Online Spas

Hosted by David Simmons

4.5 (850 Reviews)

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Reviews 850

4.5

Out of 5.0

Simon Taylor

Feb 28,2022

Could not fault the service from first contact to the install. The fitters were excellent very patient and helpful Would highly recommend

Wayne Mitchell

Feb 28,2022

Had a Cuba Spa installed Saturday by Chris and Brian, very friendly and helpful and thorough,Online Spas are highly recommended, couldn't wait for it to get up to temperature to have our first dip. Well done Online Spa's

Kirsty,w Waddington

Feb 26,2022

I’ve had hot tub around 4 month now and absolutely love it! Delivery guys were great and really explained how to use and maintain cleaning ect. Communication was great while Waiting for delivery. From start to finish was fantastic communication and worry free. Also have to mention Jordan who went above and beyond during the first few weeks who was there to help out when we needed someone. Thank you

Andy Plank

Feb 25,2022

Overall a very excellent service very helpful delivery on time and The instalment team very good and Professional

JOSEPHINE WILKINSON

Feb 24,2022

Could not thank them enough 100%.From start to finish The two young men with out there way to make sure everything was done to the highest standards.

Aaron Miller

Feb 24,2022

Excellent service ! Very professional and friendly, explained everything in detail and went above and beyond to get everything just how I wanted, I have already recommended to a neighbour 10/10

Ric Wilford

Feb 24,2022

Delivery service was great, the hot tub is fantastic and has been a great addition to our garden. Although we had a small problem with it a team of engineers came straight out and fixed the issue.

Pete Purnell

Feb 24,2022

Glad I changed to onlinespas as I already put a deposit on another hot tub with someone else After speaking with Mike he changed my mind to get spa from them Glad I did .date was booked the 2 lads kept me informed wat time they would be with me Install went good Just shame they had a 6 hour drive home Really enjoying it now Pete

Pauline Caruana

Feb 23,2022

Amazing service and the guy that fitted it was very helpful and explained everything full that I need to do with my hot tub. He even came back and helped me sort the air bubbles. Best thing I have bought and all ready in time for when the lovely weather comes back. I highly recomend using onlinespa. Thank you

Mr Green

Feb 21,2022

Great service great delivery an all round great, any questions I need asking just sent a WhatsApp an replied within minutes Cheers guys

N P 1985

Feb 20,2022

Love our new hot tub Seb and his partner were great installing it and very tidy even though the wind was blowing away all of the packaging They were delayed but we were kept in the loop and are really happy with the hot tub We can’t wait for the stormy weather to pass so we can make the most of our new hot tub at home

Jess Regan

Feb 19,2022

absolutely love our hot tub and so do all 4 of our children children great customer service

Sharon

Feb 19,2022

Our spa was held a little while along with lots of other goods. Online Spas offered us an alternative model, but we decided to stick with our original choice. It was fully installed for us by the delivery team and now we are really loving our new spa - it feels like a little bit of luxury in our our back garden. A great investment that we are really looking forward to using throughout the year.

Keith White

Feb 19,2022

I enquired about a spa online Sunday evening I received a phone call on the Monday from a lovely lady explaining to me about the spas, what offers where available and what requirements I needed and what time a sales rep could call me to discuss further. Within a couple of hrs a sales guy called Ash called me explaining everything to me including payment options and I was so confident I placed an order.. now wait for it…… My spa was delivered and setup the following day ! The team arrived Miles and his colleague a very polite young man and set my spa up and had me going within an hour… Amazing service even down to the after sales calls to make sure I was happy and everything was ok with my Spa. Amazing service. I would highly recommend online Spas to anyone

Laura Green

Feb 19,2022

We ordered our hot tub in the run up to Christmas and was delighted at how quickly the delivery was arranged. We needed a crane to get the tub into our garden and the guys in the office arranged this for us, there was a slight delay due to the crane availability but only a couple of days. The guys that installed the tub were so polite and professional considering the distance they had traveled on the 23rd of December, really nice guys who spent ages helping my husband to understand how to maintain the tub. Was disappointed that the tub didn’t come with a user manual however we were told to scan the QR code on the panel, sadly this didn’t work and it then took a few phone calls to get one emailed to us, which is annoying as I don’t work in the Uk. Sadly I’ve not yet had the pleasure of trying the tub out but my family have assured me that it’s fabulous, I’m looking forward to getting as much use out of it as possible in the not to distant future. Thank you for calling with your winter special offers as it made us finally take the plunge! Added an update, a tad disappointed with online spas… drove me crazy with calls and emails requesting a review in return a promise of a free gift, alas it’s now may and no gift! Don’t promise freebie's to get good reviews, if your service is good people will leave reviews in their own time.

Lorraine fife

Feb 19,2022

Great service. Guys delivered and set up no fuss. Looking forward to relaxing

Miss Bruce

Feb 18,2022

Probably the worst customer service I have ever received. Back in April 2021 our hot tub arrived 4 weeks late - admittedly the company did keep us well informed and this was a situation out of their control. Around 2/3 months after the installation the hot tub kept switching off, the installers had rammed the plug in the socket that hard that they split the casing and when we looked there was burn marks on the casing. We contacted the company and they came and extended the cable - problem solved. Fast forward 6 months and the hot tub starts making an awful noise, so loud that our neighbours could hear and were complaining. We contacted the company and they sent two people out to check it - the pump needs replacing. Since then we haven’t been able to speak to anybody. Emails and messages are being ignored. We haven’t been able to use the hot tub for a 6-8 weeks because if the god awful noise coming from the pump. Half of these reviews are probably just to get the free gift they offer to give you when you leave reviews.

Jason Veasey

Feb 18,2022

Professional from the very first contact! The guys brought the spa and set it up, nothing was to much trouble for these experts. Contact throughout was reassuring and nothing was ever a problem. We are over the moon with the spa and would recommend this company to anybody.