, DO NOT USE THIS COMPANY
James Mitchell
Jun 18,2024A very professional and understanding customer relations employee, Alice listened and sorted our problem quickly and professionally.
Claire Harrison
Jun 18,2024Alice helped with everything I needed. She is friendly and always returns my emails/calls very quickly
Kathleen Kosh
Jun 18,2024I can only guess the 5* reviews on here are as fraudulent as the rest of the company. They mis-sell contracts and bill customers for services you do not have or use. Am currently attempting to exit the contract, which will cost more money, but it's worth it just to never have to be defrauded by them again. Use them at your peril. AVOID LIKE THE PLAGUE.
Van Dao
Jun 18,2024This company is a scam, they try to lure you and push you sign a contract for 5 years! They did promise to give 2 months free but there is no free at all! Each month they charge £150 to £180 for broadband and telephone! While the contract that I signed is £59.50/month. People should avoid this company! After raised an issue with them, they do send another invoice that credit back to my account. However, the way they give the bill is not clear! I will wait until next month’s bill then will consider for next step. When I signed a contract for £59.50, I expect that they will issue the invoice at exactly amount!
Andrea
Jun 17,2024A very quick response to my query with a comprehensive explaination of the changes. Thank you Colin!!
Tracey Spamer
Jun 17,2024Jordan, was pleasant, helpful and very easy to understaand. It was a very positive experience unlike some other businesses I have dealt with recently. She is a credit to the service she provides.
Paul Gunovsky
Jun 17,2024Quick and professional service
Hannah
Jun 17,2024Brilliant customer service from Hollie
Gaynor
Jun 17,2024If you are a small business or sole trader looking for a good mobile phone deal, avoid this company like the plague. It says it's a partner of Vodaphone and reports to sell you a 'great deal' which includes things like 2 virtual lines and a mifi you don't need or want but they're part of the package. Vodaphone charge you for everything and onecom pay a cash discount for the first 17 of the 36 months contract. After that you're paying full price for the extras you didn't want in the first place. The agents talk about the price you pay Onecom but rarely mention the Vodaphone side of the bill. So what sounds like a £40, £50 deal can end-up costing considerably more because you have to add the Vodaphone bill, up to 3 or 4 times the original amount. The only way out of the contract is to pay a ridiculously high early termination fee, which Onecom says is down to Vodaphone, or Onecom lures you back into another three-year contract. They stay on the line while you sign the contract and AS YOU ARE A BUSINESS, THERE IS NO COOLING OFF PERIOD. So many small business have been trapped by this company. There's even a Facebook group to share information!
Gazzer
Jun 17,2024Was talked into this 36 months contract 18 months ago. There was no cooling off period as they told me they were the “business arm” of Vodafone ( a LIE) So Vodafone charges you, for instance £100 pcm, and one.con gives you £90 back. So you pay £10 a month. But only for the first 18 months. Then, one.con STOP paying you anything, and you end with the big bill from Vodafone, and that INCREASES with RPI. So I’m now stuck until October 2025 with a huge bill: Unless I renew my one.con contract! It’s basically a ‘legal’ con,a scam! Yes you can go to toothless CIFAS, but that’s a roll of the dice as to the outcome! I feel well and truly conned. I’m only a sole trader, and I don’t earn a lot, so this is really hurting! Be interesting to know how many of their employees wrote reviews, wouldn’t it…..
Raymond Cartey
Jun 20,2024The lady I spoke to was really helpful and professional absolutely a delight